Connie Gray in numbers
- Connie Gray candles, diffusers and eau de parfum are hand-made in the UK and named after some of the brand's favourite places in London.
- Connie Gray launched its first perfected collection in 2016 and works from a studio in Hampton.
- Standard UK Delivery costs £5 and takes 2-5 working days.
- Products can be returned within 15 days of the original purchase if they are unused, undamaged, in their original packaging and you have obtained a Return Merchandise Number (RMN).
- Returns are sent to 16a High Street, Hampton, Greater London, TW12 2SJ; the Return Merchandise Number is available by phone on +44 203 7731366.
- A blog post dated 05/12/2023 announced a new glass range for the candles: thicker glass and a couple of additional sizes.
- The terms of Connie Gray Ltd, last updated on June 09, 2016, refer you to the Sale of Goods Act 1979, the Unfair Contract Terms Act 1977 and the Unfair Terms in Consumer Contracts Regulations 1999.
Sources: Homepage, Our story, Shipping & delivery, Returns policy, Terms & conditions, Contact.
Questions about Connie Gray
Where does Connie Gray deliver?
Connie Gray currently delivers within the UK. The shipping page says the shop cannot cover the whole world yet, but is re-engaging with international shippers and hopes to have Europe and America back online shortly. International Shipping is listed among the options coming soon, so orders from outside the UK are not possible at the moment.
How much does delivery cost at Connie Gray and how long does it take?
Standard UK Delivery at Connie Gray costs £5 and arrives within 2-5 working days. The shipping page names no free delivery threshold, so the £5 applies to standard UK orders. If you are ordering a candle as a gift for a particular date, allow for the full five working days.
Does Connie Gray offer next day delivery or click and collect?
No, not yet. Connie Gray lists Named Day, Next Day and Click and Collect, together with International Shipping, as options it is currently working on adding. For now, Standard UK Delivery at £5 within 2-5 working days is the only delivery option shown on the shipping page.
How do I return a product to Connie Gray?
You first obtain a Return Merchandise Number (RMN) by phone on +44 203 7731366 or via the contact page. Then you send the product in its original packing with the number and a note saying whether you want an exchange or a refund to 16a High Street, Hampton, Greater London, TW12 2SJ. The product must be unused and returned within 15 days.
Who pays the return postage at Connie Gray?
You do. Connie Gray states that shipping charges incurred in returning a product are non-refundable, and that you are responsible for the shipping costs and for the risk of loss or damage during shipping, both to and from Connie Gray. A tracked service is therefore worth considering for glass candles and diffusers.
Can sale items from Connie Gray be refunded?
Yes. Connie Gray's returns policy states that sale items can be refunded. The general conditions still apply: the return must fall within 15 days of the original purchase, the product must be unused, undamaged and in its original packaging, and you need a Return Merchandise Number before sending it back.
What should I do if my Connie Gray order arrives damaged?
Notify Connie Gray immediately. The returns policy asks customers who receive a damaged product to get in touch straight away for assistance. You can reach the shop by phone on +44 203 7731366 or through the form on the contact page, which asks for your name, phone, email and enquiry.
Where are Connie Gray products made?
Connie Gray products are hand-made in the UK. The brand began at a kitchen sink, where the founder and friends blended and poured the first candles, and today works from its studio in Hampton. According to Our Story, visitors to the studio can smell the products before they can see them.
Which payment details does Connie Gray ask for?
Connie Gray's terms say you may be asked for your credit card number, its expiration date, your billing address and your shipping information. You confirm that you have the legal right to use the credit card or other payment method. No list of further payment methods is published on the pages checked.
Can Connie Gray cancel an order?
Yes. Connie Gray Ltd reserves the right to refuse or cancel an order, for example because of product availability, errors in the description or price, an error in the order, or suspected fraud or an unauthorised transaction. The terms state that prices and descriptions on the site may occasionally be inaccurate.
Can I contact Connie Gray about trade supply?
Yes. The contact page invites questions about products, trade supply or anything else, using a form with fields for first name, last name, phone, email and enquiry, plus a GDPR consent box. Connie Gray can also be reached by phone on +44 203 7731366.
Connie Gray: handmade London candles, diffusers and fragrances for your home
Connie Gray is a small fragrance brand from Hampton in Greater London that makes luxury scented candles, diffusers and eau de parfum by hand in the UK. Each scent is named after a place in London the makers love, which gives the range a clear local character. It suits you if you like filling your home with fragrance or are looking for a gift with a London story behind it.
The shop at conniegray.london is compact and easy to browse, and a voucher code from save-up.co.uk can make your order cheaper before the £5 delivery charge is added.
Three formats, one set of London scents
The menu is divided into Products, Scents, Blog, Our Story and Contact. Under Products you choose a format first; under Scents you start from a signature scent you already know and see it in every available form. The New Collection draws on botanical essences found in the city's parks and gardens and combines them with scents meant to evoke the streets of London.
- Scented candles, since 2023 in a thicker glass range with a couple of additional sizes
- Reed diffusers for a lasting room fragrance
- Eau de parfum for wearing the same scent yourself
- Shop by Scent for matching a candle, diffuser and perfume
A grandmother's perfume blends turned into candles
The brand carries the name of the founder's grandmother, who blended perfumes in a Victorian London home and liked to match a scent to the person receiving it. One of her own signature scents lives on today as Belgravia. Years later her granddaughter revived the recipes, first at the kitchen sink with friends, then as a perfected first collection launched in 2016. Packaging was chosen to reflect the family's London heritage, and production still takes place in the Hampton studio, where, as the brand puts it, you can smell the products before you see them.
Delivery and returns at Connie Gray
Orders currently ship within the UK only, by standard delivery for £5 in 2-5 working days. Named Day, Next Day, Click and Collect and international shipping are announced as coming soon. Returns are possible within 15 days if the item is unused, undamaged and in its original packaging, and you first need a Return Merchandise Number by phone or via the contact form. Return postage is at your expense and not refunded, and sale items can also be refunded under the same conditions.
- Delivery: £5, UK, 2-5 working days
- Returns: 15 days with a Return Merchandise Number
- Return address: 16a High Street, Hampton
- Damaged item: contact the shop immediately
Saving on your Connie Gray order
A voucher code normally reduces the price of the goods, while the £5 delivery charge is calculated separately unless an offer states free delivery. Promotions can carry their own rules, which take precedence over the general terms of Connie Gray Ltd where the two conflict, so read the conditions of each code. The blog is the place where Connie Gray announces seasonal events such as its Gray Friday promotion of November 2025, so it is worth checking before a larger gift order. If you are furnishing more than the scent of a room, you will also find Skirting King Voucher Codes, Designer Sofas 4U Discount Codes, Slate House Promo Code and WEEKETT Voucher Code for further Home & Furniture shops on save-up.co.uk.