Dexam in numbers
- Dexam was founded in 1957 by two brothers and is still a family-run business, based in the South Downs National Park.
- Standard UK delivery takes 3-5 days and is free on orders over £40. Orders under £40 cost £4.94. Delivery covers the Channel Isles, the Highlands and Islands and Northern Ireland.
- Express next-day delivery is free over £100 and costs £6.95 below that. Express orders placed before 2pm on weekdays should arrive the following working day.
- Within 90 days of receiving your order you can return an item for any reason, if it is unused and in its undamaged original packaging. Dexam refunds the product and the original postage.
- The website is operated by Dexam International Ltd, registered in England and Wales under company number 565580, VAT number GB211533512.
- Under its terms, Dexam delivers accepted orders within 5 working days of the order unless otherwise stated. All prices include VAT where applicable.
- The range runs from the Chasseur 28cm Frying Pan at £136.00 to the School of Wok 12"/30cm Pre-Seasoned Carbon Steel Wok at £48.00 and CellarDine recycled glass tumblers at £4.00.
- Dexam's RHS kitchen linens are designed in partnership with the Royal Horticultural Society, and joining the mailing list gets you a discount code.
Sources: About Us, Delivery & Returns, Terms & Conditions, Homepage, Contact Us.
Questions about Dexam
How much does express delivery cost at Dexam?
Express next-day UK delivery at Dexam is free on orders over £100 and costs £6.95 on orders under £100. Express orders placed before 2pm on weekdays should arrive the following working day, but not on a Saturday or Sunday. Orders placed at the weekend or on a Bank Holiday are processed and shipped on the next working day. Express deliveries can be tracked, and Dexam sends the tracking details by email.
Does Dexam deliver outside the UK?
No. Dexam has suspended all export sales from its website for the time being, including to the Republic of Ireland and the rest of Europe. The shop names the complexity and cost of sending small orders to Europe after Brexit and post-Covid transport issues elsewhere as the reasons. Within the UK, delivery covers the Channel Isles, the Highlands and Islands and Northern Ireland. Dexam says it will reinstate export sales when it regards it as practical.
How long does Dexam take to deliver to Northern Ireland or the Highlands?
Orders from Dexam to the Channel Isles, the Highlands and Northern Ireland take 2 to 4 working days, excluding Sunday delivery. Dexam aims to dispatch all orders on the day they are placed. Its terms also state that accepted orders are delivered within 5 working days unless otherwise stated. If goods have not arrived, you must notify Dexam within 10 working days of that maximum delivery period.
How do I return an item to Dexam?
You contact Dexam first, by phone on 01730 811888 (Monday to Friday 9am to 5pm) or by email to cs@dexam.co.uk, to get authorisation and a returns number. Have your Order Number ready, which is in the top right corner of the delivery note. Fill in the returns slip at the bottom of the delivery note, enclose it, package the items securely and send them with a carrier that lets you track the return.
What happens if a Dexam product is faulty?
Within 30 days you can return a faulty item, or one that is not as described, and Dexam refunds the item and the first class return postage. Within 6 months Dexam may repair or replace a faulty item at its cost, including postage, at its discretion. Up to 6 years from delivery, Dexam may refund some or all of the money if a product does not last a reasonable time, decided case by case.
How quickly does Dexam refund a return?
Dexam gives a full refund of the amount paid, including original postage, within 7 days once it has received your returned goods and agreed the refund. If a product is no longer stocked, Dexam may offer an alternative or a refund. There is no claim for faults caused by fair wear and tear. Inspect the goods before you dispose of the packaging, as otherwise Dexam may be unable to refund you.
Can I cancel a Dexam order?
Yes, as long as it has not been dispatched. Call Dexam immediately on 01730 811888 during working hours, Monday to Friday 9am to 5pm, and an undispatched order is cancelled at no cost to you. Once an order has been dispatched, Dexam cannot stop it, and you follow the normal returns procedure instead. Because Dexam aims to dispatch on the day of ordering, calling quickly matters.
How can I contact Dexam customer services?
