eFans Direct in numbers
- Standard UK mainland delivery takes 2-3 working days and costs £7.95; it is free on orders of £300 or more, based on the order value including VAT.
- Next working day delivery costs £15.95 and is free from £350. Orders placed before 12pm Monday to Thursday arrive the next working day, and Friday orders placed before 11am are delivered on Monday.
- Northern Ireland orders cost a flat £29.95 and Scottish Highlands & Islands orders a flat £45.95, both with 5-7 working day lead times.
- Unwanted items can be returned within 14 days of delivery with a 25% restocking fee; the buyer covers the return shipping, and some specially imported or custom-made items cannot be returned.
- eFans Direct describes itself as a family business based in Greater Manchester with over 40 years of experience in HVAC, building and facilities services.
- The company is eFans Direct Ltd, 67 Chorley Old Road, Bolton, BL1 3AJ, registered under Company No. 12538793 with VAT No. 349692842.
- Free help and advice is available by email at hello@efans.co.uk, Monday to Friday from 9:00am to 5:00pm, and onsite engineers help with sourcing products.
- Systemair back draught dampers are listed from 100mm to 315mm diameter from £24, and the Systemair VK Gravity Louvre Shutter comes in 10 sizes from £34.79.
Sources: Delivery & Returns, About us, Contact us, Homepage, Backdraft dampers collection, Help & Advice.
Questions about eFans Direct
What does eFans Direct sell?
eFans Direct sells heating and ventilation products for domestic and commercial use. Its own pages name bathroom and kitchen extractor fans, ducting and heat recovery systems, and the home page lists MVHR units, plate axial fans, louvres and grilles, fire dampers, supports and fixings, ceiling diffusers and commercial and industrial heaters. You can order a single item or a bulk order.
Can I choose a delivery date at eFans Direct?
Yes. eFans Direct offers Nominated Day Delivery: select the option at checkout and add the date on which you want to receive the order. The team then contacts you to confirm the date. If you need to change the date afterwards, eFans Direct asks you to get in touch as soon as possible.
What should I do if my eFans Direct order arrives damaged?
Tell eFans Direct within 24 hours of delivery by emailing hello@efans.co.uk. Include clear photos of the damaged packaging and of the item or items so the team can help quickly. eFans Direct then offers a replacement or a refund. Reporting later than 24 hours is not covered by the wording on the Delivery & Returns page.
How does eFans Direct handle faulty products?
Email hello@efans.co.uk with your invoice number and details of the issue. eFans Direct works with its manufacturers to find the cause, which is often a simple wiring or connection problem. If it cannot be resolved, eFans Direct arranges the return and sends a replacement as soon as it receives the item.
Can I return an item I ordered by mistake at eFans Direct?
Yes, within 14 days of delivery. eFans Direct charges a 25% restocking fee, the item must be unused, in like-new condition and in its original packaging, and you pay the return shipping. Some specially imported or custom-made items cannot be returned, so check before ordering made-to-order parts.
Does eFans Direct make ventilation products to measure?
Yes. eFans Direct offers Made To Order Louvres, weather louvres made to your specifications, and aims to be a supplier for both made-to-measure and stock-sized ventilation products. Its team includes experienced site engineers who can help if you need a custom-made product. Note that custom-made items can be excluded from returns.
Can I spread the cost of an eFans Direct order?
eFans Direct states on its home page that it offers 0% interest free credit. The page does not give the conditions, such as a minimum order or the term, so check the payment options shown at checkout before you decide. The free delivery thresholds of £300 and £350 apply regardless.
How can I contact eFans Direct?
For general sales enquiries, email hello@efans.co.uk or call 0161 399 3825; business enquiries go to projects@efans.co.uk. eFans Direct says it usually responds within a few hours. The contact page also has a message form asking for your name, contact number, company and message.
Does eFans Direct deliver to the Channel Islands?
Yes. eFans Direct only offers a flat fee rate for Channel Islands orders, with a lead time of 5-7 working days. The Delivery & Returns page does not show the amount next to this option, so check the delivery charge at checkout before you pay.
Can installers work with eFans Direct?
Yes. eFans Direct invites installers to sign up as a preferred installer to grow their own business. It also delivers orders by private courier to any address, whether it is yours or a customer's, which suits installers who send parts straight to a site.
