The Beauty Store in numbers
- Standard delivery to the UK Mainland costs £2.95 and is sent with Royal Mail Tracked 48, with an estimated delivery time of 5-7 business days.
- Express delivery to the UK Mainland costs £4.95 and is sent with Royal Mail Tracked 24, with an estimated delivery time of 3–5 business days.
- The Beauty Store has a 30-day return policy counted from receipt of the item, and a separate 14-day cooling off period in which you can cancel or return an order without giving a reason.
- Approved refunds are paid automatically to the original payment method within 10 business days; if more than 15 business days have passed since approval, you can contact customer.services@thebeautystore.com.
- The website is owned by The Beauty Store, registered in England and Wales with company number 10805437 and VAT number GB325347215, at 1st Floor Cloister House, New Bailey Street, Manchester, M3 5FS.
- Much of the stock comes from distributor overstock, seasonal clearance, packaging updates and retail closeouts, so packaging can vary slightly from newer retail versions.
- Customer service answers emails to support@thebeautystore.zendesk.com Monday to Friday, excluding Bank Holidays, typically from 8am to 4pm, with a typical response time of 24-48 hours.
Sources: Shipping policy, Refund policy, Terms of service, About Us, Contact Us, Homepage.
Questions about The Beauty Store
Where does The Beauty Store deliver?
The Beauty Store delivers to the whole of Great Britain and Northern Ireland with standard and express services. For England, Wales, Scotland, Northern Ireland and all islands except Guernsey and Jersey, VAT is included in the price and collected at checkout. For Guernsey and Jersey, prices exclude VAT, it is not collected at checkout, and local duties or taxes may apply on delivery.
Who pays for returns at The Beauty Store?
You pay for returns yourself: The Beauty Store states that it cannot cover the cost of returns and that the buyer must pay it. Delivery charges are also non-refundable. Items must be in the condition you received them, unworn or unused, with tags, in their original packaging and with a receipt or proof of purchase.
How do I start a return at The Beauty Store?
Request the return first by emailing support@thebeautystore.zendesk.com, because items sent back without a request are not accepted. Returns go to Customer Returns, The Beauty Store London Ltd, Unit 2 Orchard Business Park, Forsyth Road, Woking, GU21 5FH, United Kingdom. Once the return is received and inspected, the shop tells you whether the refund is approved.
Are the products at The Beauty Store genuine?
The Beauty Store says it works with trusted suppliers and distributors to ensure the products it sells are authentic and unused. Its lower prices come from buying distributor overstock, seasonal clearance, packaging updates and retail closeouts at reduced prices and passing the savings on, according to its About Us page.
Why might my The Beauty Store product look different from the shop version?
Packaging can vary slightly because many items come from packaging updates, clearance and overstock. The Beauty Store states that the product inside remains authentic even when the box differs from newer retail versions. Product images are also for illustration only, and colours on your screen may not match the product exactly.
What should I do if my The Beauty Store order arrives damaged?
Inspect your order when it arrives and contact The Beauty Store immediately if an item is defective, damaged or wrong, so the shop can evaluate the issue and put it right. The contact address for this is support@thebeautystore.zendesk.com, which also handles general return questions.
Can I exchange an item at The Beauty Store?
The Beauty Store does not run direct exchanges. Its refund policy says the fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item. Bear in mind that return postage is at your cost and the original delivery charge is not refunded.
What does The Beauty Store sell?
The Beauty Store sells fragrance, makeup, haircare and bath and body products, with featured categories for each on its homepage. It also offers a Bundle Up section with multipacks and tester bundles, for example from Joop! and Calvin Klein, and a Mystery Beauty Box containing 10 products.
Why is my The Beauty Store voucher code not working?
The usual reasons are an expired code, a minimum spend that has not been reached, or products that are excluded from the offer, such as certain brands or new launches. Check the terms of the code on this page, or try another current The Beauty Store offer instead.
Can I get text updates on my The Beauty Store delivery?
Yes, if you provide a UK mobile number: the shipping policy asks for one if you would like to receive text updates. Both standard and express orders are sent with tracked Royal Mail services, Tracked 48 for standard delivery and Tracked 24 for express delivery.
What happens if The Beauty Store shows a wrong price?
If a pricing error is found, The Beauty Store reserves the right to cancel your order or to contact you to arrange payment of any extra sum due, or to refund any over-payment. It also reserves the right to change product prices without notice, and all prices include VAT where applicable.
The Beauty Store: discounted fragrance, makeup and haircare from a UK family business
The Beauty Store is an online beauty retailer that describes itself as a UK family business selling genuine fragrances, skincare and haircare below recommended retail prices. Its homepage groups the range into Bath & Body, Fragrance, Hair Care and Makeup, and orders are delivered across Great Britain and Northern Ireland. The shop suits you if you already know which perfume or makeup product you want and would rather not pay the full high street price for it. A voucher code from save-up.co.uk can make your order cheaper still.
A range from eye shadow palettes to perfume gift sets
The About Us page speaks of thousands of products across fragrance, skincare, haircare and beauty gift sets. Brands shown on the homepage include Joop! and Calvin Klein, for example Joop! Homme Wild in a pack of two and Calvin Klein Eternity Moment Eau de Parfum. The fragrance menu is split into men's, women's and unisex scents and by concentration, so you can browse by the type of scent you prefer.
- Face: foundations, concealers, BB & CC creams, face primer, face powder, blushes, bronzers, highlighters & luminizers
- Eyes: eye shadow and palettes, eye primers, eyeliners, mascara, false eyelashes, eyebrow enhancers
- Lips: lipstick, lip gloss, lip liners, lip primer, lip & cheek stains
- Nails and tools: nail polish, nail tools, makeup brushes, cosmetic & toiletry bags
- Fragrance: eau de parfum, eau de toilette and eau de cologne for men, women and unisex, perfume gift sets, men's aftershave
- Body: deodorant & anti-perspirant, body bronzers & tints, body & hair glitter
Clearance stock and packaging updates behind the prices
The Beauty Store explains openly where its prices come from. It works with trusted distributors and buys distributor overstock, seasonal clearance, packaging updates and retail closeouts, which lets it purchase products at reduced prices and pass the savings on. The shop notes that packaging may sometimes vary slightly from newer retail versions, while the product inside remains authentic. If you are buying a present and the look of the box matters to you, keep this in mind before you place the order.
Delivery, returns and customer service
Standard delivery to the UK Mainland costs £2.95 with Royal Mail Tracked 48 and takes an estimated 5-7 business days, while express delivery costs £4.95 with Royal Mail Tracked 24 and takes 3–5 business days. The About Us page states free delivery on orders over £35. Customers on Guernsey and Jersey pay prices without VAT and may face local duties on delivery.
Returns are possible within 30 days of receipt, alongside a 14-day cooling off period. You must request a return by email before sending anything to the returns address in Woking, and you pay the return postage; delivery charges are not refunded. Approved refunds reach your original payment method within 10 business days. Customer service typically works Monday to Friday from 8am to 4pm and replies within 24-48 hours.
Ways to save at The Beauty Store
Many products already show a sale price next to the regular price, and the Bundle Up section groups multipacks and tester bundles of fragrances. The Mystery Beauty Box puts 10 products into one order. On top of this, a voucher code goes into the voucher or promo code field in the basket or at checkout; check the terms of each code, as certain brands or new products can be excluded and usually only one code works per order. If you also shop elsewhere in Health & Beauty, save-up.co.uk lists Klip Shop Voucher Codes, Neals Yard Remedies Discount Codes, an Arran Promo Code and a Myprotein Voucher Code as well.