AKKO in numbers
- Akko was founded in Shenzhen, China in 2016 with the concept of «lifestyle gaming peripherals», with an emphasis on design.
- The akkogear.eu homepage promises fast free shipping for most countries on all orders over €99.99, a 2-year parts warranty and a 30 days return policy.
- Products from the Germany Local Stock reach German customers in 2~3 days by DHL; shipping to the other limited European regions takes 6-7 days.
- New products bought directly from Akkogear.eu carry a 2-Year Parts Warranty, refurbished products a 1-Year Parts Warranty, both covering manufacturing and material defects under normal use.
- Card payments on akkogear.eu are possible with Visa, Mastercard, American Express, Bancontact, iDeal, Shop Pay, Apple Pay and Google Pay; PayPal is also accepted.
- Besides its independently developed switches, Akko has co-developed proprietary switches with TTC and Gateron.
- Akko offers keyboard sizes of 108-Key (Full Size), 98-Key, 100-Key (96%), 87-Key (TKL), 84-Key (75%), 68-Key (65%) and 61-Key (60%).
- Akko support promises a reply within 24 hours; working time (GMT+8:00) is Monday to Saturday 9am - 10pm and Sundays 10am - 6pm.
Sources: About Akko, Homepage, Germany Local Stock, Warranty Terms, Payment Policy, Contact Us.
Questions about AKKO
How long does delivery from AKKO's German stock take?
Items from AKKO's Germany Local Stock arrive in 2~3 days by DHL, but this fast delivery applies only to customers in Germany. For the other limited European regions, AKKO states 6-7 days shipping. In the collection you can filter by warehouse, choosing between Germany (DE) and Default (CN), to see which products ship from the German stock.
What warranty does AKKO give on new keyboards and accessories?
Eligible new products bought directly from Akkogear.eu include a 2-Year Parts Warranty covering manufacturing and material defects under normal use. Depending on the issue, AKKO may offer troubleshooting, replacement parts, repair, a replacement product or another remedy. This commercial warranty is in addition to your statutory consumer rights and does not replace them.
Does AKKO sell refurbished products and how are they covered?
Yes, refurbished products are covered by a 1-Year Parts Warranty for eligible manufacturing and material defects under normal use. The AKKO contact form also lists «Refurbished Products Inquiry» as a support type, so you can ask questions about these items before or after buying.
What does AKKO's commercial warranty not cover?
AKKO's commercial warranty normally excludes accidental damage, liquid or spillage damage, misuse, improper installation, normal wear and tear, unauthorised modification or repair, improper disassembly and excessive force, for example when removing cables, battery or JST connectors or wireless receivers. Statutory consumer rights that cannot legally be excluded remain unaffected.
How do I make a warranty claim at AKKO?
Email support.eu@akkogear.com with your order number or proof of purchase, the product name or model, a description of the issue and, where possible, photos or a short video. If a return is needed, AKKO issues an RMA with packing instructions. Do not send the product back before you have received these instructions.
Does AKKO's warranty cover DIY keyboard kits?
Yes, for acrylic, polycarbonate, aluminium and other Akko DIY kits the warranty covers eligible manufacturing and material defects in the original components. Parts that were deeply modified or damaged during customisation may not be covered, and customers who carry out their own modifications are responsible for damage these cause.
Which payment methods does AKKO accept?
AKKO accepts Visa, Mastercard, American Express, Bancontact, iDeal, Shop Pay, Apple Pay and Google Pay, as well as PayPal. According to the Payment Policy, akkogear.eu does not collect your card number or personal information when you pay; for questions about a transaction, AKKO refers you to your card-issuing bank.
Can I pay at AKKO through PayPal without a PayPal account?
Yes, you can still check out without a PayPal account. Click «Pay with Debit/Credit Card» and you are redirected to a secure page where you enter your card details or complete the payment via PayPal. With an account, you confirm the payment by logging in on the PayPal payment page.
How quickly does AKKO customer service reply?
An AKKO representative responds within 24 hours of receiving your request. Support is available by email at support.eu@akkogear.com or through the contact form, Monday to Saturday from 9am to 10pm and on Sundays from 10am to 6pm, both in GMT+8:00. Adding your order ID to the form is highly recommended.
What if I bought my AKKO keyboard from another seller?
