OtterBox in numbers
- OtterBox offers free shipping on orders over £39 and an express checkout on otterbox.co.uk.
- OtterBox has grown since 1998 from its founder's garage in Colorado into a family-led, global brand; it was founded in Fort Collins, Colorado.
- Every OtterBox case is tested to meet or exceed US military standard drop-test requirements, beginning with 26 drops from 4 feet. Defender Pro Series XT is tested to 7 times the military standard, with 182 drops.
- The Frē Series is rated WaterProof for 2 metres for up to 1 hour (IP68) and has a one-piece design with port protection and camera coverage.
- The Sole Series is made with a minimum of 75% recycled content and has a removable finger loop; Symmetry Series Cactus Leather cases use nopal cactus-based materials.
- The first OtterBox product was not a phone case but a waterproof drybox; the first case was the rugged Defender Series.
- OtterBox employees receive 24 hours of paid volunteer time each year and have contributed more than 148,000 volunteer hours since 2011.
- The website is operated for Otter Products EMEA Unlimited Company by Salesforce, and orders are fulfilled by Arvato on its behalf; your contract is with Otter.
Sources: Homepage, Our story, Website Terms of Use, Help OtterBox fight counterfeits, Contact Us.
Questions about OtterBox
Where does OtterBox come from?
OtterBox was founded in Fort Collins, Colorado, and has protected devices for more than 27 years. Its first product was a waterproof drybox for valuable gear, and its first case was the rugged Defender Series. Today the range covers cases and accessories for smartphones and tablets, screen protection, charging solutions and business-to-business products.
How does OtterBox test its cases?
Every OtterBox case goes through a stress lab where it is dropped, scuffed, scratched and tumbled. Each case is tested to meet or exceed US military standard drop-test requirements, starting with 26 drops from 4 feet, and the tests are then repeated. Defender Pro Series XT is tested to 7 times the military standard, with 182 drops.
What is the OtterBox Frē Series?
The Frē Series is the OtterBox case for iPhone use in and around water. It is rated WaterProof for 2 metres for up to 1 hour under IP68, with extreme drop protection, port protection, a one-piece design, camera coverage and a soft, smoothing texture.
Which devices does OtterBox make products for?
OtterBox designs cases, screen protectors and accessories for many popular devices, including Apple iPhone, Samsung Galaxy and Google Pixel products. The portfolio also covers tablets, charging solutions and products for business customers, so you can protect a phone and a tablet from the same shop.
How can I tell a counterfeit OtterBox case?
OtterBox advises its three Ps: Price, Place and Product. A price that seems too good to be true is a warning sign, genuine cases come only from OtterBox or authorised retailers, and poor workmanship, cheap materials, blemishes or dirt point to a fake. Cases from eBay, craigslist, flea markets or swap meets are always questionable.
Is it safe to buy OtterBox on Amazon?
Only from certain listings. OtterBox says you should buy on Amazon.com only from stores that state «Ships from and sold by Amazon.com» or «Ships from and sold by OtterBox». Otherwise it recommends buying directly from OtterBox, where a voucher code from this page can also be used, or from an authorised retailer.
Who is my contract with when I order from OtterBox?
Your contract is with Otter Products EMEA Unlimited Company. The website is run for Otter by its service provider Salesforce, and Arvato fulfils orders on Otter's behalf. English is the governing language of the terms, and the English version prevails over any translation.
How quickly does OtterBox customer support reply?
OtterBox says it may take up to 72 hours to reply to a support inquiry. The contact form covers warranty claims, help with an existing order and general questions; for parcels there is an order look-up tool, and returns are started on the returns page.
Why do I see a pending charge after a failed OtterBox order?
It is a temporary hold your bank places on the card while trying to process the order, even if the order fails. According to OtterBox, these charges typically take around 3-5 business days to return to your account, depending on your financial institution; your card issuer can explain why the order failed.
Does OtterBox use recycled or alternative materials?
Yes, in several products. The Sole Series contains a minimum of 75% recycled content, and Symmetry Series Cactus Leather cases and accessories are made with nopal cactus-based materials. OtterBox states that many products across its portfolio incorporate recycled materials.
OtterBox: tested protection for your phone, tablet and power accessories
OtterBox is the UK online shop of OtterBox Europe, run by Otter Products EMEA Unlimited Company. It sells cases, screen protectors, power products and accessories for Apple iPhone, Samsung Galaxy and Google Pixel devices as well as iPads, and it suits anyone who wants a device protected against drops, knocks and everyday mishaps, from a slim case to ultra-rugged protection.
Buying directly at otterbox.co.uk also means buying a genuine product, and a voucher code from save-up.co.uk makes the order cheaper.
Cases for current iPhone, iPad and Galaxy models
On the OtterBox homepage you start with «Find your device»: you select the brand and the device, and the shop shows what fits. The menu lists the newest models next to older ones, so you can still find a case for a phone from a few generations ago. Next to cases, the range includes screen protectors, power products and wearables.
- Series: Defender, Symmetry, Sole, Frē, Figura and the Cactus Collection
- Screen Protectors, Power, Wearables and OtterBox Business
Drop tests behind every series
OtterBox began with the Defender Series, a rugged case for life on the move, and testing is still at the centre of the brand. Each case goes through a stress lab and is tested to meet or exceed US military standard drop tests, starting with 26 drops from 4 feet. Defender Pro Series XT goes to 182 drops, 7 times that standard. The series lineup on the homepage compares the series by thickness and drop rate, so you can weigh a thin Symmetry case against tri-layer Defender protection. For water, the Frē Series is rated IP68, WaterProof for 2 metres for up to 1 hour.
Saving at OtterBox with free shipping and a code
Shipping at OtterBox is free on orders over £39, which makes it worth combining a case with a screen protector or a power accessory in one basket. You enter a voucher code in the promo code or discount code box at checkout, and the express checkout keeps the order short. Codes can exclude certain products or need a minimum spend, so check the final price before you pay. If you are shopping for other tech as well, Currys Partmaster Voucher Codes, PicStop Discount Codes, 4Gadgets Promo Code and Best Direct Voucher Code lead to further «Electronics & Computers» shops with voucher codes on save-up.co.uk.
Genuine products and responsible materials
OtterBox warns that fake and so-called refurbished cases fail to protect your device. Its advice is to buy directly from OtterBox or from authorised retailers, and on Amazon.com only from listings marked «Ships from and sold by Amazon.com» or «Ships from and sold by OtterBox». Three checks help you spot a fake.
Materials are a second focus: the Sole Series contains a minimum of 75% recycled content, Cactus Leather cases use nopal cactus-based materials, and Otter Products holds the EcoVadis «Committed» badge. Through the OtterCares Foundation, OtterBox supports young people in entrepreneurship and philanthropy.
- Price: a price that seems too good to be true probably is
- Place: eBay, craigslist, flea markets and swap meets are questionable sources
- Product: poor workmanship, cheap materials, blemishes or dirt point to a counterfeit