Fix-a-Floor in numbers
- Orders placed on the Fix-A-Floor website before 12 noon are normally despatched the same day. Orders over £30 go on a next working day service; other orders normally arrive within 2-3 days of dispatch.
- Consumers who bought online may cancel within 14 working days of receipt, starting the day after delivery, by informing Fix-A-Floor in writing by email, fax or letter. Goods must be returned within 14 days of the returns authorisation being issued.
- In 2025 Red Devil, Inc., a family-owned company based in Pryor, Oklahoma, acquired Fix-A-Floor. Red Devil has over 150 years of manufacturing experience and more than 400 professional and DIY repair products.
- Fix-A-Floor is sold in over 30 countries worldwide. In the UK it was soft launched in autumn 2014.
- The shop lists the Squeezable All-In-One 300ml Tube at £13.75, the 3.8 litre tub at £109.99 and the 5 litre tub at £139.99; prices include tax and shipping is calculated at checkout.
- A damaged item must be reported to Customer Services on 0121 270 8883 within 72 hours of receiving the order, and a missing or incorrect item within 3 days.
- Fix-A-Floor won the Flooring Innovation Gold award at the National Flooring Show in Harrogate in 2017 and the BASA Innovation Initiative in November 2025.
Sources: Shipping policy, Returns policy, Our story, Homepage, FAQs, Terms & Conditions, Contact.
Questions about Fix-a-Floor
Which couriers does Fix-a-Floor use for delivery?
Fix-a-Floor uses various delivery methods, normally chosen according to the size of the delivery. The shipping policy names Royal Mail, MyHermes, Interlink, EVRI and ParcelForce, and sometimes Amazon fulfilment. Orders over £30 go on a next working day service, while other orders are sent on standard service and normally arrive within 2-3 days of dispatch. The shop asks you to allow 3-5 working days.
Is express delivery available at Fix-a-Floor?
Yes. If you need your order urgently, Fix-a-Floor offers an express delivery option. When you order it before 12pm in mainland UK, the parcel arrives the next working day. Shipping costs are not listed as fixed amounts; they are calculated at checkout, so you see the price of each delivery option before you pay for your order.
Can I cancel a Fix-a-Floor order after placing it?
Only with difficulty. Fix-a-Floor explains that its system is automated and that, because of the number of orders, it is extremely hard to locate and cancel an order before despatch. It will try if the order is still at the Pick/Pack stage. Orders cancelled after they have been shipped still incur the shipping charges, as the parcel is already with the courier.
How do I return unwanted goods to Fix-a-Floor?
First obtain a Return Merchandise Authorisation (RMA) number from Customer Services on 0121 270 8883 or via the contact form. Then send the goods unused, complete and in their original packaging at your own cost and risk, within 14 days of the authorisation. Enclose your RMA number, the reason for the return and all packaging. Fix-a-Floor recommends recorded or registered post or a reputable courier.
What should I do if a Fix-a-Floor parcel arrives damaged?
Contact Customer Services on 0121 270 8883 within 72 hours of receiving the order. Larger items must be checked before you sign for them; if the packaging looks damaged, refuse the delivery and call Customer Services. A replacement is only sent once the damaged item has been returned and inspected. For a suspected faulty item, speak to Technical Support on the same number first.
What is the difference between the Fix-a-Floor products?
All Fix-a-Floor products contain the same repair adhesive; only the way you apply it differs. Standard bottles have a tip you can cut to just over 2mm and need a caulking gun. The Micro Precision Kit adds a 2mm syringe adapter for smaller grout lines. Squeezy tubes work by hand. The 3L and 5L tubs are applied with a 60ml refillable syringe or a refillable caulking gun.
Can Fix-a-Floor be used on underfloor heated floors?
Yes, the FAQ describes Fix-a-Floor as ideal for underfloor heated areas. As a precaution, mark your drill to the depth of the tile. Once cured, the adhesive has elastomeric properties and does not suppress heat. Fix-a-Floor suggests switching the heating off for 24 hours before application and slightly longer afterwards so the adhesive can cure naturally.
Who operates the Fix-a-Floor website?
The website www.fixafloor.co.uk is operated by Electrics Warehouse Ltd, whose Terms & Conditions apply to all online and telephone orders. Your order is first acknowledged by email, and the contract is only completed when the goods are despatched. By placing an order you confirm that you are aged 18 or over; the company may carry out further age checks.
