Maqio in numbers
- Maqio began selling online in 2010 and opened its first physical shop in Buxton, UK, a year later in 2011.
- Within twelve months, Maqio's online revenue grew to more than twenty times that of the physical shop, so the company closed the store, committed fully to e-commerce and later acquired its own warehouse.
- Standard delivery to mainland UK is free on orders over £30.00 and costs £3.00 below that; it takes 1–3 working days, and orders placed by 12pm Monday to Friday are dispatched the same day.
- Maqio offers a 30-day refund policy on all purchases; items must come back in a saleable condition and in their original packaging.
- You can pay by credit or debit card, PayPal, Shop Pay, Amazon Pay, Klarna, Clearpay or Laybuy, and you only enter payment details when you are about to finalise the order.
- The website is operated by Maqio Limited, Station Road, Milnrow, Rochdale, OL16 4HQ, company number 07242903, VAT number GB991497269.
- Click & Collect orders carry a £20 non-refundable deposit, collection runs Monday to Friday from 9:00am to 4:00pm, and orders must be collected within 5 working days of being placed.
- Maqio publishes a weekly newsletter with news, deals and discounts, and signing up through the on-page pop-up gets you a discount code.
Sources: About us, Shipping information, Returns policy, FAQs, Terms & Conditions, Contact us.
Questions about Maqio
How fast does Maqio deliver within mainland UK?
Standard delivery to mainland UK takes 1–3 working days, with deliveries Monday to Saturday; orders placed by 12pm Monday to Friday leave the warehouse the same day. If you are in a hurry, Express Shipping to mainland UK takes 1–2 working days and costs £5.00 on orders over £30.00 or £5.99 on smaller orders. Maqio does not let you choose a specific delivery date at checkout.
What does Maqio charge for delivery to the Highlands, islands, Northern Ireland and the Channel Islands?
Delivery to the islands, the Scottish Highlands and Northern Ireland costs £3.99 on orders over £30.00 and £6.99 on orders under £30.00, with a delivery time of 2–4 working days. The Channel Islands are charged £6.99 on orders over £30.00 and £9.99 below that. Free delivery over £30.00 applies to mainland UK standard shipping only.
Does Maqio ship to countries outside the UK?
No. Maqio currently offers domestic UK postal services only and states that there are no services available for international delivery at present. If you want to send a toy to someone abroad, you would need a UK delivery address for the order, since replacement items are also sent only to the original delivery address on the order.
How does Maqio Click & Collect work?
You call 0161 883 3388 to arrange collection, pay a £20 non-refundable deposit and give the registration number of the vehicle used for collection. At the front office you show your order confirmation email. If you miss your slot, Maqio holds the order for 48 hours, then cancels it and refunds within 14 days, minus the deposit.
Who pays the return postage at Maqio?
You pay it if you return an item because you changed your mind. For a faulty item, you first email images or a video of the fault; if a return is needed, Maqio covers the postage and offers a replacement or a full refund. Maqio asks you to use Royal Mail and recommends recorded or registered post.
How quickly does Maqio refund a return?
Refunds are processed automatically once the return is received and approved, and the money usually appears in your account within 3–5 working days, Monday to Friday, excluding bank holidays. Refunds go only to the original payment card used at checkout. If damage is judged to be malicious, Maqio issues no refund at all, including delivery and return postage.
Can I order from Maqio without creating an account?
Yes. No account is needed: you can add items to your basket straight away and check out as a guest. If you prefer an account, select the person icon at the top right of the page and enter your name, email address and a new password. With an account you can log in to check your order status.
How can I contact Maqio customer service?
By phone on 0161 883 3388 or by email at contact@maqio.com, Monday to Friday from 9:00am to 5:00pm. Maqio aims to respond to all enquiries by the next working day. Its FAQ page also mentions an online chat that opens on the front page, staffed from 9am to 5pm on weekdays, and a UK-based customer service team.
Can I change or cancel a Maqio order after placing it?
