VOCLA in numbers
- VOCLA has been an authorised brand stockist since 2012 and lists more than 1200 menswear styles from niche brands around the globe.
- UK delivery is free on orders over £45, and VOCLA offers tracked delivery worldwide in plain, unbranded packaging.
- VOCLA accepts UK returns within 30 days and international returns within 60 days of delivery; you do not have to give a reason or request authorisation.
- Refunds are made within 7 business days of the goods arriving back at VOCLA and may take up to 10 business days to appear in your account, depending on your card provider.
- Orders to Europe leave the United Kingdom with Royal Mail; orders placed before 4pm CET on business days are dispatched the same day, with delivery estimated at 4–8 business days after dispatch.
- For European deliveries, product prices are shown excluding UK VAT, discounted to remove 20% UK VAT; import charges are collected in the destination country.
- VOCLA Limited has its registered office at Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, and company registration number 07910951 in England and Wales.
- Live chat with a person is available Monday to Friday from 9am to 6pm GMT, and emails to contact@vocla.com are answered within 1 working day.
Sources: About VOCLA, Returns, Delivery & shipping, Legal notice, Contact, Terms of service.
Questions about VOCLA
How much does UK delivery cost at VOCLA?
UK delivery at VOCLA is free on orders over £45. The about page lists free UK delivery alongside tracked delivery worldwide and discreet packaging. VOCLA's pages do not state the UK delivery charge for orders below £45, so check the amount shown at checkout before you pay, especially if your basket sits just under the threshold.
How long do I have to return an order to VOCLA?
You have 30 days for UK returns and 60 days for international returns at VOCLA, counted from delivery. You do not need to explain why you are returning an item and you do not have to request authorisation first, although you can let VOCLA know if you prefer. The international period is in addition to any statutory rights.
Who pays for returning items to VOCLA?
You pay the return postage at VOCLA and you may choose any courier; VOCLA notes that the local postal service is usually the most cost-effective. Original shipping charges, return postage and import taxes or customs duties are not refunded. Keep proof of posting until your return has been processed, and include your packing slip or a note with your name and order number.
Where do I send a VOCLA return?
VOCLA returns go to VOCLA Limited (Returns), Unit 2, Tilson Road, Roundthorn Industrial Estate, Manchester, M23 9GF. If you send from abroad, mark the parcel as "RETURNED GOODS RELIEF" with "NO COMMERCIAL VALUE" on the customs documents, using the customs codes and country of origin from the form on the parcel you received, so it does not go through full customs clearance.
What condition must items be in for a VOCLA return?
Items returned to VOCLA must be unused and unworn, in the condition in which they were supplied and free from marks, damage, fragrance, deodorant or smoke. All original manufacturer, barcode and authenticity tags must be attached and the original packaging included in suitable condition. VOCLA inspects every return before refunding, and items without their original tags may be refused.
How do exchanges work at VOCLA?
VOCLA handles exchanges by asking you to place a new order online for the size, colour or product you want and to return the unwanted item separately. According to VOCLA, this is faster than processing an exchange and lets the replacement be dispatched immediately. The returned item is then refunded under the normal returns policy once it arrives and passes inspection.
How does VOCLA ship orders to European countries?
VOCLA ships to Europe with tracked Delivered Duty Unpaid service via Royal Mail, so import taxes and duties are collected in your country, not at checkout. Listed costs range from €7 for Andorra and Ukraine to €15 for Iceland. Parcels over 5kg (2kg for Belgium, Greece, Lithuania and Slovenia) may be split at no extra cost, and parcels count as lost only after 20 working days.
How can I contact VOCLA customer service?
You can reach VOCLA by live chat, contact form or email. The chat icon at the bottom right of the site connects you to a person Monday to Friday, 9am to 6pm GMT. Messages through the form and emails to contact@vocla.com are answered within 1 working day. The contact page also links to delivery, returns, discount code and price match pages.
Are the products sold by VOCLA authentic?