What tools do you need for a Fix-a-Floor repair?
A drill, a caulking gun, a small batch of grout and the Fix-a-Floor adhesive, according to the homepage. Squeezable tubes can be applied by hand without a caulking gun. For grout lines narrower than the 2-3mm the tube tip suits, the FAQ recommends a syringe kit with a smaller flat steel tip, or scraping out part of the grout.
How can you contact Fix-a-Floor?
Fill in the form on the Fix-a-Floor contact page, and the team aims to reply within 24 hours. You can also call 0121 270 8883 or email query@fix-a-floor.co.uk. Written enquiries go to the registered address at 79 Blackford Road, Shirley, Solihull, West Midlands, B90 4DA, as given in the returns policy.
Fix-a-Floor: repair loose tiles and squeaky floors without replacing them
Fix-a-Floor is the UK online shop for Fix-A-Floor, an extra strength bonding adhesive made to re-bond loose and hollow tile, marble, porcelain and stone floors and to quiet squeaky wood floors without lifting them. It suits homeowners who want a do-it-yourself repair as well as trade customers, and next to the adhesive it sells syringe kits, nozzles, caulking guns, grout and the Red Devil range of repair products.
A voucher code from save-up.co.uk lowers the price of your order, whether you need a single tube for one hollow tile or a tub for a whole floor.
Adhesive, repair kits and the Red Devil range
The shop is built around one product, but the menu reaches further. Besides the Fix-A-Floor adhesive and tile grout, you find kits for tile, wood and laminate floors, a section for caravan and motorhome floor repair, and accessories such as flexible nozzles and caulking guns. Since Red Devil, a family-owned company from Pryor, Oklahoma, acquired Fix-A-Floor in 2025, its products are sold here too.
- Fix-A-Floor adhesive in bottles, squeezable tubes and 3.8 or 5 litre tubs
- Repair kits: tile, wood floor and laminate floor
- Red Devil: window and door, kitchen and bath, roof and gutter, painting and decorating
- Concrete and asphalt repair, glass repair, drywall and wallcovering
- Accessories: syringe kits, Luer Lock nozzles, caulking guns, grout and tile cleaner
One adhesive in several formats
Every Fix-A-Floor product holds the same adhesive; you choose by how you want to apply it. Standard bottles need a caulking gun, squeezable tubes work by hand, and the Micro Precision Kit injects through a 2mm syringe for narrow grout lines. For large areas the tubs come with refillable 60ml syringes. Tubes are also stocked in packs of 3, 6 and 12. The FAQ describes the adhesive as water-based, non-toxic and non-flammable, and suitable for underfloor heated floors if you switch the heating off beforehand.
Despatch, delivery and returns
Orders placed before 12 noon normally leave the warehouse the same day. Above £30 an order travels on a next working day service; smaller orders go standard and usually arrive within 2-3 days of dispatch, and an express option covers urgent orders in mainland UK. Shipping is calculated at checkout. If you change your mind, you can cancel within 14 working days of receipt in writing, ask for an RMA number and return the unused goods at your own cost. Damage must be reported within 72 hours.
An award-winning repair from Florida to Solihull
Fix-A-Floor began with home renovations in Florida, where loose and hollow floors kept turning up and DIY stores had no answer but a new floor. After years of formulation the adhesive went on sale worldwide, and it has been sold in the UK since 2014. It is now available in over 30 countries. In the UK it won the Flooring Innovation Gold award at the National Flooring Show in Harrogate in 2017, the Tile Association's Best Product Innovation award for 2023 and the BASA Innovation Initiative in November 2025.
How to save at Fix-a-Floor
Enter your code at checkout once your cart is ready, and check whether a product page lists specific promotion conditions, as the terms of Electrics Warehouse Ltd allow for these. Sign up to the newsletter on the contact page to hear first about new collections and exclusive offers. Planning a larger repair, compare the tubs with multipacks of tubes before you apply your code.
If your home project goes beyond the floor, save-up.co.uk lists further Home & Furniture shops with voucher codes, among them OAT Home Voucher Codes, Dulux Discount Codes, Living Chic Promo Code and Coopers of Stortford Voucher Code.