Only before dispatch. Maqio asks you to email customer service with the changes or the cancellation and says it does its best to make them. Once an order has been dispatched, no modifications are possible. You receive an email with tracking details as soon as your order leaves, so act before that message arrives.
What should I do if my Maqio order has not arrived?
Email Maqio if you have not received your order within 7 days. Check your delivery address carefully when ordering: if an incorrect shipping address is entered and the order is marked as shipped, Maqio cannot offer refunds or replacements. You can follow the parcel with the tracking details sent by email after dispatch.
What happens if I use an expired code at Maqio?
The order is processed at full price unless you cancel it. Maqio's promotion code terms state that orders using invalid or expired codes are charged in full and that codes cannot be added after the order is placed. Check that the discount appears in your basket before you finalise payment.
Are the batteries included with Maqio toys meant for long-term use?
No. Maqio states that batteries included with products are for demonstration purposes only, are not intended for long-term use and may need replacing on arrival. For full functionality you should fit new batteries, so it is worth having a set ready when you give a battery-powered toy as a present.
Maqio: branded toys, games and gift bundles from a Rochdale online toy shop
Maqio is a UK online shop for toys, games and playsets, run by Maqio Limited from Milnrow near Rochdale. It sells branded toys such as Lego, Barbie, Paw Patrol and Mushy Monster to parents, grandparents and gift buyers, and also to the big kids at heart, as the shop itself puts it. Delivery covers the UK only.
With a voucher code from save-up.co.uk you can make your Maqio order cheaper; the list above this text shows which codes are currently available.
A range built around licensed brands and gift seasons
Maqio organises its shop by popular brands, toy types and occasions. Alongside the brand pages there are sections for new arrivals, plush, blind bags and a Kidult corner for adult collectors, plus ready-made bundles that group several products under one price.
- Brands: Transformers, Star Wars, Lego, Hot Wheels, Squishmallows, Fortnite, Jurassic World, Monopoly, Disney, Thomas & Friends and more
- Action figures and action figure playsets
- Dolls, doll playsets, soft toys and fashion toys
- Christmas gifts, family games, small and big stocking fillers and advent calendars
- Outdoor toys
Delivery, returns and payment at Maqio
Orders placed before midday on a weekday leave the warehouse the same day, and standard mainland delivery is free once your basket passes £30.00. Remote areas and the Channel Islands have their own rates, and an express service is available for the mainland. If you change your mind, you have 30 days to send toys back unused in their original packaging via Royal Mail; faulty items are handled by email with photos or a video first, and Maqio may not even need the item back.
At checkout you can choose between cards, PayPal, Shop Pay, Amazon Pay and the instalment services Klarna, Clearpay and Laybuy. A customer account is optional, so you can also buy as a guest.
How to save money at Maqio
The most direct route to a code is the weekly newsletter: signing up through the pop-up on the site brings a discount code, along with news and deals. Beyond codes, Maqio runs a Sale section, a weekly Deals of the Week selection with crossed-out prices, and bundles that combine several toys or Christmas activity sets at a reduced total. Keep in mind that each promotion code works once, first-time customer codes are limited to one per household, and limits may apply when you combine a code with other offers.
If you are comparing gift ideas, save-up.co.uk lists further Toys & Games shops with voucher codes, such as TP Toys Voucher Codes, Teddys Trove Discount Codes, True Toys Promo Code and MojoFun Voucher Code.
From a Buxton toy shop to its own warehouse
Maqio started selling online in 2010 and opened a physical toy shop in Buxton in 2011. Online sales soon outgrew the store so clearly that the company closed it and concentrated on e-commerce, eventually acquiring its own warehouse with modern systems and machinery. That warehouse background explains an unusual service: Click & Collect for larger orders. You arrange a slot by phone, pay a non-refundable deposit and bring a vehicle able to carry the parcels, since the product pages list package dimensions and weight and no assembly is offered. For bulky outdoor toys or big Christmas bundles, this can be worth considering.