Nature's Best in numbers
- Nature's Best has been serving customers directly since 1981 and describes itself as one of the UK's first direct-to-consumer supplement brands.
- UK 2nd class delivery is free on orders over £20 and costs £2.50 below that; it usually takes 3-4 working days, but up to 10 working days at busy times.
- Orders received Monday to Friday are dispatched within 24 hours; orders received at weekends or on bank holidays are dispatched on the next working day.
- The bulk discount is £10 off orders of £100 to £199.99 and £30 off orders of £200 and over. It applies to Nature's Best products only, not to subscription products.
- Returns can be reported within 30 working days (6 weeks) of delivery; Nature's Best then refunds, credits your account for your next phone order, or replaces the item.
- The website is operated by Lamberts Healthcare Limited, whose registered office is at Century Place, Tunbridge Wells, Kent TN2 3BE, United Kingdom.
- The call centre in Kent handles thousands of orders every day, and the homepage invites you to join over 100,000+ customers.
Sources: Homepage, Delivery Information, Returns and Refunds, Terms & Conditions, Contact, Menopause Support Bundle, About Us.
Questions about Nature's Best
How much does international delivery cost at Nature's Best?
International delivery is charged by order value. For Europe outside the EU it costs £5 under £50, £10 over £50, £15 over £100 and £30 over £200. For the rest of the world the same bands cost £10, £20, £35 and £75. For the United States they cost £15, £25, £50 and £100. Higher bands up to orders over £2000 are listed on the delivery page.
Does Nature's Best deliver to Ireland and the EU?
Not at the moment. The delivery page says Nature's Best currently has to suspend shipments to the EU and Eire. It is still able to ship to Europe outside the EU countries, to the United States and to the rest of the world, each with its own rates graded by order value.
How fast is 1st class delivery at Nature's Best?
1st class delivery usually takes 1-2 working days, but it may take up to 5 working days during busy times. It is charged separately from the free 2nd class option, so check the delivery charge shown at checkout before you pay. 2nd class takes 3-4 working days and up to 10 at busy times.
When does Nature's Best dispatch my order?
Orders received Monday to Friday are dispatched within 24 hours of receipt. Orders that come in at weekends or on bank holidays are dispatched on the next working day. Product pages also show stock status; the Menopause Support Bundle, for example, is marked as in stock and dispatched in 1-2 days.
Can I change or cancel a Nature's Best order?
Yes, as long as it has not been despatched. Call 01892 552118 as soon as possible so changes can be made before despatch. Once an order has been despatched it cannot be cancelled and has to be returned within 4 weeks; a refund is arranged once the goods are received back.
What should I do if my Nature's Best order has not arrived?
Contact customer service if your order has not arrived within 5 working days for 1st class or 10 working days for 2nd class. You can call the Customer Service Team on 01892 552030 or email ordering@naturesbest.co.uk, and the team will look into where your parcel is.
How do I return a product to Nature's Best?
Let Nature's Best know within 30 working days (6 weeks) of delivery and send the item to Returns Department, Natures Best, Century Place, Tunbridge Wells, Kent, TN2 3BE. For the money back guarantee call 01892 552030 in the UK or +44 1892 55 20 30 from overseas. You receive a refund, account credit or a replacement.
Does Nature's Best offer free nutrition advice?
Yes. UK-based nutrition advisors give confidential free advice on 01892 352927 or +44 (0)1892 352927 from overseas, Monday to Friday from 9:00am to 5:00pm, with an answer machine out of hours. You can also send a nutritional query to the advisors through the online query form.
When can I reach the Nature's Best order line?
The order line on 01892 552030 is open Monday to Friday from 8:00am to 6:00pm and on Saturday from 8:30am to 4:00pm; it is closed on Sunday. Order queries go to ordering@naturesbest.co.uk, general enquiries to info@naturesbest.co.uk. For live chat, accept cookies and click the chat icon in the bottom left.
Can I collect points at Nature's Best?
Yes. Product pages show points you can earn; the Menopause Support Bundle, for example, earns 28 points, and you log in or sign up to collect them. The shop menu also has a Health Rewards section. The page does not state the value of the points, so check your account before relying on them.
