Grade Mobile Offers UK

Grade Mobile delivers free on the next business day to mainland UK. Orders placed before 14:00 Monday to Friday are normally dispatched the same day with Royal Mail's next-day service; later orders leave on the following working day, subject to stock. Weekend and bank holiday orders are processed on the next working day, and the shop notes that delivery timeframes are estimates.

Yes. Grade Mobile ships Channel Islands orders with its next-day service in partnership with Jersey Post and Guernsey Post. Because of the onward delivery to Jersey and Guernsey, they typically arrive within 2-3 working days from dispatch. The Royal Mail return labels also work in the Channel Islands, so returning from there follows the same process.

Contact Grade Mobile by email or phone and the support team sends return instructions with a prepaid Royal Mail label, so you drop the parcel at a Post Office at no cost. Remove your passcode, Face ID and iCloud account where possible, package the device securely and enclose your order invoice or other order information.

Devices bought outright from Grade Mobile come with a 1-year warranty from the date of delivery, which can be extended at checkout. Pay monthly devices have a full-term warranty covering the whole agreement; if a fault appears while it is active, Grade Mobile repairs or replaces the device in line with that warranty. Statutory consumer rights remain unaffected.

At Grade Mobile you choose an eligible device with a 12-month or 24-month term, set up as a fixed loan with clear monthly payments. The final payment is shown up front; at the end you either pay it and keep the device or return it under the buyback clause if it passes the condition checks. Pay monthly is subject to a credit check.

Yes, a Grade Mobile pay monthly agreement can be cancelled at any time by returning the device. You contact the customer support team, who arrange the return and the cancellation, and it is processed in accordance with the terms of your pay monthly agreement. Outright purchases instead fall under the 30-day change-of-mind returns policy.

No, all Grade Mobile phones are SIM-free and unlocked, so you can use them with any network provider. Grade Mobile can also supply one of its own SIM cards with the device: let the team know or select the option at checkout where available, and choose the SIM package later. Its SIM service is supported by the EE network.

Grade Mobile gives an instant quote for your old phone, tablet or watch, you send it for free and you are paid instantly, typically within 2 hours. Selling is one of three services next to pay monthly and buying outright, and trade-ins are covered by section 5 of the terms and conditions.

Contact Grade Mobile as soon as possible if the device arrives cracked, bent or otherwise damaged in transit. Visible transit damage should be reported within 24 hours where possible so the shop can investigate with the courier; it may ask for photographs. Reporting later does not affect your statutory rights for damaged or faulty goods.

Grade Mobile deals with complaints under its Complaints Policy; you can raise one by email to contact@grademobile.co.uk, by chat on the contact page or by letter to PO Box 807, Folkestone, CT20 9NG. For pay monthly customers it aims to resolve complaints within three business days, otherwise it sends a final response within eight weeks, including your right to go to the Financial Ombudsman Service.