So Divine in numbers
- So Divine delivers free of charge on UK orders over £30, and the site shows how much more you need to spend to reach free shipping.
- All orders arrive in plain, unbranded packaging, and the sender appears as a neutral name such as "VH2". Parcels are sent by trusted couriers or Royal Mail.
- Most new, unopened items can be returned within 30 days of delivery for a full refund, provided they are in their original packaging and in the condition you received them.
- Approved refunds are processed within 7-10 business days back to your original payment method. Shipping costs are not refunded.
- So Divine accepts PayPal, Visa, MasterCard and Klarna. With Klarna you can split the payment into 3 interest-free instalments or pay in 30 days.
- So Divine products are also sold on Look Fantastic, Feel Unique, Amazon and eBay, and in shops including Tesco, Boots and a number of independent retailers.
- Customer support is available Monday to Friday from 9am to 5pm, and the team can be reached at hello@so-divine.com.
- The So-Divine store runs on Shopify, and an order is only accepted once So-Divine has confirmed it and processed your payment.
Sources: Homepage, Discreet delivery, Returns & refunds, FAQs, Terms of service.
Questions about So Divine
What happens if someone else accepts my So Divine parcel?
Nothing gives away the contents. So Divine ships every order in plain packaging with no logos, names, imagery or stickers, and the outside does not mention So Divine or what is inside. The sender details show a neutral name such as "VH2". Parcels go by trusted couriers or Royal Mail, so a neighbour or housemate who takes it in will not know what you ordered.
How long does a So Divine refund take?
Approved refunds take 7-10 business days and go back to your original payment method. First So Divine has to receive and inspect the returned item, and it then tells you whether the refund is approved or rejected. Keep in mind that the original shipping costs are non-refundable, so a refund covers the product price only.
Who pays the return postage at So Divine?
You pay the return postage, unless the item is defective or So Divine sent you the wrong product. To start a return, contact customer service within 30 days of receiving your order and give your order number and the reason. So Divine then sends instructions. Use a tracked shipping service, because So Divine is not responsible for returns that are lost on the way.
What should I do if a So Divine item arrives faulty or damaged?
Contact So Divine immediately with your order number and photos of the problem. So Divine will arrange a replacement or a full refund at no extra cost to you. If the parcel was damaged in transit, do not refuse delivery: accept the goods and get in touch straight away, as a refused parcel may take longer to come back.
Can I cancel a So Divine order after placing it?
Only if you act quickly. So Divine asks you to contact it immediately after ordering if you want to cancel, but there is no guarantee once the warehouse team has processed the order. If the goods have already been dispatched, you will need to contact So Divine about a return instead, which follows the normal returns rules.
How does paying with Klarna work at So Divine?
Klarna lets you split your So Divine order into 3 interest-free instalments or pay in 30 days. You choose it at checkout as an alternative to PayPal, Visa or MasterCard. This means you receive your order first and pay for it later, which can help when you are spending over £30 to get free UK delivery.
When can I reach So Divine customer service?
So Divine's support hours are Monday to Friday, 9am to 5pm. You can email hello@so-divine.com or use the contact form on the website, which asks for your name, email, phone and your message. So Divine also says its team gives guidance by email on choosing and using products, not only on orders.
Where else can I buy So Divine products?
Besides its own website, which takes orders 24/7, So Divine sells through Look Fantastic, Feel Unique, Amazon and eBay. If you would rather see a product before buying, the brand is stocked in a number of independent retailers as well as Tesco and Boots. A voucher code from this page only works on so-divine.com.
Are So Divine sex toys waterproof?
Most are, but not all. So Divine says most of its toys are fully waterproof, but this is not always possible, so check the details for each product on its packaging, in the product manual or on the product page. For cleaning, So Divine recommends warm water and soap or a sex toy cleaner.
How do I replace a lost charger for a So Divine toy?
You can order a replacement charger online through the Chargers link in So Divine's FAQs. If you have any trouble, customer service can help. So Divine also advises keeping rechargeable toys partially charged when you store them, to extend battery life, and removing batteries after use from battery-powered toys.
When is a So Divine order actually accepted?
Only when So-Divine confirms acceptance, after your payment has been received and processed. Placing an order counts as an offer to buy, and So-Divine may accept or decline it. If it declines, changes or cancels an order, it will try to contact you using the email, billing address or phone number you gave.
So Divine: an independent UK shop for sex toys and sexual wellness
So Divine describes itself as an independent UK brand for sex toys and sexual wellness products, made for every body regardless of anatomy, sexuality or experience. Its website sells its own toys, lubricants and wellness products directly, from beginner-friendly vibrators to Kegel balls and dilators, and delivers them in plain packaging.
Whether you are shopping for yourself, for a partner or as a gift, a voucher code from this page makes your order on so-divine.com cheaper. Below you will find what the shop sells, how delivery and returns work, and where the savings come from.
The So Divine range from vibrators to menopause care
The shop is split into sex toys and sexual wellness. Toys come in all shapes and sizes, made from body-safe materials, and So Divine says they are rigorously tested. A beginner filter in the range helps first-time buyers narrow the choice, and product manuals are available on the product pages.
- Sex toys: vibrators, massage wands, suction toys, rabbit vibrators and dildos
- Anal toys, men's sex toys, cock rings and love eggs
- Couples sex toys, bondage items and sex toy kits
- Sexual wellness: lubricants, Kegel balls, massage products and supplements
- Menopause-friendly products and silicone dilator sets
- Replacement chargers for rechargeable toys
Discreet delivery and the rules for returns
Privacy is at the centre of how So Divine ships. Parcels carry no logo, no product imagery and no reference to a sexual wellness brand, and the sender is shown under a neutral name. Delivery is free on UK orders over £30, sent by couriers or Royal Mail.
Returns are stricter than in many other kinds of shops. New, unopened items in their original packaging can go back within 30 days, but toys and lubricants cannot be returned once opened for hygiene reasons, unless they are faulty. You arrange a return through customer service and pay for tracked postage yourself, except for defective or incorrect items.
Saving money at So Divine
The simplest saving is the newsletter: signing up with your email on the So Divine homepage gives you a discount on your first order. The menu also has a Sale section and a Best Sellers page, and the shop runs seasonal promotions on selected toys. A code from this page goes into the discount field in your basket; check the reduction before paying, and remember that reaching £30 also removes the delivery charge.
If you want to compare offers, you will find more shops in the Adult category with voucher codes on save-up.co.uk, for example MonsterPub Voucher Codes, favibes Discount Codes, Tantaly Promo Code and SheSpot Voucher Code.
- Newsletter sign-up: discount on your first order
- Free UK delivery above £30
- Sale section and seasonal deals on selected toys
- Klarna: 3 interest-free instalments or pay in 30 days
A brand found in Tesco and Boots
What sets So Divine apart is that its adult toys are not only sold online. As part of its aim to break taboos around sex, the brand is stocked in mainstream outlets such as Tesco and Boots and in independent retailers, and it is also listed on Look Fantastic, Feel Unique, Amazon and eBay. Its own website adds an Advice Hub with educational articles on sexual wellbeing, and its team of sexperts gives guidance by email from Monday to Friday, 9am to 5pm, at hello@so-divine.com.