Cold Case Inc in numbers
- Cold Case Inc offers 11 cases, and each one is a complete, standalone story with its own victim, suspects and evidence, so you can play them in any order.
- The Cold Case Inc homepage shows a rating of 4.8 out of 5 from 331 player reviews.
- A case takes 1 to 4 hours, with no time limit. Cases are rated Easy (60–120 min), Medium (90–180 min) or Hard (120–240 min).
- Cold Case Inc names the 2024 Bullseye Award for Best Overall Digital Game on its homepage.
- Ashes of Holloway Bay and Love, Aisle & Murder are both listed at 5.0★. Love, Aisle & Murder is the newest case and the eleventh in order of release.
- Cold Case Inc is made in Tamworth, Staffordshire, by one person who writes every case, builds every police system and checks every timeline. The first case was The Stonewood Mystery.
- Payments are processed by Stripe and PayPal, and Cold Case Inc does not store card details on its servers.
- By placing an order, you confirm that you are at least 18. The contract is formed when your payment is successfully processed.
Sources: Homepage, About us, Refunds & access help, Terms & Conditions.
Questions about Cold Case Inc
What evidence is inside a Cold Case Inc case file?
Each Cold Case Inc case opens a fictional police computer system that holds the full file on a crime. Depending on the case, it contains a briefing, witness statements, recorded interviews, crime-scene photographs, CCTV, voicemails and news reports. Some cases add a suspect's phone or laptop, or a fictional social network to search. When you are confident, you submit your conclusion to the Chief of Police.
Can I try Cold Case Inc for free before buying?
Yes. Cold Case Inc offers Flat 33 as a complete free case, with interview clips and transcripts, CCTV and case records, which ends with you making your accusation. You can also play the first chapter of The Final Fare free, with no sign-up. Both let you see how an investigation works before you pay for a full case.
Does Cold Case Inc give refunds?
No, not once access has begun. Cold Case Inc cases are digital content delivered immediately, and by ordering you lose your 14-day right to cancel when access starts. The refunds page lists cases with no refund, such as a change of mind, buying the wrong or a duplicate case, the difficulty level, or the time taken to finish a case.
What should I do if I don't get the Cold Case Inc password email?
Check Spam/Junk and Gmail Promotions for an email from Cold Case Inc, then use My account → Forgot password to send a new link. If that fails, email info@coldcaseinc.com with your order number and the email you used at checkout. Cold Case Inc says it can usually resolve access problems within minutes, for example by issuing a temporary password.
When does access to a Cold Case Inc case begin?
Access begins at different points for new and existing customers. New customers get access when Cold Case Inc makes the game available in their new account, and they receive a «set your password» email to log in. For existing customers, access begins immediately after payment, and the game unlocks in My Games with no further setup.
Can other people play my Cold Case Inc case under my account?
Yes, within limits. The Cold Case Inc terms define Authorised Users as you and, if applicable, members of your household or your team whom you permit to play under your account. The licence is personal, non-exclusive and non-transferable. You must not share your login publicly or allow unauthorised third parties access.
What happens if a technical fault stops me playing a Cold Case Inc case?
Cold Case Inc will repair or restore your access within a reasonable time, or replace it, for example by adding the game to your account again. If repair or replacement is impossible or fails, a price reduction or refund may follow where the law requires it. Device or browser incompatibility, company firewalls and internet outages are not covered.
Which Cold Case Inc cases suit beginners?
The Easy cases suit beginners. Cold Case Inc lists The Stonewood Mystery, Murder in the Pines, The Final Fare and Ashes of Holloway Bay as Easy at 60–120 minutes, and Love, Aisle & Murder as Easy at 90–180 minutes. The homepage describes good first cases as Easy, at about one to two hours.
Which Cold Case Inc cases are the hardest?
