GI Cognition in numbers
- GI Cognition lists nine at-home breath tests, covering SIBO, IMO and combined SIBO + IMO with lactulose or glucose, lactose intolerance, fructose intolerance and H. pylori.
- According to the home page, results are typically available within 36 hours and are always reviewed with expert clinical interpretation rather than raw data alone.
- Orders are dispatched within 1 working day (Monday to Friday) via Royal Mail Tracked 24 with signature, and every kit includes a prepaid Royal Mail Tracked 24-hour return envelope for the sample.
- Kits ship only to Great Britain (England, Scotland, Wales). Northern Ireland is excluded because the Northern Ireland Protocol requires CE marking.
- Returns are accepted for unused, unopened kits in original packaging if you contact the company within 14 days of purchase and the kit arrives back within 30 days. Refunds take 10–15 working days.
- Damaged, defective or incorrect kits must be reported within 48 hours of delivery; GI Cognition then replaces the kit or refunds it in full, including return shipping costs.
- GI Cognition works with the private health insurers Aviva, WPA and Vitality. WPA issues a 6-letter pre-authorisation code, which you email to admin@gi-cognition.com.
- Each individual test is reviewed by at least two experts, and the service is registered with the Care Quality Commission (CQC).
Sources: Home page, Shipping policy, Returns & refund policy, Insurance & payment info, About us, Terms of use, Contact us.
Questions about GI Cognition
What does GI Cognition offer besides home test kits?
GI Cognition describes four pillars of diagnostic care: a specialist diagnostic centre in London with CQC-regulated GI physiology testing, mobile hospital testing delivered on-site to hospitals and clinics UK-wide, remote clinical diagnostic reporting for referring clinicians and laboratories, and home testing under the Gut Insights® name. The conditions it diagnoses include SIBO, reflux, IBS and functional bloating, motility disorders and belching disorders.
How does a GI Cognition at-home test work?
It runs in four steps. You order a kit based on your symptoms and it is sent to your home. You collect your breath samples at home following the instructions. You post the samples back for analysis in the accredited UK laboratory. Finally you receive a specialist-interpreted report, which GI Cognition describes as a diagnosis, not just data. No clinic visit is required.
How long does GI Cognition take to send results?
The shipping policy says results are processed within 3–5 working days after your sample is received and are delivered securely to your account. The home page states that results are typically available within 36 hours. Either way, every result is reviewed with clinical interpretation, and you can track your sample's return journey to the laboratory.
What should I do if my GI Cognition kit has not arrived?
Contact support@gi-cognition.com if the kit has not arrived within 5 working days of dispatch. Royal Mail aims to deliver the next working day but this is not guaranteed. A signature is required, and if you are not in, Royal Mail leaves a card so you can collect the kit or rearrange delivery. Tracking comes by email link.
Does GI Cognition ship to Northern Ireland or abroad?
No. GI Cognition ships exclusively to England, Scotland and Wales because of UKCA marking and MHRA rules for IVD medical devices. Northern Ireland and the EU require CE marking, the USA FDA clearance, Canada Health Canada licensing and Australia an ARTG listing. The company says it is pursuing global certifications and invites you to contact it about options in Northern Ireland.
Who pays the return postage for a GI Cognition kit?
You do, unless the item is faulty or incorrect. The prepaid envelope in each kit only applies to returning your biological sample, not to sending back an unopened product. For a damaged, defective or wrong kit reported within 48 hours of delivery, GI Cognition covers return shipping and replaces or fully refunds it.
How do I request a return from GI Cognition?
Email admin@gi-cognition.com with your order number and the reason for the return. GI Cognition confirms the return address and gives further instructions. Pack the kit securely with your name and order details inside and send proof of postage to speed up the refund. Opened or used kits and returned samples cannot be accepted for hygiene and regulatory reasons.
Can I claim a GI Cognition test through private health insurance?
Yes, coverage may apply to breath tests such as SIBO, fructose and lactose intolerance tests, depending on your policy. Contact your insurer before scheduling to confirm cover and obtain pre-authorisation, then send GI Cognition your insurer's name, policy number, claim reference and authorisation code. Some insurers require a GP or specialist referral, and policies may have excesses or limits.
How old do I have to be to use GI Cognition's services?