You can call Dexam on 01730 811888, Monday to Friday between 9am and 5pm, email cs@dexam.co.uk or use the online form on the Contact Us page, which asks for your name, email, phone number and message. Dexam says it aims to respond to questions about products promptly. The trading address is Units 8-10 Holmbush Estate, Midhurst, West Sussex GU29 9HE.
Who runs the Dexam online shop?
The Dexam website is operated by Dexam International Ltd, registered in England and Wales under company number 565580. Its registered office is at Units 8-10 Holmbush Industrial Estate, Midhurst, West Sussex, and its VAT registration number is GB211533512. The company's Terms & Conditions apply to all orders, and Dexam may revise them by updating the document on its website.
Which brands can I buy at Dexam?
Dexam sells its own and partner brands, including Chasseur cast iron, Chefs Choice knife sharpeners, RHS by Dexam kitchen linens, School of Wok carbon steel woks, CellarDine wine accessories, Rushbrookes and Vintage Kellogg's by Dexam. Collections include Sintra, Woodland and Love Colour textiles. Prices on the homepage range from a £4.00 CellarDine tumbler to the £136.00 Chasseur 28cm Frying Pan.
Dexam: kitchenware, cookware and kitchen textiles from a family business in the South Downs
Dexam is a kitchenware company that has been creating and curating products for cooking, dining and entertaining since 1957. It sells online to customers across the UK, from home cooks who want a carbon steel wok to anyone dressing a table with coordinated linens, serving bowls and glassware.
The shop brings together several brands and collections under one roof, from Chasseur cast iron to kitchen textiles made in partnership with the Royal Horticultural Society. With a voucher code from save-up.co.uk, your Dexam order costs less.
The Dexam range of brands and collections
The Dexam menu is organised by brand and by collection. Cookware sits next to wine accessories, serveware and a wide choice of kitchen textiles, and many collections come as matching sets of aprons, oven gloves, tea towels and pot grabs. The Woodland collection, for example, combines mango wood bowls and serving boards with beige textiles, while Sintra focuses on terracotta, recycled glass and baskets for outdoor dining.
- Cookware: Chasseur cast iron, Supreme cookware and School of Wok carbon steel woks
- Wine and bar: CellarDine by Dexam glasses, breathers, sealers and thermometers
- Garden-themed linens: RHS by Dexam with designs such as Birds, Cottage Garden and Gertrude Jekyll
- Kitchen textiles: aprons, oven gloves, pot grabs, tea towels and hob covers
- Bags: tote, shopping, peg and food bags
- Further brands: Chefs Choice, Rushbrookes, Vintage Kellogg's by Dexam and Mighty Mug
Delivery and returns across the UK
Dexam delivers within the UK only, including the Channel Isles, the Highlands and Islands and Northern Ireland; export sales are suspended for now. Standard delivery takes 3-5 days and is free above £40, while express next-day delivery is free above £100. The shop aims to dispatch orders on the day they are placed.
Returns are handled in stages. Within 90 days you can send back an unused item for any reason, and Dexam refunds the product and the original postage. Faulty goods are covered for longer, with repair or replacement possible within 6 months. Before sending anything back, you contact customer services for a returns number.
How to save money at Dexam
The simplest saving at Dexam comes from the mailing list: the homepage states that subscribers get a discount code, and they also hear about new products. Some items carry a reduced price marked «Save» directly in the shop, so it is worth checking the collection pages before you order. Because standard delivery becomes free above £40, combining a voucher code with a basket over that threshold avoids the £4.94 charge.
If you are furnishing more of your home, save-up.co.uk also lists further «Home & Furniture» shops with voucher codes, such as Waterford Voucher Codes, Jungle Culture Discount Codes, Tile Kingdom Promo Code and Sosoftbeds Voucher Code.
A family business born in the South Downs
Dexam was founded by two brothers in 1957 and describes itself as still family-run, rooted in the countryside of the South Downs National Park. Its trading address is in Midhurst, West Sussex, and the customer services team answers the phone from Monday to Friday between 9am and 5pm. The company names integrity, service and attention to detail as its values, and says it has earned multiple industry awards. For buyers, this means a UK-based contact for questions about products, orders, cancellations and returns.