The Storage Bay in numbers
- Carriage is free to the UK mainland (excluding Northern Ireland and the Scottish Highlands) for orders of £300 and over delivered to a commercial address. A £20 (excl. VAT) minimum carriage charge applies to orders under £300.
- Before returning an item, you must obtain a Customer Return Authorization (CRA) number from orders@thestoragebay.co.uk within seven days of the delivery date. No returns are accepted without a CRA number.
- The Storage Bay asks you to contact it before any return and reserves the right to charge a 15% handling fee on top of any collection charges incurred.
- The website is operated by The Storage Bay Ltd, registered in England and Wales under company number 6823137, with its registered office at The Studio, 23 Thames Street, Hampton, TW12 2EW.
- Clicka shelving takes up to 265kg per shelf and Heavy Rivet Racking up to 600kg per shelf. Most of the garage shelving products can be assembled in 10 minutes.
- Chrome Wire Shelving starts from £80 per shelving bay. The Eclipse Chrome Wire Shelving Starter Bay with 4 shelves is listed from £103.68, or £86.40 ex. VAT.
- Palletised deliveries of goods longer than 2.1m need a forklift truck or able-bodied people on site to offload them, because of width restrictions on tail-lift vehicles.
- The Storage Bay states that it has more than 17 years of experience in supplying shelving and storage products.
Sources: Shipping & Delivery, Terms & Conditions, Homepage, About us.
Questions about The Storage Bay
Where does The Storage Bay deliver?
The Storage Bay delivers to the UK mainland as standard, with free carriage from £300 to commercial addresses. For deliveries to Northern Ireland, the Isle of Man and the Scottish Highlands and Islands, you need to contact the shop first. The same applies if you want a shipping quote for a location outside the UK. Ask for the quote before you place an order with a voucher code, so you know the full cost.
Will The Storage Bay carry goods into my building?
No, delivery is usually to the kerbside, because The Storage Bay mainly uses external couriers. For palletised deliveries where goods exceed 2.1m in size, you need a forklift truck or able-bodied people on site to offload them, as tail-lift vehicles have width restrictions. Plan help for the delivery day when you order long racking frames or longspan beams.
How can I cancel an order at The Storage Bay?
You can cancel by emailing orders@thestoragebay.co.uk before the goods have been dispatched. If the goods are already on their way or delivered, you cancel by returning them under the returns terms. This means getting a CRA number within seven days of delivery and sending the goods to the agent named in the CRA.
In what condition must returns to The Storage Bay be?
Your purchase must come back in as-new condition, in either the original or suitable packaging, to qualify for a refund. Goods go to the named agent detailed in the Customer Return Authorization. Any postage and packing costs on returned items are non-refundable. Keep the packaging of large shelving units until you are sure they fit.
When is my order at The Storage Bay accepted?
The Storage Bay accepts your order when it despatches the goods, and the purchase contract is made at that point, even if your payment was processed straight away. After you order, you receive an order acknowledgement listing the products. The shop may refuse an order if goods are unavailable, payment is not authorised or there is a pricing or description error.
Do The Storage Bay prices include VAT?
Yes, prices at the point of sale include VAT where applicable. The Storage Bay may also show prices exclusive of VAT, but then shows VAT separately and includes it in the total. The terms also state that prices include carriage for orders over £200 net of VAT, while the delivery page names £300, so check the carriage line in your basket.
What does The Storage Bay sell besides shelving?
Besides shelving and racking, The Storage Bay sells cabinets, lockers and cloakroom equipment, work stations, storage boxes and containers. The range also includes safety steps and ladders, platform trolleys and table trucks, and pallet trucks in sizes for Euro, UK, American and other pallets. Galvanised ranges add long span shelving, tyre racks and a short span garment handling option.
Who buys from The Storage Bay?
The Storage Bay serves industrial, commercial and domestic customers. Its customer list names schools, office managers, golf and sports clubs, home owners, warehouse managers, hospitals, libraries, local councils, record offices and factory managers. The range is meant for jobs from refitting a garden shed or garage to office storage and building out a warehouse.
Can The Storage Bay help with a larger installation?
