T.LUXY in numbers
- T.LUXY began in 2005 as a family business in the fashion wholesale market and launched its e-commerce site in 2020.
- T.LUXY states a portfolio of over 100 brands and more than 100,000 items sold every year, with discounts of up to 75% off the retail price.
- The United Kingdom is listed among the non-EU destinations: DHL Express takes 1–3 business days after dispatch and costs €19.00, free on orders of €300.00 and up. The shipping page states that duties and import taxes are included in the price for this group.
- Orders are dispatched within 1–2 business days (Monday to Friday) after order completion with DHL or UPS, and T.LUXY does not deliver to P.O. Boxes.
- You can return items within 14 days of receipt. Returns are free from Italy and the EU; outside the EU the return cost is €20 to €40 depending on the country and is deducted from the refund, unless the item is faulty or incorrect.
- Accepted payment methods are credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, Scalapay and Klarna; with Scalapay you pay in three instalments.
- The website is operated by Trade Lux Italia S.r.l., Via A. Manzoni 112/b, 80123 Naples, Italy, VAT no. IT06700101212.
- The homepage states that T.LUXY has been trusted since 2005 and counts 50,000+ clients.
Sources: About us, Shipping, Return policies, Prices and payments, Terms & Conditions, Homepage, Contact.
Questions about T.LUXY
How long does T.LUXY take to refund a return?
Refunds are processed once T.LUXY has checked and accepted the returned items, usually within 3–5 business days from the delivery date, and up to 10 days during promotion periods. For credit card payments the amount is available in roughly 10 days and appears on your next billing statement; PayPal payments are refunded to the original account. Shipping fees of the order are non-refundable where applicable.
What condition must items be in to return them to T.LUXY?
Items must not have been worn, washed or altered and must show no signs of use; shoe soles must be in perfect condition. All original labels and security tags must still be attached, and dust bags, hangers, garment covers and original boxes must be included. Shoe boxes must not be damaged or used as the outer parcel. Items in a non-sellable condition are not refunded and may be sent back to you.
How do I start a return at T.LUXY?
You start a return through the returns area in your T.LUXY account: select the order and the products and give the reason. Customer Service approves the request and e-mails you instructions to arrange the return. Only one return request per order is allowed, and you should use the return label provided, because T.LUXY is not responsible for parcels sent with other labels.
What happens if T.LUXY accepts an unauthorised return?
T.LUXY deducts a 10% administrative or re-stocking fee from the refund if it accepts an unauthorised return. Returns that are unauthorised or not sent in line with the Return Policy can also be refused, in which case the goods go back to the shipping address of the original order. Following the returns-area procedure avoids both outcomes.
Are T.LUXY products authentic?
Yes, the terms state that all products are 100% authentic and that T.LUXY guarantees the authenticity of every product sold on the website. According to the about page, the buying team purchases every week and only from authorised resellers, and T.LUXY also works with fashion marketplaces such as Lyst, Yoox, Italist, Miinto and Secret Sales.
When is my T.LUXY order contract concluded?
The contract is concluded when T.LUXY sends the Dispatch Confirmation e-mail; the earlier e-mail only acknowledges receipt of your order. Items not included in the dispatch confirmation are not part of the contract and are refunded without undue delay if already paid. If an ordered product is no longer available, T.LUXY informs you and refunds you within 30 days.
What guarantee do I get on a T.LUXY purchase?
All products are covered by the legal guarantee of conformity under the Italian Consumer Code. T.LUXY is liable for any lack of conformity that becomes apparent within 2 years of delivery, and claims can be brought within 26 months of delivery. You are entitled to free repair or replacement, or otherwise a price reduction or termination of the contract.
How can I contact T.LUXY customer care?
You can write to customercare@tluxy.it or call +39 081 7148338. The contact page says the team is available 24 hours a day, seven days a week, and helps with size and fit advice, product information, placing and tracking orders, delivery questions and returns.
Does T.LUXY show the previous price on reduced items?
Yes. Whenever T.LUXY announces a price reduction, it also shows the lowest price applied in the previous 30 days. Prices are shown in the currency of your market, and shipping costs are always displayed before you confirm your order, so you can check the full amount before paying.
What should I watch out for with a T.LUXY delivery?
Give a safe and secure shipping address, because T.LUXY is not responsible for stolen or missing parcels once delivered to it, and orders cannot be redirected after dispatch. If you refuse a delivery, shipping and return costs are not refunded. Check the parcel on arrival and, if it looks tampered with, sign with reservation or refuse it and contact T.LUXY.
T.LUXY: designer fashion from a Naples boutique at outlet prices
T.LUXY is an online luxury boutique run by Trade Lux Italia S.r.l. in Naples. It sells clothing, shoes and accessories for men and women from high-end designers, from new collections to stock from high-fashion boutiques, at outlet prices. If you are looking for a designer bag, boots or a trench coat and are willing to order from Italy, the shop ships worldwide, including to the UK.
With a voucher code from save-up.co.uk you can make a T.LUXY order cheaper, as long as the conditions of the code match the items in your basket.
Designer edits for bags, boots and coats
The T.LUXY range is organised in seasonal edits rather than long category trees. The homepage features curated selections and names brands such as Saint Laurent, Jacquemus and TOTEME, with many bags shown alongside their original price. According to the about page, the portfolio covers over 100 brands, and the buying team purchases every week from authorised resellers. The best sellers carry a warning worth taking seriously: many are one-offs or down to the last sizes.
- The Designer Edit: a selection across designer labels
- The Boot Season: footwear for the autumn wardrobe
- The Trench Edit: coats for the season ahead
- Bags Obsession: vanity, shoulder and clutch bags from Saint Laurent, Jacquemus and TOTEME
- Best Sellers: the pieces clients choose most
From fashion wholesaler to online boutique
T.LUXY started in 2005 as a family business in the fashion wholesale market and only opened its e-commerce site in 2020. That background explains the outlet pricing: thanks to networks with Italian and international resellers, the shop sells more than 100,000 items every year and also supplies fashion marketplaces such as Lyst, Yoox, Italist, Miinto, Secret Sales and The Bradery. The terms guarantee that every product is 100% authentic, and the legal guarantee of conformity covers defects that appear within 2 years of delivery.
Delivery, returns and payment for UK buyers
The UK falls into the non-EU shipping group. DHL Express delivers within 1–3 business days after dispatch for €19.00, and the fee disappears from €300.00. Orders leave within 1–2 business days, Monday to Friday, and P.O. Boxes are not served. Returns are possible within 14 days of receipt through the returns area of your account, with one request per order; from outside the EU, a return fee of €20 to €40 is deducted from the refund. Customer care is available around the clock by e-mail and phone.
- Cards, PayPal, Shop Pay, Apple Pay and Google Pay
- Klarna and Scalapay, the latter in three instalments
- Tracking number by e-mail once the parcel leaves the warehouse
How to save at T.LUXY
Since many items are already reduced, compare a voucher code with the sale price: fashion codes often exclude discounted pieces. T.LUXY shows the lowest price of the previous 30 days whenever it announces a reduction, which helps you judge a deal. Aim for €300.00 in one order to get free DHL Express delivery to the UK, and keep the return fee in mind before ordering several sizes. If you are browsing other labels, you will also find Teva Voucher Codes, Foot Locker Discount Codes, Hawkers Promo Code and Needs No Label Voucher Code among the further Fashion shops with voucher codes on save-up.co.uk.