Diamond Rocks in numbers
- Diamond Rocks gives access to over 5,000 items, including diamond jewellery, gemstone jewellery, vintage-inspired and antique pieces and loose diamonds, and its collections are regularly updated.
- Diamond Rocks has earned over 1,000 five-star reviews and is a member of the National Association of Jewellers under Membership No. 51997.
- UK deliveries are sent free of charge via Royal Mail Special Delivery for next working day delivery; parcels must be signed for and tracking numbers can be provided on request.
- Deliveries to most other international countries go via FedEx or Malca-Amit, and orders over £2000 are sent free of charge; the buyer is liable for all local taxes and duties.
- Since 31st December 2020, deliveries to the EU are subject to local VAT and import duties of the destination country; if the country selected is not the UK, VAT is removed in the checkout process.
- The showroom at 100 Hatton Garden, London EC1N 8NX is open Monday to Thursday from 10:00am to 6:00pm and Friday from 10:00am to 5:00pm, with visits strictly by appointment only.
- The website is operated by SK Partnership t/a Diamond Rocks, a partnership registered in England and Wales with the VAT number GB 979 7818 30.
- Diamond Rocks will post a free plastic ring sizer on request and also offers a printable ring strap sizer; it notes that cold weather can shrink fingers by half a ring size.
Sources: About Diamond Rocks, Delivery, Contact Us, Terms and Conditions, Ring Size Help.
Questions about Diamond Rocks
Can I visit the Diamond Rocks showroom in Hatton Garden?
Yes, but only by appointment. Diamond Rocks is at 100 Hatton Garden, London EC1N 8NX, and works from private offices rather than a high-street shop. The nearest stations are Chancery Lane on the Central line and Farringdon for the Elizabeth, Circle, Metropolitan, Hammersmith & City lines and Thameslink, each about a 5 minute walk. The what3words address is ///float.asking.open.
When can I reach Diamond Rocks customer service?
From Monday to Thursday between 10:00am and 6:00pm and on Friday between 10:00am and 5:00pm. The office is closed on Saturday and Sunday, when you can still write by email or WhatsApp on +44 7901 503 747. Within the UK the freephone number is 0800 977 4855; from abroad you call +44 20 7831 5433.
How does Diamond Rocks deliver within the UK?
Diamond Rocks sends UK orders free of charge with Royal Mail Special Delivery for next working day delivery. The service is fully insured by Diamond Rocks at no extra charge on the UK mainland, and someone has to sign for the parcel. Tracking numbers are available on request, so ask for one if you want to follow the package.
Can Diamond Rocks ship my order to a P.O. Box?
No. For security reasons Diamond Rocks does not ship to P.O. Boxes, because every delivery requires a signature. Use a home or work address where somebody can sign during the day, or arrange to collect the order in Hatton Garden by calling 0800 977 4855 or emailing to make an appointment.
What does Diamond Rocks charge for delivery outside the UK?
Orders over £2000 to other worldwide countries are sent free of charge via FedEx or Malca-Amit. Availability, delivery costs and customs or import charges depend on the destination, so Diamond Rocks asks you to contact it before ordering to confirm delivery to your country. Shipments leave the UK without VAT, but you pay local taxes and duties.
How is VAT handled on Diamond Rocks orders to the EU?
VAT is removed in the checkout when you select a country other than the UK. Since 31st December 2020, EU deliveries are subject to the local VAT and import duties of the country of delivery, in line with UK Government guidelines. For BFPO addresses outside the EU, VAT can be refunded after Diamond Rocks checks the address against the British Forces list.
How do I find the right ring size before ordering from Diamond Rocks?
Diamond Rocks offers three methods: measuring your finger with thread or a paper strip against a millimetre ruler, requesting a free plastic ring sizer by post through a form, or downloading a printable ring strap sizer. It advises measuring at a normal temperature, measuring the exact finger and going one size larger for a deep band.
Does Diamond Rocks design bespoke rings?