Does eFans Direct publish buying guides?
Yes. The Help & Advice section runs to 9 pages of articles, including a guide to office ventilation under Approved Document F with 10 l/s per person, a PIV buyer's guide for condensation and mould, and explanations of MVHR filter grades such as ISO 16890, G4, M5 and F7.
How often are eFans Direct voucher codes updated on save-up.co.uk?
The codes are synced with the affiliate networks several times a day. Expired eFans Direct codes are removed and marked as expired. If there is no code at the moment, the link on this page takes you straight to efans.co.uk, where the latest promotions are shown.
eFans Direct: ventilation and heating equipment for homes, installers and commercial sites
eFans Direct is an online retailer of heating and ventilation equipment run by eFans Direct Ltd from Bolton. It describes itself as a family business in Greater Manchester with over 40 years of experience in HVAC, building and facilities services, and it sells to homeowners as well as to installers and commercial buyers, from a single extractor fan to a bulk order.
The range covers fans, heat recovery, ducting, grilles, louvres, dampers and heaters. With a voucher code from save-up.co.uk you can make an order on efans.co.uk cheaper; the code goes into the discount box at checkout.
The eFans Direct range from extractor fans to air curtains
The shop menu is organised by product type rather than by room, which helps if you already know the part you need. Beside the stock sizes, many lines come in several dimensions, for example Systemair back draught dampers from 100mm to 315mm diameter or gravity louvre shutters in 10 sizes.
- Extractor fans: bathroom, kitchen, destratification, plate axial, cased axial, roof mounted, high temperature and twin extractor
- Duct fans: box fans and inline duct fans
- Ventilation systems: positive input ventilation, multivent, single room and whole house units, Vent Axia and Zehnder heat recovery, heat recovery controllers
- Air valves and grilles: supply and extract air valves, air valves with fire damper, ceiling diffusers, deflection, egg crate and pressed steel grilles
- Louvres: circular and square weather louvres, gravity shutter louvres, made to order louvres, roof cowls and plenum boxes
- Heaters: air curtains, duct heaters and radiant heaters
Engineers and made-to-order parts set eFans Direct apart
eFans Direct aims to supply both made-to-measure and stock-sized ventilation products. Weather louvres can be made to your specifications, and the team includes site engineers who help if you are not sure which product will work or need something custom-made. Free help and advice is offered by email from Monday to Friday, 9:00am to 5:00pm. Installers can sign up as preferred installers, and orders can be sent by private courier to any address, including a customer's site. Keep in mind that specially imported or custom-made items cannot be returned, so it pays to confirm sizes with the engineers first.
Delivery and returns at eFans Direct
Delivery on the UK mainland is charged by speed: standard delivery in 2-3 working days or next working day delivery when you order before 12pm from Monday to Thursday. Nominated Day Delivery lets you pick a future date, which the team then confirms. Northern Ireland, the Scottish Highlands and Islands and the Channel Islands have flat fees with lead times of 5-7 working days. Unwanted or wrongly ordered items can go back within 14 days of delivery in like-new condition and original packaging, with a restocking fee and return shipping at your cost. Damage must be reported within 24 hours of delivery.
How to save at eFans Direct
The two free delivery thresholds are the clearest lever: standard delivery becomes free from £300 and next working day delivery from £350, measured on the order value including VAT before delivery. Bundling a fan with its ducting, fixings or grilles in one order can therefore remove the delivery charge, and a voucher code then reduces the price of the goods. The shop also advertises 0% interest free credit. If you are furnishing or fitting out more than ventilation, save-up.co.uk lists further Home & Furniture shops with codes, such as Furniture in Fashion Voucher Codes, Coolzy Discount Codes and QD stores Promo Code.
Help & Advice guides written for UK ventilation rules
A feature specific to eFans Direct is its Help & Advice section, which runs to 9 pages of articles. The guides explain how much fresh air an office needs under Approved Document F, how to size an extractor fan by air changes and m³/h, how to choose a PIV unit for condensation and mould, and how to read MVHR filter grades such as G4, M5 and F7. A replacement guide covers discontinued Vent-Axia, Systemair, S&P and Elta models. Reading the relevant guide before ordering reduces the risk of a wrong part and the restocking fee. For other home purchases, Selections Voucher Code is another Home & Furniture shop on save-up.co.uk.