Heaven Skincare Deals UK

Heaven Skincare usually dispatches orders within 2 business days and dispatches Monday to Thursday only. Once your parcel leaves, you receive an email confirmation that includes tracking information where applicable, and you can follow the estimated delivery date through the carrier's tracking system. If an order placed late in the week seems slow, the Monday-to-Thursday dispatch schedule is usually the reason. Next day delivery is likewise only available Monday to Thursday, and the checkout tells you this.

Yes, Heaven Skincare sends international orders with DHL at a flat rate of £20. Delivery takes 2-4 days from dispatch depending on the region, and international orders are sent duties and taxes paid, so there should be no import charges to settle on arrival. Inside the UK you can choose Royal Mail standard delivery for £6.50, DPD next working day delivery for £9.99, or free delivery on orders over £99.

Heaven Skincare does not accept returns of opened or used skincare products unless they are faulty, of gift cards or promotional items, or of items purchased more than 30 days ago. For health and hygiene reasons the opened-product rule is strict. Anything you send back must be unused, unopened, in the same condition you received it and in its original packaging, and gifts received with the order must be returned too.

Contact Heaven Skincare customer service before you send anything, by email at sales@heavenskincare.com or by phone on 01952 462505. Once the return is approved, you receive instructions on how and where to send the products. You pay all return shipping costs, and a trackable shipping method is recommended because receipt cannot be guaranteed without proof of delivery. If an item reported as faulty proves not to be, you collect it or repay the postage.

Heaven Skincare issues refunds to your original payment method within 5–10 business days once your return has been received, inspected and approved, and you are notified by email after inspection. Refunds are processed during the company's working hours, which run Monday to Thursday. Your bank or credit card provider may take additional time to post the refund to your account, so allow for that before chasing it.

Heaven Skincare subscription products are dispatched automatically according to the schedule you selected when signing up, and all subscription orders come with free delivery, including UK subscriptions. Tracking information arrives by email once each delivery is dispatched. If you end a subscription before the agreed term, the Returns & Refunds Policy notes that you may have to pay the difference for any discounted or promotional pricing applied during the subscription period.

Heaven Club Rewards is the Heaven Skincare rewards and referral programme. You earn points with every purchase and can redeem them for products, early access to new launches and pampering perks. You also get a unique referral link to share: friends receive a welcome discount on their first order, and you earn extra points for each successful referral. It suits regular buyers who reorder their routine.

Yes, Heaven Skincare takes orders over the phone on 01952 462505 during opening hours, Monday to Thursday 8.30am to 4.30pm. The customer service team also answers product questions and gives personalised skincare advice by phone or at sales@heavenskincare.com. If you need to change an order, contact the team as soon as possible, because changes may no longer be possible once an order has been processed or dispatched.

Yes, Heaven Skincare orders can be collected from Heaven HQ. You receive an email notification confirming when your order is available for collection, so you know when to visit. On arrival, press the bell to the left of the front door and someone will meet you with your order. Heaven HQ is at Access 442, Units A11–A12, Hadley Park East, Telford, Shropshire.

Not for strict vegans: some Heaven Skincare products contain bee-derived ingredients such as bee venom or honey, although no bees are harmed and, according to the company, bees live longer after venom extraction. Heaven Skincare points vegans to its Nettle Venom Range instead. The company also recommends a patch test before using any new product and advises checking the "Who's it for" section during pregnancy.

Heaven Skincare states that all its packaging is recyclable, including boxes and tape, and that its packing peanuts are fully water-soluble, so you can dissolve them and wash them down the sink. The company describes itself as carbon neutral and cruelty-free. You can also return your used empties to Heaven Skincare and receive offers in return, which rewards finishing a product rather than binning the jar.