Brian Oak London in numbers
- Brian Oak London sells premium men's shirts, chinos and menswear; its homepage also features belts and ties, and the bestsellers include the Navy Twill Formal Shirt with Union Jack Contrast Trim.
- UK Standard Delivery takes 3-5 working days and costs £3.95, or is free for orders above £40. Priority Delivery via Royal Mail takes 2 working days for £4.95.
- Next Day Delivery via Royal Mail costs £7.95 and arrives by the next working day if you order by 12 noon. Orders placed by 1:00 PM on a business day are dispatched the same day.
- Ordering trousers adds one extra business day to processing time, and deliveries do not take place on Sundays, Bank Holidays or National Holidays.
- You can return items for an exchange or a full refund within 90 days of receiving your order; undergarments and socks are excluded for hygiene reasons unless faulty or incorrect.
- Returned items may take up to 5-7 days to reach Brian Oak and be processed; once approved, the refund is expected within 14 working days.
- Customer service lines are open Monday to Friday, 10:00 am to 06:00 pm, with 24/7 help on Messenger and WhatsApp at +44 7950 328498.
Sources: Homepage, Shipping policy, Returns & refund policy, Terms and conditions.
Questions about Brian Oak London
What UK delivery options does Brian Oak London offer?
Brian Oak London offers three UK options. Standard Delivery arrives within 3-5 working days for £3.95 and is free for orders above £40. Priority Delivery via Royal Mail takes 2 working days for £4.95. Next Day Delivery via Royal Mail costs £7.95 and arrives by the next working day if you order by 12 noon. All orders are shipped with tracked services, and actual costs are calculated at checkout.
When does Brian Oak London dispatch orders?
Brian Oak London dispatches orders placed by 1:00 PM on a business day the same day. Orders placed after that time, at the weekend or on holidays are shipped on the next working day. You receive a confirmation email after ordering and a tracking number once the parcel is shipped.
Why does my Brian Oak London order with trousers take longer?
Ordering trousers adds one extra business day to the processing time of your Brian Oak London order. Plan for this if you need chinos or formal trousers by a certain date, especially combined with the Next Day option, which also depends on ordering by 12 noon.
What condition must Brian Oak London returns be in?
Items returned to Brian Oak London must be unused, in their original condition and sent back with all original tags and packaging. If you cannot use the original packing, package the item as well as you can. Undergarments and socks cannot be returned or refunded for hygiene reasons unless they are faulty or incorrect.
How do I start a return with Brian Oak London?
Complete the return form included with your Brian Oak London order, or download a new one from the returns page. Pack the item securely and send it with the completed form. Brian Oak advises using tracked delivery and keeping the courier's receipt until the return is confirmed, ideally with a photo as backup.
What happens if Brian Oak London sends a faulty or wrong item?
Contact Brian Oak London and return the item within 90 days of receipt. For faulty or incorrect products, Brian Oak issues a full refund for the item, refunds the original delivery charges and pays the return shipping cost. Contact for such cases is info@brianoak.com.
How are multi-buy items refunded at Brian Oak London?
Brian Oak London refunds a returned multi-buy or promotional item at the discounted price paid for that individual item, not the original full price. If you exchange such an item for a product outside the same promotion, you pay the difference between the discounted price and the full price of the replacement.
Who can order from Brian Oak London?
Brian Oak London accepts orders from customers who are legally able to make agreements, at least 18 years old, residing in the UK or Europe and accessing the website from that country. An order is an offer to buy; Brian Oak confirms acceptance by phone call or order confirmation email.
Are Brian Oak London sizes exact?
Not entirely: Brian Oak London states that its trousers, chinos, shorts and denim may vary in size by up to 0.5 inch/1 inch compared with its size guide. Product colours are a close representation, so slight variations in the actual products may occur.
How can I change a Brian Oak London order after placing it?
Email Brian Oak London at info@brianoak.com or message on WhatsApp at +44 7950 328498 to update or adjust your order. Phone lines are open Monday to Friday, 10:00 am to 06:00 pm, while Messenger and WhatsApp support is available 24/7.
Brian Oak London: formal shirts with contrast trim and men's essentials
Brian Oak London is a London menswear label selling premium men's shirts, chinos and menswear online. It suits men who want a formal shirt with a little more character, such as a twill shirt with a Union Jack or paisley trim, alongside belts, ties and everyday basics.
Orders are shipped from the UK with tracked services, and a voucher code from save-up.co.uk makes your next shirt or pair of chinos cheaper.
The range from dress shirts to accessories
The homepage concentrates on shirts, with belts and ties promoted alongside them. Brian Oak's returns page describes the wider range as dress shirts, bottoms, t-shirts, men's accessories and undergarments. The bestseller list shows the label's signature look: formal shirts in twill, cotton or satin with contrasting collars, cuffs or trims.
- Navy Twill Formal Shirt with Union Jack Contrast Trim
- Powder Blue Formal Shirt with White Collar & Cuffs
- Black Cotton Twill Formal Shirt with Red Paisley Trim
- White Cotton Twill Formal Shirt with Black Contrast Trim
- Navy Satin Formal Shirt with Striped Contrast Trim
- Chinos, trousers, belts and ties
Delivery and a 90-day return window
Within the UK you choose between Standard Delivery in 3-5 working days, Priority Delivery via Royal Mail in 2 working days and Next Day Delivery via Royal Mail when you order by 12 noon. Orders placed by 1:00 PM on a business day leave the same day, although trousers add one business day to processing. Shipping charges to other locations vary and are calculated at checkout.
The homepage advertises a 90-Day Satisfaction Promise: you can exchange or return unused items with their tags within 90 days of receipt. Brian Oak itself recommends an exchange over a refund. Refunds go back to your original payment method, with a target of 14 business days.
How to save at Brian Oak London
The simplest saving is the free standard delivery threshold of £40, which a single shirt or a shirt with a tie can reach. A code from this page is entered at checkout; check its conditions, because promotional and multi-buy purchases follow their own refund rule: a returned item is refunded at the discounted price paid. Ordering also adds you to Brian Oak's promotional email list, which you can leave at any time.
If you are comparing menswear, save-up.co.uk lists further Fashion shops with voucher codes, such as Aligne Voucher Codes, Savile Row Company Discount Codes, WTTB Promo Code and Suit Direct Voucher Code.
Fit and sizing notes before you order
Brian Oak is open about sizing: trousers, chinos, shorts and denim may differ from the size guide by up to 0.5 inch/1 inch, and colours on screen are a close representation. Undergarments and socks cannot be returned for hygiene reasons unless faulty or incorrect, so choose those sizes carefully. For questions before buying, the team answers by email or WhatsApp, with 24/7 help on Messenger and WhatsApp.