Gini London in numbers
- Gini London began as a bohemian market stall in Camden and Spitalfields and is now an independent women's fashion brand with a London-based design team.
- UK standard delivery costs £3.99 and is free on orders over £50; it is a tracked service with delivery in 2-4 working days.
- UK express delivery costs £4.99 and is free over £80, with delivery in 1-2 working days. Guaranteed next day delivery costs £5.99 if you order by 2pm Monday to Thursday.
- Delivery to Europe costs £12.99, to the USA £28, and to Canada, Australia and the UAE £25 each. Customs and import duties are paid by the recipient.
- Items must be returned within 28 days of receiving the order; a returns fee of £2.99 is deducted from the refund, and one exchange per order is free.
- Gini London aims to process a return within 14 working days of receipt and refunds to the original payment method, including the original cost of standard delivery.
- Gini London is a company registered in England and Wales under number 12241919, with its registered office at Unit 1 Sabre House, 36-38 Gorst Road, London NW10 6LE.
- Customer service works Monday to Friday from 9am to 5pm and aims to respond within 1 working day.
Sources: Our story, Delivery information, Returns & refunds, Terms & conditions, Contact.
Questions about Gini London
Does Gini London offer next day delivery?
Yes, Gini London offers UK next day guaranteed delivery for £5.99, with delivery on the next working day. You need to order by 2pm from Monday to Thursday. If you do not need it that quickly, express delivery takes 1-2 working days for £4.99, free over £80, and standard delivery takes 2-4 working days for £3.99, free over £50.
How much does Gini London charge to deliver outside the UK?
The Gini London delivery page lists Europe at £12.99, the USA at £28 and Canada, Australia and the UAE at £25 each. Note that the Terms & Conditions state that products are for sale and delivery within Europe and that deliveries outside Europe are not taken at the moment, so check at checkout whether your country can be selected.
Who pays customs duties on a Gini London order sent abroad?
The recipient pays any customs or import duties, which are charged once the parcel reaches the destination country. Gini London states it has no control over these charges and cannot predict them, and suggests contacting your local customs office for details. If you are not at home, a delivery card is left so you can arrange redelivery or collection.
How do I send a return to Gini London?
You create the return through the Royal Mail portal linked on the Gini London returns page. Complete the returns form included with your order and take the parcel to any Post Office. Items must reach Gini London within 28 days of you receiving the order; anything sent after 28 days may be returned to you.
Does Gini London charge for returns?
Yes, a returns fee of £2.99 is deducted from the refunded amount. Gini London offers one free exchange per order, so swapping a size can be cheaper than returning the item. The refund includes the original cost of standard delivery and goes back to the original payment method after the goods have been received and quality checked.
How long does a Gini London refund take?
Gini London aims to process your return within 14 working days of receiving it. After the goods have been quality checked, the refund is credited to the original payment method. For orders placed through third-party platforms, the returns page says refunds can take up to 30 days after receipt of the goods.
What condition must items be in to return them to Gini London?
Products must be in their original unworn condition with all tags attached. Swimwear must have the sanitary strip intact. Gini London cannot accept returns beyond 28 days of receipt, so try items on soon after delivery and keep the tags in place until you have decided.
What if I bought Gini London clothing from Debenhams or Matalan?
Returns for orders placed on Debenhams, including Debenhams brands such as Boohoo, or Matalan must be sent back using the returns link in the return section of that third-party platform. Gini London notes that refunds for these orders can take up to 30 days after the goods are received.
Which payment methods does Gini London accept?
Gini London states that it accepts all major credit and debit cards, as indicated on its website. Refunds for returned items are credited to the original payment method. The sources name no other payment options, so check the choices shown at checkout before you place your order.
When is a Gini London order binding?
A contract only exists once Gini London accepts your order by confirming by email that the item is in stock and can be dispatched. If an order cannot be accepted, for example because of stock, a pricing error or a missed delivery deadline, you are told by email and not charged. Each order gets a unique order number for queries.
How can I contact Gini London?
You can write to info@ginilondon.com or use the contact form on the Gini London site. The team helps with placing orders, exchanges and returns, product details, delivery questions and size and fit advice. Office hours are Monday to Friday, 9am to 5pm, and Gini London aims to respond within 1 working day.
Gini London: independent women's fashion from London for every occasion
Gini London is an independent women's fashion brand based in London that sells its own dresses, tops, knitwear, bottoms and outerwear online at ginilondon.com. It suits you if you are looking for statement pieces for work, evenings out, summer days or a day at the races, with signature prints, animal prints, sequins and partywear running through the collections.
From a Camden market stall to a London label
Gini London started as a bohemian market stall in Camden and Spitalfields. Today a London-based design team refreshes the collections with what the brand calls the modern Gini woman in mind, combining contemporary design with its signature prints. The brand says it designs for elegance and versatility, so a piece can move from a casual look to an evening outfit, and that its styles aim to flatter every shape, from body-con dresses to midi A-lines and oversized trousers. Gini London also states a commitment to ethical and sustainable business practices and to charity.
Delivery, returns and service at Gini London
In the UK you choose between three tracked or guaranteed options: standard delivery in 2-4 working days, express in 1-2 working days, and guaranteed next day delivery if you order by 2pm Monday to Thursday. Standard delivery becomes free over £50 and express over £80, and the free shipping is applied at checkout. The delivery page also lists rates for Europe, the USA, Canada, Australia and the UAE, with any import duties paid by the recipient.
Returns go through the Royal Mail portal and any Post Office within 28 days. A fee is deducted from the refund, but one exchange per order is free, which helps if you are unsure about size; the contact team also gives size and fit advice on weekdays.
How to save at Gini London
The simplest saving is the newsletter: Gini London says on its homepage that signing up gives you a discount on your first order. The Last Chance to Buy section collects pieces that are on their way out, and seasonal promotions such as reduced faux fur appear on the homepage. Voucher codes often exclude items that are already reduced, so compare a code with the sale price, and plan your basket around the free delivery thresholds. Gini London accepts all major credit and debit cards, and refunds go back to the card you paid with.
If you are browsing for more fashion, save-up.co.uk also lists MALOA Voucher Codes, The Veylore Discount Codes, Sian Marie Promo Code and Brian Oak London Voucher Code as further shops in the Fashion category.