Intelroll in numbers
- Intelroll goes back to 2018, when Intelroll Ltd started with window blinds and shutters. The company group today also includes Intelroll Global Ltd, Introll Services Ltd and Intelroll Installer Ltd.
- Intelroll Global Ltd is registered in England and Wales under company number 12708564, with its registered office at 126 Humber Close, Leominster, Herefordshire HR6 0LT.
- The homepage advertises UK stock, 1-5 days delivery, same day installation and 0% APR credit. The INT200 regular awning starts at £159 inc VAT, the INT300 no cassette awning at £335 inc VAT and delivery.
- The INT500 full cassette awning for the UK has an average price of £1490, and the INT400 half cassette motorised awning is offered from £290 x 3 months in 0% APR instalments.
- The online shop lists 18 retractable awnings, 22 awning parts and 6 further products under «Others».
- Intelroll shows a Google rating of «Excellent» based on 65 reviews on its homepage.
- Stock items can be cancelled within 14 days of delivery with a 25% restocking fee, unused and in the original packaging. Items over 3m incur an extra £120 + VAT admin fee on return.
- The telescopic support pole legs are made of powder-coated aluminium and fit all INTELROLL and INTSHADE awning models. Intelroll recommends an incline of at least 30 degrees so that rainwater runs off.
Sources: About us, Terms and conditions, Homepage, Online shop, Product page support pole leg, Installation and fitting service, Contact us.
Questions about Intelroll
What does the Intelroll installation service cost?
The installation deposit fee is £290 for awnings up to 4m, £390 for 4.5m and 5m awnings and £490 for 6m awnings. The price includes labour by one or two people, epoxy resin for one awning, extra screws and bolts, levelling, certification and basic electric work. It does not include removal or disposal of items, advanced electric work, moving objects or a special wall console.
Who carries out the installation of an Intelroll awning?
Installation is carried out by independent third-party contractors, according to the Intelroll terms. Intelroll Global Ltd accepts no liability for installation workmanship, electrical connections or structural fixings, and any dispute about the installation has to be settled directly with the installer. The installation page adds that vetted third-party providers cover areas beyond the in-house team's reach.
What does a later adjustment by Intelroll cost?
Any additional call-out or adjustment after the installation date costs £90. The quoted installation price is valid only for awnings ordered from Intelroll Global and applies until the despatch date; beyond that date, extra charges for travel and call-outs may apply depending on your location. Basic cleaning after installation is included, thorough cleaning of the area is not.
Can Intelroll fit an awning I bought somewhere else?
Yes, Intelroll offers a standalone installation service regardless of where your awning was purchased. You fill out the booking form on the installation page with your details and the awning specifications, Intelroll then sends a quote and schedules the fitting at your convenience. A site assessment can be done online or by site visit.
Can I return a made-to-measure awning to Intelroll?
No, customised and made-to-measure products, including awnings with a specific fabric choice, are exempt from the right to cancel and are non-refundable unless faulty. Only stock items carry the 14-day right to cancel. You pay the return shipping yourself, and items over 3m cost an extra £120 + VAT admin fee for specialist handling.
What warranty does Intelroll give on its awnings?
Intelroll gives a 12-month manufacturing warranty on materials. Maintenance is required every 3 months, such as checking alignment, clearing debris and lubricating moving parts, otherwise the warranty may be invalidated. The products are rated under EN 13561, typically Class 1 or 2, and weather damage such as broken arms or torn fabric is excluded.
Can I pay for an Intelroll order in instalments?
Yes, product pages offer a choice between full payment and instalment payment. One plan splits the price into 33% now, 33% after 1 month and 34% after 2 months with no admin fee, no commission and no interest. The plan with a 50% deposit adds 5 monthly payments of 12% each, so the total paid is 110%.
When can I reach Intelroll customer service?
The head office answers on 0330 043 5453 from 9am to 5:30pm, Monday to Friday. Customer Relation is available from 10:30am to 7:30pm, Monday to Friday. At the weekend, an assistant is reachable on WhatsApp at +44(0)75 4886 8624. The contact form also accepts up to 3 pictures of 3 MB each.