Yes, for larger or more complex installations The Storage Bay has a Project installations section. It introduces you to the specialist nearest to you, who can help with a site survey or a quotation for the scheme. The shop says its business model gives access to industry specialists across the country alongside its online pricing.
How do I contact The Storage Bay?
You can phone The Storage Bay on 01527 908870, email support@thestoragebay.co.uk or use the contact form on the website. For cancellations and return authorisations, the terms name orders@thestoragebay.co.uk. The registered office is at The Studio, 23 Thames Street, Hampton, Greater London, TW12 2EW.
What is the Twin Slot Longspan Racking at The Storage Bay?
It is a longspan heavy-duty racking system for storing heavy and bulky items. The Storage Bay pairs a Z profile beam design with a Twin Slot pattern on the uprights for added strength, rigidity and support. A starter bay with chipboard decking is listed from £314.29, or £261.91 ex. VAT, which on its own already passes the £300 free carriage threshold.
The Storage Bay: shelving, racking and storage equipment for garages, offices and warehouses
The Storage Bay is an online supplier of shelving, racking and storage products, run by The Storage Bay Ltd from Hampton in Greater London. It sells to home owners fitting out a garage or shed as well as to schools, hospitals, councils, offices and warehouse managers, and says it has more than 17 years of experience in the trade.
Alongside shelving and racking, the catalogue covers lockers, cabinets, work stations, storage boxes, safety steps and handling equipment such as pallet trucks. With a voucher code from save-up.co.uk, your order of shelving bays or racking becomes cheaper before carriage is added.
A range built around shelving and racking systems
The shop menu is split into shelving and racking, and each family comes with its own components and accessories, so you can buy a complete unit or extend one you already have. Chrome Wire Shelving starts from £80 per shelving bay and can be bought as a complete unit or built to your own specification. Galvanised ranges are meant for uses where the hardest-wearing finish is needed.
- Chrome wire shelving: Eclipse Chrome Wire, Perma Plus Wire, components and accessories
- Value shelving: Clicka and Clicka 175 (Blue/Grey), Idea Plus Pre-Galvanised Steel
- Plastic and steel shelving: Plastic Plus, Eko Fit, Delta Plus, Expo 3 and Expo 4
- Rivet racking: Heavy Duty Rivet Racking, J Rivet Racking, Kwikrack
- Longspan and galvanised racking: Twin Slot Longspan Racking, galvanised racking
- Bar and sheet racking: vertical bar racks, multi-height, full-height and standard sheet racks
Delivery to the kerbside and returns by authorisation
Orders of £300 and over travel free to commercial addresses on the UK mainland, excluding Northern Ireland and the Scottish Highlands; smaller orders carry a £20 (excl. VAT) minimum charge. Product pages show delivery time labels such as 5, 10 or 15 days. External couriers deliver to the kerbside, and goods longer than 2.1m on a pallet need a forklift or helpers on site. Returns work only with a CRA number requested within seven days of delivery, the goods must be as new, return postage is yours to pay and a 15% handling fee may be added.
How to save on an order at The Storage Bay
The biggest single saving is often carriage: if your order is close to £300, adding a shelf, a component or an accessory can make delivery free while a voucher code reduces the price of the goods. Check the basket before paying, because the terms name a carriage threshold of £200 net of VAT while the delivery page names £300. Prices are shown with and without VAT, which helps business buyers compare. If you are furnishing more than a storeroom, you will find further Home & Furniture shops with voucher codes on save-up.co.uk, such as Skirting King Voucher Codes, Nimble Discount Codes, the Intelroll Promo Code page and the Ready Steady Bed Voucher Code page.
Project installations and heavy-duty loads
What sets The Storage Bay apart from a plain online catalogue is its Project installations section. For a larger or more complex installation, it introduces you to the specialist nearest to you, who can carry out a site survey or prepare a quotation. The load figures help with planning too: Clicka shelving carries up to 265kg per shelf and Heavy Rivet Racking up to 600kg per shelf, and most garage shelving can be assembled in 10 minutes. The Twin Slot longspan system combines a Z profile beam with slotted uprights for heavy and bulky items.
- Site survey or quotation via a local specialist
- Shelf loads stated per range
- Most garage shelving assembled in 10 minutes