Sinocare in numbers
- Sinocare was founded in 2002 in Changsha, China, with the aim of giving every Chinese diabetic a blood glucose meter. In 2016 it acquired Nipro Diagnostic Inc. (now Trividia Health Inc.) and PTS Diagnostics Inc.
- Sinocare names 9 major global R&D and manufacturing sites and states that it serves over 25 million users with a business footprint in 135 countries and regions; it says it ranks No.1 in China and No.4 worldwide in blood glucose monitoring.
- Sinocare received its medical device registration certificate and production approval in 2004, and passed ISO 13485 of EU TUV and received the CE certificate in 2007.
- The Safe AQ Air Bluetooth Blood Sugar Monitor starts at €17,99, and the ARM-30E+ upper arm blood pressure monitor, with dual user mode and 99 memories each, costs €22,99.
- Packs of 50 glucose test strips start at €13,99 without lancets and €16,99 with free lancets; 200 strips with free lancets start at €37,99 instead of the regular €43,99.
- Shipping is currently free for all orders to most countries. Delivery to the UK and Spain usually takes 3-5 business days, or 7-15 business days if the product is out of stock in overseas warehouses.
- If you are not fully satisfied, you can return a product in its original packaging for a refund within thirty (30) days of the date of purchase.
- Customer service works Monday to Friday from 9:00 AM to 5:30 PM UTC +8 and promises a reply by the next business day at the latest.
Sources: About Sinocare, Homepage, Shipping Policy, Terms of service, Contact Us, Impressum, Measurement Unit & Quantity Help.
Questions about Sinocare
Which company runs the Sinocare online shop?
The imprint of en.sinocare.com names Sannuo Hong Kong Limited, Connaught Road Central 12/F, Santai Building, Hong Kong, China, with the phone number +86-0731-88918123 and the email marketing@sinocare.com. The Sinocare brand itself was founded in 2002 in Changsha, China, and describes itself as a high-tech company using biosensing technology for rapid diagnostic test products for chronic diseases.
How long does Sinocare take to deliver to the UK?
In most cases a Sinocare order reaches the UK in 3-5 business days. If the product is out of stock in the overseas warehouses, delivery takes 7-15 business days instead. Once an item has shipped you receive a shipment notification email, and you can follow the package with the tracking number on 17track.net, which the shipping policy links.
Which countries does Sinocare ship to?
Sinocare normally ships to the United Kingdom, Spain, France, Italy, Germany, the Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, the Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Switzerland and Norway. Outside the UK and Spain, delivery usually takes around 7-15 business days.
What does Sinocare sell in its online shop?
Sinocare sells blood glucose meters and kits, glucose test strips with or without lancets, uric acid monitors with strips and lancets, upper arm and automatic arm blood pressure monitors, and accessories such as insulin pen needles. Its portfolio also includes continuous glucose monitoring under the iCan CGM name, dual-function and three-in-one monitoring systems.
How do I return a product to Sinocare?
You return a Sinocare product in its original packaging within thirty (30) days of the date of purchase to receive a refund. For questions about orders, Sinocare asks you to write to help@sinocare.com and to attach the order number and the store name. The sources do not say who pays the return postage.
How can I pay at Sinocare?
Sinocare's terms ask for a credit or debit card when you buy through the website, and the card is charged for the products, taxes, shipping and handling fees shown at purchase. At Sinocare's discretion you may also pay through PayPal, in which case PayPal's own terms and refund policies may apply to that part of the purchase.
Which measurement unit should I choose for a Sinocare meter in the UK?
For the United Kingdom, Sinocare's Measurement Unit & Quantity Help page lists mmol/L as the preferred unit and cites the NHS. The page explains that meters come in mmol/L or mg/dl, that Spain, for example, uses mg/dl, and that you should also ask your doctor about testing frequency before deciding between 50, 100 or more test strips.
How do I contact Sinocare customer service?
Write to help@sinocare.com for customer and order questions; orders from other Sinocare stores such as Amazon go to support@sinocare.com. The team works Monday to Friday from 9:00 AM to 5:30 PM UTC +8 and replies by the next business day at the latest. If no answer arrives, check your spam folder or contact Sinocare via its Discord community.