How does Nature's Best handle complaints?
Nature's Best aims to respond to complaints within 5 working days. Send a formal written complaint to Nature's Best, Century Place, Tunbridge Wells, Kent TN2 3BE, or email info@naturesbest.co.uk. If the item is needed back for investigation, your customer service contact will explain the next steps.
Where are Nature's Best supplements made?
In the UK. The homepage states the products are made, tested and packed in the UK, and the About Us page says they are manufactured to the highest GMP standards in the UK with independent testing every time. The company describes itself as proudly based in Tunbridge Wells.
Nature's Best: UK-made supplements sold direct from Tunbridge Wells
Nature's Best is a supplement brand from Tunbridge Wells in Kent that has sold directly to its customers since 1981 and calls itself one of the UK's first direct-to-consumer supplement brands. Its website is run by Lamberts Healthcare Limited, and everything on it is made, tested and packed in the UK to GMP standards. The shop suits you if you want vitamins, minerals and targeted formulas without going through a pharmacy, and if you like to ask a nutrition advisor before you buy.
The range runs from multivitamins and fish oil to gummies, collagen and nutrition for dogs and cats. A voucher code from save-up.co.uk makes your order cheaper, provided you check how it sits with the shop's own bulk discount.
A supplement range sorted by product and by health area
You can browse Nature's Best in two ways: by type of product or by the part of your health you want to support. The menu also has sections for men, women, and kids and teens, a Specialist area and an A to Z list, which helps when you already know the nutrient you are looking for, such as vitamin A and beta carotene.
- Products: multivitamins, vitamins, minerals, fish oil and omega 3, glucosamine, turmeric, collagen, CoQ10, live bacteria, gummies, wholefoods
- Health areas: gut and digestion, energy, menopause, bones, joints and muscles, brain and cognition
- Further areas: hair, skin and nails, sleep and relaxation, nerves, eyes, heart and circulation, immunity
- Life stages: women's, men's and children's health, healthy ageing
- Pets: dog and cat nutrition
Free nutrition advice and a call centre in Kent
What sets Nature's Best apart is the personal contact. UK-based nutrition advisors give free, confidential advice by phone on weekdays from 9:00am to 5:00pm, and you can send a written query through an online form. The order line is open six days a week, including Saturday mornings, and there is a live chat once you accept cookies. According to the contact page, the call centre in Kent handles thousands of orders every day and turns them around within 24 hours of receipt.
Payment works by credit or debit card, Apple Pay, Android Pay or PayPal. Returns can be reported within 30 working days, and the shop then refunds, credits your account or replaces the item.
How to save at Nature's Best
The shop has its own saving routes. This Months Offers and Clearance collect reduced lines, Subscribe & Save covers repeat deliveries, and the bundles combine products at a lower price than buying them singly. Larger baskets get a bulk discount of £10 from £100 and £30 from £200, but only on Nature's Best products, not subscriptions, and not together with affiliate discounts. For a big order, compare the bulk discount with your code and use whichever saves more. Product pages also show points you can collect with a customer account, listed under Health Rewards in the menu.
UK 2nd class delivery is free from £20, so a small top-up can be worth more than the £2.50 charge. If you shop the same category elsewhere, save-up.co.uk also lists iHerb Voucher Codes, Fitimins Discount Codes, Sinocare Promo Code and NeuroScent Voucher Code among further Health & Beauty shops.
Bundles built around life stages
One feature specific to Nature's Best is its set of bundles for particular phases of life and health goals. The Menopause Support Bundle pairs Menosense tablets, made with the patented Lifenol hop extract, soya isoflavones and sage extract, with 99.5% pure micronised creatine monohydrate powder. It comes as 250g of powder and 60 tablets, lasts about two months, and is listed at £28.95 instead of £35.90. Other bundles on the homepage target healthy ageing for women and men over 50, sleep and relaxation, immunity, heart health, bone health and brain health.
- Healthy Ageing Woman 50+ and Man 50+ Bundles
- Menopause Support Bundle
- Sleep & Relaxation Bundle
- Immunity, Heart Health, Bone Health and Brain Health Bundles