Does Intelroll send a technician if my awning has a problem?
No, Intelroll provides online and email support only and sends technical instructions by email. It does not make on-site technical visits, so local labour costs are your responsibility. The terms add that an awning not closing fully and leaving a gap is typically a maintenance or alignment task, not a manufacturing defect.
Who checks whether my wall suits an Intelroll awning?
You do: the terms make it the customer's sole responsibility to ensure the installation surface is structurally sound. Intelroll is not liable and will not refund if an awning cannot be installed on an unsuitable wall, for example cladding, timber frames or hollow masonry. Check this before you order, because a voucher saving is lost if the awning cannot be fitted.
Are all Intelroll products dispatched by Intelroll itself?
Not all of them. Intelroll operates as a direct retailer and via dropshipping, so certain products are dispatched directly from partner companies' warehouses. The contract of sale is formed with the entity your payment is directed to, the invoice may come from the partner company, and your delivery details are shared with that partner supplier.
Intelroll: retractable awnings with fitting service from Leominster
Intelroll is a UK awning specialist based in Leominster, Herefordshire, that started in 2018 with window blinds and shutters. Today the online shop sells retractable awnings for gardens and patios, free-standing and pergola models, spare parts and window blinds, and it offers its own installation service. It suits homeowners who want shade over a patio, balcony or caravan and either fit the awning themselves or book a fitter.
Because an awning is a large purchase, a voucher code from save-up.co.uk can make the order noticeably cheaper. Read the delivery, installation and return terms first, as they matter more with large made-to-measure items than with ordinary homeware.
The Intelroll range from balcony awning to pergola
The awnings are sorted by build: models without a cassette, with a half cassette or with a full cassette that encloses the fabric. Each model has its own code, from the INT100 for balconies to the INT800 pergola with a retractable roof on two to four legs. Beside the awnings, the shop carries the parts you need to maintain or upgrade one, plus blinds for windows and conservatories.
- No cassette awnings: INT100 Balcony, INT200 Budget Awning, INT300 Strong No Cassette
- Half and full cassette: INT400 Half Cassette Electric, INT500 Awning UK and USA
- Fabrics: fabric samples, replacement fabric, rain cover, sun shade sail
- Support and electrics: brackets, spreader brackets, support pole leg, wind sun sensors, tension cable, infrared heater
- Window blinds: conservatory blinds and day and night zebra blinds
Installation by Intelroll fitters
Intelroll sets itself apart with a fitting service that covers the whole job. A site assessment, online or on site, checks the wall, the measurements and the best mounting method. The fitter then mounts the awning with anchors, bolts and brackets, connects motorised models including sensors, tests the movement and shows you how to operate and maintain it. The fixed price list depends on the width, and the service is also available for awnings bought elsewhere. Note that the terms name independent third-party contractors as installers, so questions about workmanship go to the installer directly.
How to save on an Intelroll order
A voucher code usually lowers the price of the goods, while delivery and installation are calculated separately. Many parts already show a reduced price on the product page, so compare the basket total with and without the code. If the budget is the issue rather than the price, the instalment plans spread the cost over two or more months, one of them without admin fee or interest. Check stock items against made-to-measure ones too: only stock items can be cancelled within 14 days.
If you are furnishing more than the garden, you will find further Home & Furniture shops on save-up.co.uk, for example eFans Direct Voucher Codes, Living Chic Discount Codes, Skirting King Promo Code and Durovin Bathrooms Voucher Code.
Sun shading with clear weather and maintenance rules
Intelroll states plainly that its awnings are made for sun protection, not for wind, rain or snow. They are rated under EN 13561, typically Class 1 or 2, and must be retracted when unattended or in bad weather, because weather damage is excluded from the 12-month materials warranty. Regular maintenance every 3 months keeps the warranty valid. A wind sun sensor can retract the awning automatically, and support pole legs add stability in light wind and rain.
- Retract the awning when you leave it unattended
- Maintain alignment and moving parts every 3 months
- Set an incline of at least 30 degrees so rainwater runs off
- Remove support poles before you retract or extend the awning