Buzzy in numbers
- Standard delivery takes around 2 to 4 working days and costs £4.99; it is free on orders over £50.
- Next working day delivery costs £9.99 and is free on orders over £100. Orders placed after 2pm are shipped on the next working day.
- Buzzy packs every order without logos, product names or branding, and the site advertises a Discreet Delivery Guarantee.
- You have 30 days after receiving your item to request a return; damaged or incorrect deliveries must be reported within 36 hours.
- Approved refunds go back to the original payment method within 10 business days; if more than 15 business days pass after approval, Buzzy asks you to email hello@buzzy.co.uk.
- The shop's categories include vibrators, dildos, anal sex toys, bondage equipment, lube, men's sex toys and wide girth sex toys, with a dedicated section for sex toys under £20.
- Buzzy.co.uk is the trading name of Viva Mel Vegas Ltd, and returns go to PO BOX 228, Hitchin, Herts, SG4 0WW.
Sources: Delivery & returns information, About Buzzy, Refund policy, Homepage, Contact.
Questions about Buzzy
How long does standard delivery from Buzzy take?
Standard delivery from Buzzy takes around 2 to 4 working days. It costs £4.99, and it becomes free once your order is over £50. If you need your parcel sooner, you can choose next working day delivery instead, which costs £9.99 or is free on orders over £100.
What is the cut-off time for Buzzy next working day delivery?
You need to order before 2pm for Buzzy to send your order the next working day. Orders placed after 2pm are shipped on the following working day. Buzzy says it sends free next working day orders over £100 next day where possible, and it recommends the paid £9.99 option if you are in a rush.
What conditions apply to returns at Buzzy?
You have 30 days after receiving your item to request a return. Toys must be totally unused and come back in their original packaging; lingerie must be unworn with no signs of wear. Items that were not heat sealed on arrival are non-refundable, and sealed items you have opened cannot be taken back. You also need a receipt or proof of purchase.
Which Buzzy items cannot be returned?
Sale items and gift cards cannot be returned at Buzzy. The refund policy also excludes perishable goods, custom or personalised products, personal care goods, hazardous materials, flammable liquids and gases. Toys that were not heat sealed when you received them are non-refundable and non-exchangeable, and sealed toys that have been opened are not accepted either.
What should I do if my Buzzy order arrives damaged?
Contact Buzzy within 36 hours if something arrives damaged or not quite right. The refund policy asks you to inspect your order on arrival and get in touch immediately if an item is defective, damaged or wrong, so the team can evaluate the issue. The contact address for this is hello@buzzy.co.uk.
How do I send a return to Buzzy?
Request the return first by emailing hello@buzzy.co.uk; items sent back without a prior request are not accepted. If your return is accepted, Buzzy sends you a return shipping label and instructions. Returns go to Viva Mel Vegas Ltd, PO BOX 228, Hitchin, Herts, SG4 0WW, and the delivery package contains a return slip.
How quickly does Buzzy refund my money?
Once Buzzy has received and inspected your return, it tells you whether the refund is approved. Approved refunds are made automatically to your original payment method within 10 business days, though your bank or card provider may need extra time. If more than 15 business days have passed since approval, email hello@buzzy.co.uk.
How discreet is Buzzy's packaging?
Buzzy's packaging carries no logos, no product names and no branding, so nothing on the parcel shows what is inside. The shop calls this its Discreet Delivery Guarantee and states on its about page that discreet packaging is used every time, while the delivery banner reads «Discreet delivery guaranteed».
Which brands can I buy at Buzzy?
Buzzy's homepage lists products from LELO, We-Vibe, Satisfyer, Fun Factory, Vush, DAME, Doxy, Mina, Skins, Tabooboo, Nauti, Toosh and its range of Loving Joy toys. Further best sellers come from Svakom and LOVENSE. Prices are shown with tax included.
Does Buzzy offer a cooling-off period for EU orders?
Yes. If your order is shipped into the European Union, you can cancel or return it within 14 days for any reason and without justification. The item must still be in the condition you received it, unworn or unused, with tags and in its original packaging, and you need a receipt or proof of purchase.
Who runs Buzzy and how do I contact the shop?
Buzzy.co.uk is the trading name of Viva Mel Vegas Ltd. You can reach the team through the contact form on buzzy.co.uk, by email at hello@buzzy.co.uk or via the chat box in the bottom right-hand corner of the website.
Buzzy: a colourful UK adult toy shop with discreet delivery
Buzzy is the online sex toy shop at buzzy.co.uk, run under the trading name of Viva Mel Vegas Ltd. It was set up by people from ecommerce and digital marketing who felt adult shops looked grey and awkward, and it aims to make buying a toy feel as normal as any other purchase. The shop is meant for curious beginners as much as for experienced buyers.
The range covers vibrators, dildos, wands, anal toys, bondage items and lubricants from well-known brands, and a voucher code from this page makes your order at Buzzy cheaper.
The Buzzy range by category and brand
The homepage groups the range into clear categories and puts wand vibrators in the spotlight, from compact travel wands to larger rechargeable models. A separate section collects sex toys under £20 for buyers on a small budget, and the blog Helping Hand publishes guides such as picks of rabbit vibrators under £50.
- Vibrators, including wand, rabbit and bullet vibrators
- Dildos, anal sex toys and wide girth sex toys
- Bondage equipment and toys
- Lube and lubricants
- Men's sex toys
- Brands such as LELO, We-Vibe, Satisfyer, Fun Factory, Vush, DAME, Doxy, Svakom, LOVENSE and Loving Joy
Delivery that keeps your business private
Privacy is the point Buzzy stresses most. Parcels carry no logos, no product names and no branding, and the shop backs this with its Discreet Delivery Guarantee. You can choose standard delivery in around 2 to 4 working days or next working day delivery, which needs your order before 2pm. Both options become free above a set basket value, so it pays to check your total before you decide.
- Standard delivery: £4.99, free over £50
- Next working day delivery: £9.99, free over £100
- Orders after 2pm leave on the next working day
Strict hygiene rules for returns
Because the products are intimate, Buzzy's returns rules are stricter than in many other shops. You have 30 days after receiving an item to request a return by email, and you must wait for approval and a return label before sending anything back. Toys must be unused and in their original packaging, heat-sealed items that have been opened are not accepted, and sale items and gift cards cannot be returned at all. Damage or wrong items should be reported within 36 hours, and approved refunds reach your original payment method within 10 business days.
How to save at Buzzy
The simplest saving is the delivery threshold: a basket over £50 removes the standard delivery charge and one over £100 removes the next day charge. Many products on the homepage show a reduced price next to the original one, and a voucher code from this page is entered in the voucher or promo code field in the basket or at checkout. Keep in mind that reduced sale items cannot be returned, so choose them with care.
If you are comparing several adult shops, you will also find MonsterPub Voucher Codes, favibes Discount Codes, So Divine Promo Code and the SheSpot Voucher Code as further shops in the Adult category on save-up.co.uk.