Austens Jewellers in numbers
- Austens has been a family-founded jeweller since 1995 and sells through its store in Bath, UK, as well as its online shop.
- The shop is at 2 Widcombe Parade, Bath, BA2 4JT, and opens Monday to Friday from 9:00am to 4:30pm; it is closed on Saturday and Sunday.
- Express delivery takes 1-2 working days and costs £3.95. Standard delivery takes 3-4 working days and costs £3.50, or is free for orders over £60.
- Austens Jewellers aims to dispatch all orders within 1 working day and currently ships exclusively within the UK.
- You can return an item for a refund or exchange within 14 days of purchase, excluding earrings for hygiene reasons. Items must be unworn and in their original packaging.
- Returns are processed within 2 working days of arriving back at the shop; the refund can then take up to 10 working days to show on your account.
- The jewellery is crafted in gold-plated sterling silver and described as hypoallergenic, inspired by the home city of Bath and the charm of Jane Austen.
- Homepage prices include the Single Clover Bracelet from £30.00, the Classic Celtic Ring at £35.00, the Round Cut CZ Solitaire Ring at £45.00 and the Green Clover Bracelet at £65.00.
Sources: About us, Contact, Shipping policy, Homepage.
Questions about Austens Jewellers
Does Austens Jewellers deliver outside the UK?
No. Austens Jewellers currently ships exclusively within the UK. The shipping policy says the company will review demand and may extend its service to select international destinations in the future, but for now orders can only be delivered to UK addresses. Within the UK you choose between standard delivery in 3-4 working days and express delivery in 1-2 working days.
How quickly does Austens Jewellers dispatch an order?
Austens Jewellers endeavours to dispatch all orders within 1 working day, though in rare instances it may take a little longer. As soon as your piece is on its way, you receive a personalised confirmation email with the shipping details. Delivery then takes 1-2 working days with express or 3-4 working days with standard delivery.
Can I return earrings bought from Austens Jewellers?
No. Earrings are excluded from the 14-day return right for strict hygiene reasons. Other items such as rings, bracelets and necklaces can be returned for a refund or exchange within 14 days of purchase, provided they have not been worn and are sent back in their original packaging. Returns are started through the link in the shipping policy.
Are delivery charges refunded when I return an Austens Jewellers order?
No. The shipping policy states twice that original shipping charges are non-refundable. If you paid £3.50 for standard delivery or £3.95 for express delivery, that amount stays with the shop even when you return the item. Orders over £60 qualify for free standard delivery, so there is no charge to lose in that case.
What material does Austens Jewellers use for its jewellery?
Austens Jewellers crafts its designs in gold-plated sterling silver. The shop describes the pieces as always hypoallergenic, kind to your skin and made for everyday wear. It also refers to responsibly sourced materials and a gold recycling service as part of its promise of modern, sustainable jewellery.
What is the Austens Jewellers Cash for Gold service?
Cash for Gold lets you hand in old jewellery, coins or silver at Austens and receive a fast, fair payment in return. The about page presents it as a way to give pieces tucked away in a drawer a new purpose. Cash for Gold is also linked prominently from the homepage of the online shop.
Does Austens Jewellers repair or value jewellery?
Yes. Besides the online shop, Austens offers jewellery and watch repair, keeping you informed from inspection through to restoration, as well as professional jewellery, watch and silverware valuation and registration through the Guild of Valuers & Jewellers. Bespoke, made-to-order jewellery design and manufacturing is offered too, from initial concept to handcrafted piece.
How can I contact Austens Jewellers?
You can call Austens Jewellers on 01225 788 611, though the phone lines close at 4pm, or email sales@austensjewellers.co.uk. The shop at 2 Widcombe Parade, Bath, BA2 4JT opens Monday to Friday from 9:00am to 4:30pm and is closed at weekends.
Which collections does Austens Jewellers offer?
Austens Jewellers groups its pieces into nine collections: Astoria, Classic, Clover, Eternelle, Serenity, Signature, Solstice, Vienna and Vintage. Next to the collections, the shop menu sorts the range into earrings, bracelets, rings and necklaces, plus New In, Best Sellers and Trending sections.
How long does an Austens Jewellers refund take?
Austens Jewellers processes returns within 2 working days of receiving them back into the shop and emails you once the items have arrived and the refund has started. The funds are usually visible within a few days, but on occasion can take up to 10 working days from that point.
Austens Jewellers: everyday gold-plated jewellery and specialist services from Bath
Austens Jewellers is a family-founded jeweller from Bath that has been trading since 1995. Alongside its store on Widcombe Parade, it runs an online shop for modern classics: earrings, bracelets, rings and necklaces crafted in gold-plated sterling silver and meant to be worn every day. The designs take their cue from the elegance of Bath and the charm of Jane Austen.
If you are looking for affordable pieces for daily wear, or a gift that is hypoallergenic and kind to the skin, the range is aimed at you. A voucher code from save-up.co.uk makes your order at Austens Jewellers cheaper.
Earrings, bracelets, rings and necklaces in nine collections
The online range is sorted both by type of jewellery and by collection, so you can browse either way. Clover pieces stand out on the homepage, with single, multi, green, blue and red clover bracelets, while cubic zirconia studs and solitaire rings cover the more classic side. Prices shown on the homepage start from £30.00 for the Single Clover Bracelet.
- Earrings: drops, hoops and studs
- Bracelets: bangles and clover bracelets
- Rings: plain rings and stone set rings
- Necklaces: chain necklaces and pendant necklaces
- Collections: Astoria, Classic, Clover, Eternelle, Serenity, Signature, Solstice, Vienna and Vintage
Specialist services from the shop in Bath
What sets Austens apart from a pure online jewellery shop is the range of services it continues to provide from its store in Bath. Besides selling ready-made pieces, the team takes in old jewellery for cash, makes jewellery to order and restores treasured items. For valuations, Austens works with the Guild of Valuers & Jewellers, which covers jewellery, watches and silverware.
- Cash for Gold: old jewellery, coins or silver exchanged for payment
- Bespoke jewellery design and manufacturing, from concept to handcrafted piece
- Jewellery and watch repair with updates from inspection to restoration
- Professional valuation and registration
Delivery and returns within the UK
Austens Jewellers delivers to UK addresses only and aims to dispatch orders within 1 working day. Standard delivery takes 3-4 working days for £3.50 and becomes free above £60, while express delivery arrives in 1-2 working days for £3.95. Changed your mind? Rings, bracelets and necklaces can be returned for a refund or exchange within 14 days of purchase if they are unworn and in their original packaging. Earrings cannot be returned for hygiene reasons, and delivery charges are never refunded, so it is worth being sure about earrings before you order.
How to save at Austens Jewellers
The simplest saving is the free standard delivery threshold of £60, which the basket tracks for you by showing how far away you are from free shipping. Signing up to the email list on the contact page brings news of new jewellery and exclusive offers. A voucher code goes into the discount code field at checkout; keep in mind that if you later return only part of a discounted order, the value of the discount is deducted from your refund.
If you are comparing several jewellers before you buy, save-up.co.uk also lists Gemondo Jewellery Voucher Codes, Diamond Rocks Discount Codes, The Jewel Hut Promo Code and Loveness Lee Voucher Code as further Jewellery & Watches shops.