What happens if Sinocare sends me the wrong product?
Contact Sinocare customer service at help@sinocare.com if you received a different product from the one you ordered. The shipping policy names this address for wrong deliveries, and the contact page asks you to attach your order number and the store name to after-sales emails so the team can check the order.
Can I change my Sinocare delivery address after dispatch?
No. Sinocare's shipping policy states that the shipment cannot be changed once the product is en route. Check your address before you complete the order. If you ordered several items, they may arrive separately, because different shipping options can be used depending on the product, and each shipped item triggers its own notification email.
How old do I have to be to buy from Sinocare?
You must be at least eighteen (18) years of age and legally able to enter into contracts to use en.sinocare.com. If you buy on behalf of a business, you confirm that you are authorised to act for it. By using the website you also accept Sinocare's privacy policy and its use of cookies.
Sinocare: blood glucose, uric acid and blood pressure monitoring for home use
Sinocare is a manufacturer from Changsha, China, that sells its own diagnostic devices directly through en.sinocare.com. The shop is aimed at people living with diabetes and other chronic diseases who test at home: it offers blood glucose meters, test strips and lancets, uric acid monitors and blood pressure monitors, alongside continuous glucose monitoring under the iCan CGM name.
Because you buy straight from the manufacturer, prices are shown in euros and many products carry a sale price below the regular price. With a voucher code from save-up.co.uk your order becomes cheaper still.
The Sinocare range from meters to pen needles
The shop is organised by what you measure. Glucose meters come as complete kits or as strips only, so after the first purchase you can reorder consumables alone. Test strips are sold in packs of 50 or 200, with or without lancets. Uric acid and blood pressure monitoring have their own sections, and the Safe AQ UG model measures blood glucose and uric acid with one device.
- Blood Glucose: kits, glucose strips without lancets, glucose strips and lancets
- Uric Acid Monitor: devices plus uric acid strips and lancets
- Blood Pressure Monitor: upper arm and automatic arm models such as the ARM-30E+
- Accessories: insulin pen needles
- Browsing aids: Best Seller and New Arrival
A manufacturer with its own history and certificates
Sinocare was founded in 2002 with the aim of giving every Chinese diabetic a blood glucose meter. It received its medical device registration in 2004 and the CE certificate after passing ISO 13485 of EU TUV in 2007. In 2016 it bought Nipro Diagnostic Inc., now Trividia Health Inc., and PTS Diagnostics Inc. Today the company names 9 major R&D and manufacturing sites, over 25 million users and a presence in 135 countries and regions, and it states that it ranks No.4 worldwide in blood glucose monitoring.
Help with choosing the right unit and quantity
One page sets Sinocare apart for first-time buyers: the Measurement Unit & Quantity Help. Blood glucose meters display either mmol/L or mg/dl, and each country tends to use one of them. The page lists countries one by one with the preferred unit and a quote from the local health authority; for the United Kingdom it names mmol/L and the NHS. It also explains how testing frequency for type 1 and type 2 diabetes affects how many strips you need, referring to bodies such as NICE. A First User Guide, FAQs and Healthy Tips articles complete the support section.
Delivery, payment and service for UK customers
Shipping is currently free on all orders to most countries, and the UK is the first country on the delivery list. Orders usually arrive within 3-5 business days, or 7-15 business days when an item is out of stock in the overseas warehouses. You pay by credit or debit card, and PayPal may be available. Unused products go back in their original packaging within 30 days of purchase. Customer service answers by email Monday to Friday from 9:00 AM to 5:30 PM UTC +8 and promises a reply by the next business day.
- Customer and order questions: help@sinocare.com
- Amazon and other non-website orders: support@sinocare.com
- Wholesale and distributors: info-marketing@sinocare.com
Saving on test strips and devices at Sinocare
Since strips and lancets are ongoing costs, the larger packs are worth comparing: 200 strips with free lancets are listed from €37,99 against a regular price of €43,99. Enter your voucher code in the checkout and check whether it applies to sale prices before you pay. If you also shop for other health products, you will find more Health & Beauty shops on save-up.co.uk, such as Cambridge Mask Voucher Codes, Garden Of Life Discount Codes, Murad Promo Code and Foreo Voucher Code.