You must be at least 18 years old, unless you use the services under the supervision of a legal guardian. The Terms of Use also make you responsible for giving accurate and complete information during registration and for keeping your account details and passwords confidential. GI Cognition may modify these terms at any time.
How can I contact GI Cognition?
By email at admin@gi-cognition.com or by phone on +44 (0)203 411 2011. The contact page also has a form where you choose a topic: tests, consultation or other. The registered office of GI COGNITION LTD is on the 5th Floor, The Grange, 100 High Street, Southgate, London, N14 6BN. Delivery questions go to the support address in the shipping policy.
Why might a GI Cognition voucher code not work?
The usual reasons are an expired code, a minimum spend that has not been reached or products excluded from the offer. Check the terms shown with the code or try another current offer on this page. Codes are synced with the affiliate networks several times a day, and expired codes are removed and marked as expired.
GI Cognition: specialist gut health breath tests you can take at home
GI Cognition is a London-based neurogastroenterology and GI physiology service that sells clinically validated breath tests for home use under its Gut Insights® name. It is aimed at people dealing with bloating, IBS, reflux or suspected intolerances who want a specialist-interpreted diagnosis without a clinic visit, as well as clinicians and hospitals that need GI physiology testing.
Every kit is analysed in a UK laboratory and returned as a report rather than raw data. A voucher code from save-up.co.uk, entered at checkout on gi-cognition.com, makes your test order cheaper.
Nine home breath tests for common gut conditions
The home test range concentrates on breath analysis. Several tests come with a choice of substrate, lactulose or glucose, and the shipping policy describes the SIBO, IMO, lactose and fructose kits as hydrogen-methane tests, while H. pylori is detected with a urea breath test. All kits are UKCA-certified In Vitro Diagnostic devices.
- SIBO Breath Test with lactulose or glucose
- IMO Breath Test with lactulose or glucose
- SIBO + IMO combined test with lactulose or glucose
- Lactose Intolerance Home Test
- Fructose Intolerance Home Test
- H. pylori Breath Test
A clinic, a mobile hospital service and remote reporting
Home testing is only one part of the business. GI Cognition runs a CQC-regulated specialist diagnostic centre in London with consultant-led interpretation, a mobile service that brings equipment and staff to hospitals and clinics across the UK, and remote diagnostic reporting for referring clinicians and laboratories. Beyond breath tests, it covers pH monitoring and impedance testing for reflux, oesophageal and GI motility studies and supragastric belch assessment. The company states that each individual test is reviewed by at least two experts and that its reports are built to NHS clinical standards so private and NHS clinicians can accept them. You can also book a consultation through the website.
Delivery, sample return and refunds explained
Kits are dispatched within 1 working day from Monday to Friday and sent free by Royal Mail Tracked 24 with a signature, to England, Scotland and Wales only. Each kit contains a prepaid tracked envelope that you drop into any Royal Mail postbox with your sample, packed to MHRA and UK biohazard rules.
Sending back an unopened kit is a different matter: you must get in touch within 14 days of purchase, the kit must reach GI Cognition within 30 days, and you pay the postage unless the kit was faulty or incorrect. Refunds go to your original payment method within 10–15 working days.
Private health insurance with Aviva, WPA and Vitality
Something few online test shops spell out is a full insurance route. GI Cognition works with Aviva, WPA and Vitality, and coverage may apply to breath tests and other GI function tests. You contact your insurer first, obtain a pre-authorisation code, and email it with your policy and claim details to admin@gi-cognition.com; WPA, for example, issues a 6-letter code through its claims helpdesk. Excesses, limits and referral requirements depend on your policy, and prices for insured and self-pay tests may differ.
How to save on your GI Cognition order
Because delivery and the sample return are already free, a voucher code is where you can lower the cost of a self-pay test. Enter it in the promo or discount code box at checkout and check the total before paying, since some codes exclude certain products or need a minimum spend. Choosing the right test the first time also saves money, as opened kits cannot be returned. If you are shopping for other health products, you will find further Health & Beauty shops with voucher codes on save-up.co.uk, such as Nutriseed Discount Codes, The Beauty Store Voucher Codes, The Skin Beauty Voucher Code and Latest in Beauty Promo Code.