Carpets Online in numbers
- Carpets Online has been in the carpet and flooring business for over 40 years, starting from a single shop serving the local community in West Yorkshire.
- 95% of the carpets at Carpets Online cost less than £19.99 per m2, and the shop sells no carpet below £5.50 per m2.
- Carpets and vinyl are delivered free on orders over £249 within England and Wales. There is no delivery to Northern Ireland or the Republic of Ireland.
- Off-shore deliveries cost an additional £99 and Scottish Highland areas an additional £24.99, paid by bank transfer after an email from the shop.
- Most orders arrive within 4 working days, but you should allow 4 to 7 working days; couriers deliver between 9.00am and 6.00pm, Monday to Friday.
- You can cancel within 14 days without giving a reason; bespoke orders cut to your size carry a re-stocking fee of 30% of the purchase price.
- Clearpay splits an order into 4 interest-free instalments every 2 weeks, for order values including shipping between 4p and £1000.
- Carpets Online UK is registered under company number 16952175 at 94 Garnett Street, Bradford, BD3 9HB.
Sources: About us, Delivery & returns, Shipping policy, FAQ, Terms & conditions, Payments with Klarna.
Questions about Carpets Online
Where does Carpets Online deliver?
Carpets Online delivers within Great Britain, with free delivery for carpets and vinyl on orders over £249 within England and Wales. Remote areas such as the Scottish Highlands, Isle of Man, Isle of Wight, Outer Hebrides, Shetland, Orkney and Aberdeenshire incur an additional charge. The shop currently does not deliver to Northern Ireland or the Republic of Ireland, so check your postcode area before you place an order.
How long does Carpets Online take to deliver?
The majority of Carpets Online orders arrive within 4 working days, but the shop asks you to allow between 4 and 7 working days. Highlands and offshore areas take longer; the terms mention 7 to 10 working days for remote locations. You are notified when your item is dispatched, and adverse weather can cause delays in despatch.
Will the Carpets Online courier carry the carpet into my room?
No, Carpets Online deliveries are kerbside, porch or ground floor only, because the drivers are not insured to take goods anywhere else. You may ask the courier to drop the order in the hallway, but that is at their discretion. In flats, delivery is ground floor only, and carpets and vinyls of 3 to 4m length are unlikely to fit in lifts.
What should I do if my Carpets Online delivery is damaged?
Raise the damage with the Carpets Online delivery driver straight away and do not sign the delivery form. Take pictures, ask the delivery team to photograph the damage too, and call 0330 043 4350. The terms state that once the document is signed, the shop cannot refund, because you have signed off on the goods.
Can I return a carpet cut to size from Carpets Online?
Carpets Online may still accept the return of bespoke goods cut to your size, but a re-stocking fee of 30% of the purchase price applies, and the balance is refunded to your original payment method. Any item that has been cut into or used in another way is not eligible for return. Contact the shop within 14 days of receiving the product.
Who pays the return costs at Carpets Online?
You pay the return costs at Carpets Online. You can use a courier of your choice or let the shop arrange a collection, which it says is considerably more expensive than the original delivery. If the shop collects, it tells you the cost first and refunds the full order value, including any original delivery fee, minus the collection cost and any re-stocking fee.
How does Klarna work at Carpets Online?
At Carpets Online you select Klarna under the payment options at checkout and choose Pay in 3 or Pay in 30 days. Pay in 3 spreads the cost into 3 interest-free instalments: the first at purchase, the second 30 days later and the last 60 days after purchase. Klarna is for UK residents aged 18 or over, subject to status, and late fees apply.
What are the Clearpay late fees at Carpets Online?
If you miss a Clearpay instalment on a Carpets Online order, you have until 11pm the following day, then an initial £6 late fee applies and a further £6 if the payment is not made within 7 days. For orders under £24 the total late fee is £6; for £24 or over it will not exceed 25% of the order or £24, whichever is less.
When should I book a fitter for a Carpets Online order?
Book the fitter only after your Carpets Online order has arrived. The shop recommends allowing at least 2 working days between receiving the delivery and fitting, as it is not liable for costs from installation delays. It also asks you not to empty your room or dismantle your furniture until the goods have been delivered.
What happens if Carpets Online shows a wrong price?
Carpets Online notifies you and offers to reconfirm the order at the correct price or cancel it with a full refund. The terms mention that pricing errors can occur especially where calculators assist with measurements and total m2. If the shop cannot contact you, the order is treated as cancelled and refunded; card refunds can take up to 5 business days.
Carpets Online: carpets and flooring by the square metre from a West Yorkshire business
Carpets Online is the web shop of a carpet and flooring business that began as a single shop serving the local community in West Yorkshire and has worked in the trade for over 40 years. Today it has its address in Bradford and sells carpets priced per m2, vinyl and LVT flooring and artificial grass to households, landlords and businesses across the country, with free samples for anyone who wants to see and feel a colour first.
If you are refitting a bedroom, a hallway or a set of stairs, a voucher code from save-up.co.uk makes the order a little cheaper on top of the prices shown on the site.
Carpets sorted by colour, room, backing and price band
The carpet range is the heart of the shop, and the menu lets you narrow it down in several ways. You can start with a colour, from grey, black and blue to pink, purple or yellow, pick the room the carpet is for, or filter by the backing and the fibre. Price bands per m2 help you stay within budget, and a separate section collects cheap carpet offers.
- Colours: grey, dark grey, black, blue, brown, neutral/beige, green, red and multi-coloured
- Rooms: bedroom, living room, dining room, landing, office, hallways, stairs and conservatory
- Backings: felt back, action back and hessian back
- Materials and styles: polypropylene, polyester, wool, saxony, twist pile, thick, soft and glitter carpets
A deliberately short range bought in bulk
Carpets Online says openly that its site does not carry thousands of products. Over the years the business grew to several retail units and a carpet warehouse, which lets it buy some key ranges direct from manufacturers and in bulk. The shop sets a floor on quality as well as on price: you will not find a carpet below £5.50 per m2, because it considers such carpets too thin to last, while 95% of its carpets cost less than £19.99 per m2. Product pages show the previous and the current price, so you can see the reduction on each roll.
Delivery planned around rolls of 3 to 4 metres
Because carpets and vinyls come in lengths of 3 to 4m, delivery works differently from parcels. Third-party couriers, chosen by the size, weight and quantity of the order, bring the goods kerbside or to the ground floor between 9.00am and 6.00pm on weekdays, and rolls are unlikely to fit in a lift. Leave notes such as a safe place in the comments box of your order. The shop asks you not to book a fitter, empty the room or dismantle furniture before the goods arrive, and to allow at least 2 working days between delivery and fitting.
Saving on a Carpets Online order
The simplest saving is the free delivery on carpet and vinyl orders over £249 within England and Wales, so a hallway and a landing ordered together can cost less to ship than two separate orders. Order free samples before you buy, because cut-to-size goods carry a re-stocking fee if you send them back. A promotional code can also be combined with Clearpay, and Klarna lets you spread the cost into three interest-free instalments.
For the rest of the house, save-up.co.uk lists further Home & Furniture shops with voucher codes, among them Hideaway Beds Discount Codes, Luxe Mattresses Voucher Codes, Castle Heaters Promo Code and Tooled Up Voucher Code.