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Macback in numbers
- MacBack is the trading name of Intelligent Storage Solutions Ltd, registered in Scotland under No. SC257862, with the address Newport NP20 2NN.
- MacBack describes itself as the UK's Apple buy-back specialists since 2006 and is the buy-back arm of the Intelligent Lifecycle Solutions group, which has traded since 2002.
- Payment follows within 48 hours of the device arriving, by bank transfer or PayPal, usually within a business day of final confirmation.
- Collection by insured DPD is free, booked on a day you choose, and a custom packing case is supplied for laptops.
- Quoted maximums include up to £1,950 for a MacBook Pro (2014 onwards), up to £1,190 for an iMac (2012 onwards) and up to £1,000 for an iPad.
- MacBack holds ISO 9001, 14001 and 27001 certification and checks every device against the CheckMEND lost/stolen database.
- The home page shows a rating of 4.6/5 from 1,873 Trustpilot reviews.
Sources: Home page.
Questions about Macback
Which devices does Macback buy?
Macback buys MacBook Pro models from 2014 onwards, iMacs from 2012 onwards including iMac Pro, MacBook Air from 2018 onwards, all MacBook Neo models, iPads including iPad Pro and Air, Mac mini from M1 onwards and Apple displays including the LG UltraFine 4K and 5K. Older models or unusual specs not in the form can be sent via «Ask us» for a value check.
How much does Macback pay for a MacBook or iPad?
Macback lists maximums of up to £1,950 for a MacBook Pro, up to £650 for a MacBook Air, up to £300 for a MacBook Neo and up to £1,000 for an iPad. Examples on the home page include up to £530 for a MacBook Pro 14″ M1 Pro and up to £525 for an iPad Pro 11″ M2. Your figure depends on model, spec and condition.
How quickly does Macback pay after collection?
Macback pays within 48 hours of your device arriving, after it has been checked. The money is sent by bank transfer or PayPal, usually within a business day of final confirmation. You choose the payment method in the quote form and enter either your sort code and account number or your PayPal email.
How does collection work at Macback?
Once you accept your quote, Macback arranges free insured DPD collection on the day you choose. It is described as next-day collection with full cover, door to door. For laptops a custom packing case is supplied, so you do not need to find a box yourself. You enter the collection date and your address in the third step of the form.
What happens to my data when I sell to Macback?
Macback inspects each device and securely erases it to Data Protection Act standards with a certified data wipe. The company holds ISO 27001 certification for information security alongside ISO 9001 and 14001, and states that devices are handled to the same standard as enterprise data destruction. Backing up your files before collection remains your own task.
Is the Macback quote really guaranteed?
Yes, provided your device matches the condition you describe. Macback says the offer you accept is the offer you are paid. That is why the form asks for condition, serial number and whether you have the original packaging, and points you to the Grade Information before you select a condition. An inaccurate description can change the outcome.
Does Macback check whether a device is lost or stolen?
Yes. Macback checks every device it receives against CheckMEND, the national lost/stolen database. The quote form also asks for the serial number of your machine, so have it ready before you start. This check is part of the inspection that takes place before payment is released within 48 hours.
Can businesses and schools sell several devices to Macback?
Yes. Macback offers a bulk buy service for businesses, schools and organisations. Whole fleets are handled with a single quote, and you receive a full reconciliation report afterwards. The «Bulk Buy» entry in the site menu leads to this service, which sits alongside the standard single-device quote form.
Who is behind Macback?
MacBack is the trading name of Intelligent Storage Solutions Ltd, registered in Scotland under No. SC257862, with the address Newport NP20 2NN. It is the buy-back arm of the Intelligent Lifecycle Solutions group, a refurbishment and IT asset disposal business trading since 2002. MacBack itself has been buying Apple devices since 2006.
How can I contact Macback?
You can call Macback on 0800 006 2626 or email team@macback.co.uk. For an existing quote, the «Check Quote Status» page shows where your sale stands, and «Can't Find Your Item?» helps when your model is not in the form. Macback is also on Facebook, Instagram and YouTube.
Macback: selling your Mac, iPad or Apple display for a guaranteed price
Macback is not a shop where you buy, but a service that buys your used Apple hardware. If you want to sell a MacBook, iMac, Mac mini, iPad or Apple display, you get a guaranteed figure online in about a minute, free insured DPD collection and payment within 48 hours of the device arriving.
A promo code from this page works the other way round from a normal discount: instead of lowering a price, it adds a bonus to what Macback pays you. The quote form has its own field for the code, and the bonus is shown as a separate line before you accept.
The Apple devices Macback buys
The quote form covers the main Apple computer and tablet lines, each with its own page listing the full model range and recent quotes. The age limits differ by line, so check yours before you start. If your model is older, has an unusual spec or is missing from the form, the «Ask us» option lets you describe it and have its value checked.
- MacBook Pro: 2014 onwards, up to £1,950
- iMac: 2012 onwards, including iMac Pro, up to £1,190
- MacBook Air: 2018 onwards, up to £650
- MacBook Neo: all models, up to £300
- iPad: including iPad Pro and Air, up to £1,000
- Mac mini from M1 onwards and Apple displays including LG UltraFine 4K and 5K
Collection, data wipe and payment
After you accept a quote, Macback books insured DPD collection on the day you choose and sends a custom packing case for laptops. Once the device arrives it is inspected, checked against the CheckMEND lost/stolen database and erased to Data Protection Act standards. Payment then follows by bank transfer or PayPal, usually within a business day of final confirmation. Macback stresses that there are no fees and no haggling: the price you accept is the price you are paid, as long as the device matches the condition you described.
Getting more for your device at Macback
The simplest way to raise your payout is an accurate description: read the Grade Information before you pick a condition, have the serial number ready and state whether you still have the original packaging, which the form asks about. A promo code is entered after «Calculate» in the «Promo code?» field, and the summary shows the bonus separately from the sub-total, so you can see the effect before you click «Accept Quote». If you are looking at other Electronics & Computers shops with voucher codes on save-up.co.uk, see the Reboxed Voucher Codes, Grade Mobile Discount Codes and Canon Promo Code pages.
A specialist backed by an IT asset disposal group
Macback calls itself the UK's Apple buy-back specialists and has been trading since 2006. It is the buy-back arm of the Intelligent Lifecycle Solutions group, a refurbishment and IT asset disposal business that has handled redundant electronics for high-security sectors since 2002. The company holds ISO 9001, 14001 and 27001 certification for quality, environmental handling and information security. For businesses, schools and organisations there is a bulk buy service that handles whole fleets with a single quote and a full reconciliation report, and students have their own entry in the site menu.