Yes, VOCLA guarantees that every product on its website is authorised by the brand owner. The about page describes VOCLA as an official stockist that sources all products directly from the brands. VOCLA Limited's trademarks, including VOCLA and VA Club, are registered with the UK Intellectual Property Office under classifications 25, 35 and 42.
Which brands can I buy at VOCLA?
VOCLA names 2eros, aussieBum, Barcode Berlin, Breedwell, CellBlock 13, Code22, Locker Gear, Modus Vivendi, PUMP, RounderBum, Sukrew, Supawear, Timoteo and ToF Paris among its brands. These range from new-to-market and niche labels to well-known names, and several are LGBTQ+ supportive. VOCLA itself describes the business as proudly LGBTQ+ owned.
VOCLA: men's underwear, swimwear and partywear from an authorised stockist
VOCLA is an online fashion store run by VOCLA Limited from Manchester, selling men's underwear, swimwear, clubwear, holiday clothes and fetish-inspired gear. It has been an authorised brand stockist since 2012 and lists more than 1200 styles from niche brands around the globe, several of them LGBTQ+ supportive. Whether you want a statement brief, a swim thong for the beach or an outfit for a circuit party, a voucher code from this page makes your VOCLA order cheaper.
A catalogue built on niche menswear brands
VOCLA groups its styles into themes, whether you are dressing for a holiday, a dance event or a date. Underwear is sorted in the menu by cut, from briefs, bikini briefs and backless briefs to boxers and trunks, jockstraps, thongs, strings and singlets, and by purpose, from padded, enhancing and large-pouch designs to breathable, see-through and classic essentials. New collections such as MODUS VIVENDI Ribbed Cotton, SUKREW Majestic and CellBlock 13 Street Division appear on the homepage.
- Brands: 2eros, aussieBum, BARCODE Berlin, BLAK Apparel, Breedwell, CellBlock 13, CODE 22, Locker Gear, MODUS VIVENDI, PUMP!, RounderBum, SUKREW, Supawear, Timoteo, TOF Paris
- Swimwear: swimming thongs, bikinis, smart shorts and trunks
- Clubwear and party outfits for nights out, circuit parties and Pride festivals
- Fetish-inspired gear for nights out, kink spaces or private play
- Resort and holiday clothes, gym gear and activewear
Discreet, tracked delivery and human customer service
UK orders ship free once your basket passes £45, and every parcel travels tracked in plain, unbranded packaging. Orders leave the United Kingdom with Royal Mail; on the European service, orders placed before 4pm CET on business days are dispatched the same day, and tracking arrives by email and in your customer account. VOCLA stresses that its customer service comes from people rather than bots: the chat reaches a person Monday to Friday from 9am to 6pm GMT, and emails are answered within one working day.
Returns with time to decide
You can send items back within 30 days in the UK and within 60 days from abroad, without giving a reason. Return postage is your cost, and the items must come back unworn with all original tags and packaging, so leave the tags on until you are sure. Instead of a classic exchange, VOCLA suggests ordering the new size straight away and returning the first item, which gets the replacement on its way immediately. Refunds follow within seven business days of the parcel arriving in Manchester.
Ways to save at VOCLA
Besides the codes on this page, VOCLA advertises a discount on your first order and runs a price match guarantee, both linked from its own pages. Reduced items carry a percentage-off marker in the collections, but codes often exclude items that are already reduced, so compare both before checking out. Planning one larger order rather than several small ones also takes you past the free UK delivery threshold. If you are browsing further Fashion shops with voucher codes on save-up.co.uk, see Da Luna London Voucher Codes, Saltrock Discount Codes, Raw Denim Promo Code and Ma Lin Voucher Code.
VA Club subscription and a guarantee of authenticity
One feature only VOCLA has is the VA Club, its underwear subscription service, which runs under separate terms on the VA Club subscription page. The VA Club name and logo are among the trademarks VOCLA Limited has registered with the UK Intellectual Property Office. VOCLA also guarantees that every product it sells is authorised by the brand owner and says it sources all products directly from the brands, rejecting counterfeits and fast fashion in favour of limited production runs and original designs.