Doulton in numbers
- Doulton dates its history to 1826, when the company says the world's first ceramic water filter was created, and it speaks of nearly 200 years of water filtration.
- Doulton says its filters are trusted by families in more than 100 countries and are made in Britain at its Staffordshire facility, certified to standards including NSF and WRAS.
- UK delivery is free on orders over £25; otherwise orders of 1 KG to 19KG cost £6.92, with surcharges such as £6.00 for Mainland Scotland and £13.00 for Northern Ireland.
- On the UK mainland from Land's End to Glasgow, orders received by 11:00 Monday to Friday are delivered the next working day between 09:00 and 16:00.
- Unwanted items can be returned up to 14 days after delivery if unused and in original packaging; refunds are processed within 3-5 working days of reaching the warehouse.
- Customer service is available Monday to Friday from 9:00 am to 4:00 pm GMT by phone on 0333 340 3600 and aims to answer queries within 24-48 hours.
- Doulton Water Filters is a limited company in Newcastle-under-Lyme with registration number 10183275 and VAT number GB432021161.
Sources: About us, Delivery information, Returns policy, Contact us, Impressum, Homepage, Terms of service.
Questions about Doulton
How fast does Doulton deliver to the UK mainland?
Doulton delivers the next working day between 09:00 and 16:00 on orders received by 11:00 Monday to Friday, for the UK mainland from Land's End to Glasgow. Later orders are processed the next working day, and weekend or Bank Holiday orders on the following working day. Areas beyond this can take three to four working days, and Northern Ireland by road service takes two working days.
What does Doulton charge for delivery to Scotland and Northern Ireland?
Doulton adds a surcharge to the standard charge for certain UK areas: £6.00 for Mainland Scotland, more than £12.00 for the Scottish Highlands, £30.00 for Scottish Offshore/Highlands and £13.00 for Northern Ireland. The standard charge for orders of 1 KG to 19KG is £6.92, and all charges appear itemised on your order summary before you submit the order.
What happens if a Doulton delivery fails?
A card is left at your address so you can arrange a second delivery with the carrier. If the second attempt also fails and delivery cannot be made within 3 days, the order goes back to Doulton and is refunded via your payment method, minus a £9.20 charge for the attempted deliveries. Deliveries must be signed for, except small items posted through your letterbox.
How do change-of-mind returns work at Doulton?
You can return unwanted items up to 14 days after your delivery date if they are unused and in original condition with packaging, tags and labels intact, and you complete the returns form. You pay the return postage, shipping is not refunded, and £6.67 is deducted if your order shipped free. Inform Doulton via the contact form or filtersales@doulton.com with your name, address and order number.
Can sealed Doulton products be returned?
No, not once the seal is broken. Doulton's returns policy states that the cancellation right does not apply to sealed products after the seal has been broken. If you are unsure which filter you need, use the filter identification tools or the quiz before opening a cartridge, because an opened sealed item cannot be returned simply because you changed your mind.
What does Doulton do if a product is faulty?
Doulton offers a replacement or a refund once it receives the faulty product. Email filtersales@doulton.com first, as the team may be able to help. If not, send it to Unit 4 Lymedale Cross Industrial Estate in Newcastle-under-Lyme. Doulton reimburses delivery charges and reasonable return costs with proof of payment, and refunds go to the card you paid with within 14 days of receipt.
What should I do if my Doulton order arrives damaged?
Notify Doulton within 24 hours and send photos of the broken products to filtersales@doulton.com. The contact page also asks you to email customer service as soon as possible if an item arrives damaged or incomplete. If you choose a replacement for a faulty item, it is delivered free of delivery charges and you get a further 14 days to change your mind.
Can I change the delivery address of a Doulton order?
Only within 30 minutes of placing the order, because Doulton packs and ships quickly. Email filtersales@doulton.com or call 0333 340 3600 straight away. Doulton does not deliver to P.O. boxes or shipping agent addresses, so enter a street address. If an order has not arrived after 10 working days, contact customer service by email and expect a reply within 2 working days.
Where are Doulton water filters made?
In Britain. Doulton says its Staffordshire facility has a team of manufacturing specialists making the filters and houses its entire operations, from technical experts to customer service and marketing. Filters go through months of testing in its own laboratories, are independently verified and certified, and meet standards including NSF and WRAS.
What is the Doulton Subscribe & Save scheme?
It is a subscription for replacement filters, so you do not have to reorder them by hand. Doulton presents it on its homepage as a way to avoid the hassle of reordering and lists Filter Subscriptions and Manage My Subscription in its menu. Check the current subscription offer on doulton.com, as the scheme's own conditions decide how it combines with other discounts.
Doulton: ceramic water filters for your kitchen, made in Britain since 1826
Doulton Water Filters is a British maker of ceramic water filter systems, selling direct from doulton.com alongside its second brand, British Berkefeld. If you want better-tasting tap water at home or on the move, the shop covers everything from under sink systems and countertop units to gravity filters, filter bottles and the replacement cartridges that keep them running. A voucher code from this page lowers the price of your order before you pay.
The Doulton range from under sink systems to gravity filters
The shop sorts its filters three ways: by type of system, by the contaminant you want to reduce and by brand. That makes it easier to start from a concern such as hard water or chlorine taste rather than from a product name. Replacement filters have their own area with tools to identify the filter you already own, and bundles combine systems with accessories.
- By type: Countertop Systems, Under Sink Systems, Gravity Systems, Portable Systems
- Replacement Filters, Spares & Accessories
- By concern: Lead & Heavy metals, PFAS & Forever Chemicals, Chlorine & Odour, Fluoride & Nitrate, Limescale & Hard Water, Microplastics
- Brands: Doulton and British Berkefeld
Ceramic filtration with nearly 200 years of history
Doulton traces its story to 1826 and the creation of the world's first ceramic water filter, and it still builds its range around ceramic cartridges such as the Biotect Ultra. Filters are tested for months in its own laboratories and certified to standards including NSF and WRAS. Production and the whole operation sit in Staffordshire, so the customer service team you reach works in the same place as the people who cast the filters. The shop publishes test data, contaminant guides and a quiz to help you choose a system.
Installation help and support for your system
A video library shows how to install the under sink systems, the tap-mounted countertop unit and the British Berkefeld gravity accessories, and how to condition ceramic filters before first use. Doulton says a plumber can usually fit an under sink system in under an hour, while gravity systems need no plumbing or electricity. Questions go to customer service on weekdays from 9:00 am to 4:00 pm GMT, by phone, email or a support ticket.
How to save at Doulton
The simplest saving is the delivery threshold: UK orders over £25 ship free, which a replacement filter or two will often reach. If you change filters regularly, the Subscribe & Save scheme for replacement filters spares you reordering by hand. The Bundles & Offers section groups bundle deals and best sellers, and seasonal sales appear on the homepage. Enter a voucher code at checkout and compare the order summary before you submit, because delivery is added separately. Doulton's terms state that products are for personal use only, not for resale.
For more "Home & Furniture" shops with voucher codes on save-up.co.uk, see Waterford Voucher Codes, The Storage Bay Discount Codes, Bed Kingdom Promo Code and GX Pillows Voucher Code.