Contact that seller first: for orders from other authorised distributors or platforms, their RMA process and warranty terms apply. If your distributor does not provide warranty service, you can notify AKKO by opening a ticket. AKKO accepts technical support questions about all Akko products.
Which keyboard sizes and keycap profiles does AKKO offer?
AKKO offers 108-Key (Full Size), 98-Key, 100-Key (96%), 87-Key (TKL), 84-Key (75%), 68-Key (65%) and 61-Key (60%) keyboards. Its keycaps are made as PBT Dye-Sublimation and Double-Shot keycaps in profiles such as OEM, Cherry, OSA, ASA and DSA.
Why is my AKKO voucher code not working?
Most often the code has expired, a minimum spend has not been reached or the products in your basket are excluded from the offer. Check the terms of the code on this page or try another current AKKO offer, and compare the final price in your basket before ordering.
AKKO: mechanical keyboards, switches and keycaps for your own setup
AKKO is a peripheral brand founded in Shenzhen, China in 2016, and akkogear.eu is its European shop. It designs mechanical keyboards and custom kits and sells the accessories that go with them: keycaps, switches, gaming mice and headsets. The shop suits gamers, people who type all day at the office and hobbyists who want to build a board in their own layout and colours.
Prices on akkogear.eu often already show a «Save» label, and a voucher code from save-up.co.uk can make your order cheaper still when its terms allow it.
The AKKO range from magnetic switches to themed headsets
The menu sorts keyboards by switch type, size, layout, series and use. Alongside classic mechanical switches, AKKO sells magnetic HE and TMR keyboards, low-profile models and DIY kits, and you can pick ISO layouts for the UK, Germany, France and the Nordic countries as well as US-ANSI. Mice, headsets and the FUNBOX Arcade Controller complete the range.
- Switch types: TMR MagMech, HE Magnetic, Mechanical, DIY Kits, Low Profile
- Layouts: US-ANSI, ISO-UK (QWERTY), ISO-German (QWERTZ), ISO-French (AZERTY), ISO-Nordic
- Series: Classic, Compact, MOD, MU, Gem, Mineral, TAC, MonsGeek M, MG and FUN
- Scenarios: for gaming, office, customising, wireless and anime fans
- Peripherals: Mesh and Go gaming mice, Verge S9 headsets, switch packs and keycap sets
Delivery, warranty and payment at AKKO
Orders over €99.99 ship free to most countries. Part of the range is held in a German warehouse: German customers receive these items by DHL in 2~3 days, while the other limited European regions served from this stock wait 6-7 days. New products bought directly on akkogear.eu come with a 2-year parts warranty, refurbished ones with a 1-year parts warranty, and the homepage names a 30-day return policy. Before sending anything back under warranty, you wait for an RMA and packing instructions from support.
For payment you can use Visa, Mastercard, American Express, Bancontact, iDeal, Shop Pay, Apple Pay, Google Pay or PayPal, and PayPal checkout also works without a PayPal account.
How to save at AKKO
Many keyboards, mice and keycap sets on akkogear.eu are listed with a sale price next to the regular price, so check whether the item you want is already reduced before you enter a code. A voucher code goes into the code field in the basket or at checkout; usually only one code works per order, and discounts can exclude certain products. Keep the €99.99 free shipping threshold in mind when you compare the final total.
If you are equipping a whole desk, save-up.co.uk also lists further Electronics & Computers shops with codes, such as Incredibledirect Voucher Codes, Conrad Electronic Discount Codes, the EE Tech & Gaming Promo Code and the Game Over Voucher Code.
Pop-culture designs and switches developed with partners
What sets AKKO apart is its idea of making a peripheral more than just a tool by bringing pop culture, colour trends and cultural elements into its designs. The brand has worked with ACGN IPs including One Piece, Dragon Ball Z, Hello Kitty, Sailor Moon: Crystal, Doraemon and Honkai Impact 3, and the shop filters list themes such as Cinnamoroll, Hatsune Miku, My Melody and Lord of the Mysteries. On the technical side, AKKO makes its own switches and has co-developed proprietary switches with TTC and Gateron, and it produces PBT Dye-Sublimation and Double-Shot keycaps in profiles such as OEM, Cherry, OSA, ASA and DSA.