Gisada in numbers
- Gisada was founded in Zurich in 2013 and calls itself the House of Gisada Switzerland, known for fragrance collections and premium products for the body, bath and home.
- According to its About page, Gisada has expanded its reach to over 91 countries worldwide.
- Gisada has a 14-day return policy: you have 14 days after receiving your item to request a return at support@gisada.com, and items sent back without a prior request are not accepted.
- Approved refunds go back to the original payment method within 10 business days; credit card refunds are credited within 7-14 business days of approval.
- Prices in the Gisada shop are stated in Swiss Francs and include the legal VAT, and return costs are borne by the customer.
- The shop is operated by Swiss Fragrance GmbH, Steigstrasse 26, 8406 Winterthur, Switzerland, with the company number (UID) CHE-386.733.457.
- Gisada customer support answers at support@gisada.com from Monday to Friday, 9AM to 6PM.
Sources: About us, Refund policy, Terms of service, Legal notice, Support.
Questions about Gisada
When and where was Gisada founded?
Gisada was founded in Zurich in 2013. The brand describes itself as the House of Gisada Switzerland and focuses on fragrance collections and premium products for the body, bath and home. Its About page says it has worked with renowned perfume makers on its scents and has since expanded its reach to over 91 countries worldwide.
Which company runs the Gisada online shop?
The Gisada shop is run by Swiss Fragrance GmbH, Steigstrasse 26, 8406 Winterthur, Switzerland. The legal notice lists the company number (UID) CHE-386.733.457 and the VAT number CHE-386.733.457 VAT, and gives info@gisada.com as the contact email for the company.
How do I start a return at Gisada?
You start a Gisada return by emailing support@gisada.com with the details of the order within 14 days of receiving it. If the return is accepted, Gisada sends you a return shipping label and instructions on where to send the parcel. The item must be unused, with tags, in its original packaging, and you need the receipt or proof of purchase.
Which items cannot be returned to Gisada?
Gisada does not take back personal care goods such as beauty products, custom or personalised items, perishable goods, hazardous materials, flammable liquids or gases. Returns on sale items and gift cards are not accepted either. The policy also says an item must be in sealed condition to be returned, so open products are best clarified with support first.
How long does a Gisada refund take?
An approved Gisada refund goes back to your original payment method within 10 business days. For credit cards, the refund is credited within 7-14 business days of approval, and the timing may vary with your bank's processing time. Gisada emails you once it has received and inspected the return and decided on approval or rejection.
Who pays for returning an item to Gisada?
You pay: the Gisada terms state that return costs are borne by the customer. The refund policy adds that after an accepted return request you receive a return shipping label and instructions, so wait for that email before sending anything, as unrequested returns are not accepted.
In which currency are Gisada prices shown?
Gisada prices are stated in Swiss Francs and include the legal VAT. The terms say the prices valid on the day the order is accepted are always used for the calculation, so a price change after your order has been accepted does not alter what you pay.
When is my Gisada order binding?
Your Gisada order becomes binding when you click the «BUY» button for the goods in your basket. The product presentation in the shop is only a non-binding online catalogue; the purchase contract is concluded with the automated email confirming receipt and acceptance. The contract is concluded exclusively in German, and lost order records can be requested at info@gisada.com.
How can I contact Gisada customer support?
Gisada support is reachable by email at support@gisada.com from Monday to Friday, 9AM to 6PM. The support page also has a contact form asking for your name, phone and message. For questions about stored order data, the terms point to info@gisada.com instead.
What should I do if my Gisada order arrives damaged?
Contact Gisada straight away: inspect the order on arrival and report a defective, damaged or wrong item within 14 days of receipt. Do not throw away or destroy the product before speaking to customer service, because the refund policy says this may affect any refund or replacement you are entitled to.
Is there a cooling-off period for Gisada orders shipped into the EU?
Yes, for merchandise shipped into the European Union, Gisada's refund policy grants the right to cancel or return the order within 14 days for any reason and without justification. The item must still be in the condition received, with tags and in its original packaging, together with the receipt or proof of purchase.
How do I pay for a Gisada order?
You pay with one of the payment methods offered on the Gisada order form, and the purchase price is due with delivery. Gisada may temporarily disable individual methods. If you choose prepayment by transfer to Gisada's account, the goods are only shipped once the payment has been received.
Gisada: Swiss fragrances and contemporary fashion from a Zurich house
Gisada is a Swiss luxury brand that brings together refined fragrance and contemporary fashion. Founded in Zurich in 2013, the House of Gisada Switzerland is known for its fragrance collections and premium products for the body, bath and home, and it now sells alongside them a clothing line from T-shirts to puffer jackets.
The shop suits you if you are looking for a signature scent, a candle or gift set, or casual wear with a Swiss label. A voucher code from save-up.co.uk makes your order at Gisada cheaper, provided it is accepted at checkout before you click «BUY».
Fragrance lines, candles and a full fashion range
The Gisada shop is split into two worlds, fragrance and fashion. On the fragrance side the menu lists named lines such as Gold, Ambassadora Gold, Prestige Line, Uomo & Donna and Luxury Line, with separate entries for men and women. Candles, discovery sets and gift sets complete this part. The fashion side has its own new arrivals and a range of clothing categories plus caps and accessories.
- Fragrance lines: Gold, Ambassadora Gold, Prestige Line, Uomo & Donna, Luxury Line
- Fragrance by wearer: Men, Women
- Home and gifting: Candles, Discovery Sets, Gift Sets
- Tops: T-Shirts, Polo, Hoodies, Sweatshirts, Knitwear
- Outerwear and more: Jackets, Puffer, Joggers, Denim
- Extras: Caps, Accessoires
A Swiss house built around scent
Gisada presents its fragrances as an expression of Swiss craftsmanship. According to its About page, the house spent many hours testing combinations and notes, collaborated with renowned perfume makers, and places strong weight on balance and precision in its scents. It says it actively seeks direct customer feedback to refine each fragrance. Starting from Zurich, Gisada states that it has expanded its reach to over 91 countries worldwide, while the online shop itself is operated by Swiss Fragrance GmbH in Winterthur.
Ordering, payment and returns at Gisada
Prices in the shop are given in Swiss Francs and include the legal VAT, which matters if you are used to paying in pounds. You pay with a method offered on the order form; with prepayment by transfer, the goods are only shipped after payment arrives. Delivery goes to the address you give, and deviating delivery times are shown on the product page.
Returns follow a strict process: you request them by email within 14 days, wait for a return label and instructions, and bear the return costs yourself. Beauty and personal care goods, personalised items and flammable liquids are excluded, which is worth knowing for perfume.
- Return request: support@gisada.com within 14 days of receipt
- Refund: original payment method within 10 business days
- Credit card refunds: 7-14 business days after approval
- Support hours: Monday to Friday, 9AM to 6PM
How to save on your Gisada order
The most direct saving is a voucher code entered at checkout before the binding order. Because sale items and gift cards cannot be returned, it pays to decide carefully when a code meets an already reduced price. Discovery sets let you explore several scents before committing to a full fragrance, and gift sets bundle products for presents. If you are comparing other shops, save-up.co.uk also lists further Health & Beauty shops with voucher codes, such as Perfume Click Voucher Codes, ESPA Skincare Discount Codes, Heaven Skincare Promo Code and Nature's Best Voucher Code.