The hardest cases are A Summer To Die For, 10-33 Officer Down and The Waters Edge, which Cold Case Inc rates as Hard at 120–240 minutes. The Waters Edge is listed at 4.9★ and includes Viewzr, a fictional social network with profiles and private messages. The homepage points experienced detectives to the Medium and Hard cases, which take up to four hours.
What happens if I open a payment dispute with Cold Case Inc?
Cold Case Inc asks you to email info@coldcaseinc.com first, because disputes delay a solution. If a PayPal or Stripe dispute is opened, it may suspend your account access until the dispute is resolved. For «item not received» claims, it gives the payment processor order details, access logs and screenshots of the game in My Games.
Cold Case Inc: unsolved murder cases you investigate in your browser
Cold Case Inc turns a murder mystery into an investigation on your screen. You do not read a script around a dinner table. Instead, you open a fictional police computer system, go through statements, interviews and CCTV, and decide who did it. The shop sells 11 standalone cases that you can play alone, as a couple or with friends gathered around one screen.
You pay once per case, with no subscription, and the game runs in your browser. A voucher code from save-up.co.uk makes the order cheaper before you unlock your first file.
Eleven cases from Easy to Hard
Every Cold Case Inc case has its own victim, suspects and evidence, so the order you play them in does not matter. Each case carries a difficulty rating with a time range, and a case takes 1 to 4 hours in total, with no time limit. Players rate the cases between 4.3★ and 5.0★, and the homepage shows 4.8 out of 5 from 331 player reviews.
- Easy, 60–120 min: The Stonewood Mystery, Murder in the Pines, The Final Fare, Ashes of Holloway Bay
- Easy, 90–180 min: Love, Aisle & Murder, the newest case
- Medium, 90–180 min: The Elite Grand Enigma, Benefits and Burdens, The Silence of Dawn
- Hard, 120–240 min: A Summer To Die For, 10-33 Officer Down, The Waters Edge
Evidence you work through like a detective
Each case starts with a briefing inside a police system. The work then lies in connecting the records: a time in one interview that clashes with a timestamp elsewhere, or a photograph that looks different once you have read a statement. Every case page lists exactly which evidence is included, and the mix changes from case to case. In The Final Fare, you work out a recovered phone's passcode from clues in the file. In The Waters Edge, you search Viewzr, a fictional social network.
- Recorded interviews with witnesses and suspects
- CCTV and video you can pause and replay
- Voicemails and news reports
- Crime-scene photographs and forensic reports
- Phones, laptops and fictional social profiles
Access, payment and the 14-day rule
Cold Case Inc cases are digital content delivered immediately. New customers receive an email to set a password, while existing customers find the game unlocked in My Games straight after payment. At checkout, you tick a Terms checkbox and request immediate access, which means the 14-day right to cancel ends once access begins, and no refunds are offered after that. Payments run through Stripe and PayPal, card details are not stored on Cold Case Inc's servers, and prices include VAT where applicable. You must be at least 18 to order.
How to save at Cold Case Inc
The cheapest start costs nothing: Flat 33 is a complete free case, and the first chapter of The Final Fare plays free without sign-up. Once you know you like the format, enter a voucher code from this page at checkout and check the reduced price before you pay. Because each case is a one-off purchase without a subscription, you only pay for the stories you actually want to solve. The «Gift a mystery» section covers cases bought for someone else.
If you are looking for more games, the «Toys & Games» category on save-up.co.uk has further shops with voucher codes, among them Outsmarted Voucher Codes, JigsawPuzzle Discount Codes, TP Toys Promo Code and True Toys Voucher Code.
A one-person studio in Tamworth
Cold Case Inc is an independent project made in Tamworth, Staffordshire, by one person who writes every case, builds every police system and checks every timeline. Some characters are voiced by the maker and by family members. It all began with The Stonewood Mystery, and ten more cases have followed. Cold Case Inc names the 2024 Bullseye Award for Best Overall Digital Game. If something goes wrong with access, you write to info@coldcaseinc.com with your order number, and problems are usually solved within minutes.