Yes. If you cannot find the piece you want among the more than 5,000 items, Diamond Rocks offers a complimentary bespoke design service. As jewellery manufacturers and diamond specialists, the team sources its own diamonds and oversees production, which it says gives it control over quality, craftsmanship and pricing.
Who operates the Diamond Rocks website?
The website is owned and operated by SK Partnership t/a Diamond Rocks, a partnership registered in England and Wales. Its registered office is at 100 Hatton Garden, London, EC1N 8NX, and its VAT number is GB 979 7818 30. Its Terms and Conditions include the returns, delivery and payments policy and the Privacy Policy.
Why might Diamond Rocks check my identity after I order?
Diamond Rocks may verify your ID through an ID verification agency when it considers your order. Where it thinks it necessary, it checks details with fraud prevention agencies or obtains a Fraud Score from SagePay. Inaccurate details can lead to negative results and a rejected order, so enter your name and address exactly.
What happens if a Diamond Rocks item I ordered is not available?
Diamond Rocks informs you as soon as possible. Orders are subject to availability, and where possible it offers a substitute of at least equal quality. You can then accept the substitute or receive a full refund of any sums already paid for the goods that cannot be supplied.
Diamond Rocks: diamond rings and jewellery from Hatton Garden for engagements, weddings and gifts
Diamond Rocks is a jeweller based in London's Hatton Garden that sells diamond engagement rings, wedding and eternity rings, gemstone pieces and lab grown diamond jewellery online. It suits you if you are choosing an engagement ring, matching a wedding band or looking for a pendant, bracelet or earrings as a gift, and you can also buy loose diamonds.
With a voucher code from save-up.co.uk you make your order cheaper; check the conditions of each code, because a ring of this kind is a considered purchase and every pound off counts.
A range centred on rings, with jewellery for every occasion
The shop menu starts with engagement rings, including special and vintage diamond rings and a tool to design your own ring. Wedding rings follow as diamond wedding bands and shaped wedding rings, and eternity rings come with diamonds, gemstones or lab grown diamonds. Diamond Rocks states access to over 5,000 items, with collections regularly updated.
- Engagement rings: design your own, special and vintage diamond rings
- Wedding and eternity rings: diamond, gemstone and lab grown diamond versions
- Jewellery: dress rings, earrings, pendants, bracelets, bangles and necklaces
- Gemstone rings: sapphire, emerald, ruby, aquamarine, tanzanite and black diamond
- Men's jewellery: diamond rings, earrings and bracelets
- Lab grown diamond jewellery: Toi et Moi rings, earrings, pendants, bracelets and necklaces
Manufacturers working from private offices instead of a high street shop
Diamond Rocks describes itself as jewellery manufacturers and diamond specialists who source their own diamonds and oversee production. Because the team works from private offices in Hatton Garden rather than high-street stores, it says it keeps costs lower and passes the savings on. If nothing in the collection fits, the complimentary bespoke design service develops a piece with you. The company is a member of the National Association of Jewellers and reports over 1,000 five-star reviews; visits to 100 Hatton Garden are strictly by appointment, and you can also book a call.
Insured delivery, collection and help with ring size
Every UK order travels free of charge and fully insured by Royal Mail Special Delivery for the next working day, and someone must sign for it, which is why P.O. Boxes are excluded. You can also collect by appointment. Before you order a ring, the sizing guide offers a measuring method with thread or paper, a free plastic ring sizer sent by post and a printable ring strap sizer. The online magazine adds guides on diamonds and the 4Cs, gemstones, ring styles and gifts.
How to save on your Diamond Rocks order
Enter a code before you reach the 'Order Confirmation' page, because the final details shown there are what you agree to when you place the order. For bespoke or personalised work, check whether a code covers the whole price. Within the UK no delivery charge eats into your saving, and abroad orders over £2000 travel free; for EU addresses VAT is removed in the checkout once you select a country other than the UK.
If you are comparing other shops in the Jewellery & Watches category on save-up.co.uk, you will also find Miles Jewellery Voucher Codes, The Aurelle Discount Codes, the Gemondo Jewellery Promo Code and the Grace & Co Jewellery Voucher Code.