SilkSilky in numbers
- SilkSilky advertises free shipping on orders over $59 and a 365-day returns and exchanges policy on its start page.
- You can request a return or exchange within 365 days from the date you receive your item. Requests after 365 days cannot be accepted, and the team replies within 3 working days.
- Returns are handled through regional warehouses: the UK warehouse for the UK, a Germany warehouse for EU countries and a US warehouse for the USA, Canada and Australia.
- Once SilkSilky has received and inspected a returned parcel, the refund is completed within 14 working days. Shipping fees are non-refundable.
- The SilkSilky Gift Card comes in six amounts from US$50 to US$500, is delivered by email immediately, has no processing fees and does not expire.
- SilkSilky holds OEKO-TEX certification No. 2406198 and ECOCERT GREENLIFE certification No. 00297582.
- The shop states over 1 million satisfied customers and over 1,227,000 silk sleepwear and apparel items sold in 2025.
- Checkout accepts VISA, MasterCard, American Express, Discover and Diners Club cards, digital wallets such as Apple Pay, Google Pay and Amazon Pay, and PayPal, including PayPal Pay in 4.
Sources: SilkSilky start page, Refund policy, Gift card, Our story, Payment methods, Support Center, Terms of service.
Questions about SilkSilky
What does SilkSilky sell?
SilkSilky sells silk sleepwear, clothing, bedding and accessories made from mulberry silk. The shop's navigation lists pajamas, blouses, robes, lingerie, nightgowns, bonnets, scarves, silk dresses and silk panties, and the start page also shows shirts, camisole sets and bedding. The shop describes itself as the Natural Silk Expert.
How long do I have to return an item to SilkSilky?
You can request a return or exchange within 365 days from the date you receive your item. Items must be unwashed, unworn and undamaged with all original tags attached, and each order is eligible for one return or exchange only. Start a request by emailing services@silksilky.com.
Who pays for returns at SilkSilky?
For non-defective items you pay the return or exchange shipping fees, including on a first order. Refunds go back to the original payment method. If an item is damaged, defective or incorrect, contact SilkSilky first and do not send it back until customer service confirms the issue.
Which SilkSilky items cannot be returned?
Four groups cannot be returned or exchanged: underwear and bras, mystery boxes, final sale or clearance items, and gift cards. The shop says they are clearly marked on the product page, so check the page before you order, especially when an item sits in a sale or clearance section.
How much do I get back from SilkSilky if I used a promo code?
If a promo or discount was applied, the refund equals the final amount you paid for that item; without one it equals the original item price on the website. Shipping fees are non-refundable. The refund is completed within 14 working days after SilkSilky receives and inspects the parcel.
How long does SilkSilky delivery take?
Delivery time has two parts: order processing, usually 1-2 business days, and shipping. SilkSilky's support centre has articles on standard and express timeframes, shipping costs, customs and duties. Free standard shipping applies to orders over $59, and the cart shows any shipping charge before you pay.
Which payment methods does SilkSilky accept?
SilkSilky accepts VISA, MasterCard, American Express, Discover and Diners Club, plus Shopify Pay, Apple Pay, Google Pay, Amazon Pay, Meta Pay, Shop Pay Installments, Bancontact, PayPal, PayPal Pay in 4, Afterpay and E-Gift Cards. The shop reserves the right to limit options in certain circumstances.
Does SilkSilky sell gift cards?
Yes. The SilkSilky Gift Card comes in six amounts: US$50, US$100, US$200, US$300, US$400 and US$500. It is delivered to your inbox immediately after purchase. Gift cards are final sale and cannot be replaced, refunded or returned, and gift card codes cannot be applied to buying gift cards.
Can I cancel or change a SilkSilky order?
Before shipment you may cancel or modify your SilkSilky order free of charge. After shipment the shop cannot cancel or change it. When an order is cancelled, a full refund goes to the original payment method and a confirmation email is sent.
What should I do if my SilkSilky item arrives damaged?
Contact SilkSilky before sending anything back. Email services@silksilky.com with your order number, photos or videos and details of the issue, then follow the instructions from customer service. After the returned item has been received and inspected, the refund or replacement is processed within 14 working days.
Why is my SilkSilky voucher code not working?
Common reasons are an expired code, a minimum spend that has not been reached or products that are excluded from the offer. Check the terms of the code or try another current offer. Also make sure you entered it in the “promo code” or “discount code” box at checkout.
How often are SilkSilky voucher codes updated on this page?
The codes are synced with the affiliate networks several times a day. Expired codes are removed and marked as expired, and the offers are checked every day. If there is no code at the moment, the link on the page leads to silksilky.com, where the latest promotions are shown.
SilkSilky: mulberry silk sleepwear, clothing and bedding online
SilkSilky is an online shop for silk that calls itself the Natural Silk Expert and presents its range as affordable luxury in silk. It sells sleepwear, clothing, bedding and accessories made from mulberry silk, for buyers who want silk pieces for sleep and everyday wear. A voucher code from save-up.co.uk can make the order cheaper.
The shop has country versions, among them the United Kingdom, the United States, Australia, Canada and France, and a currency selector that includes GBP £. The sections below explain what you can buy, how returns, payment and support work, and where a code fits at checkout.
The range: silk sleepwear, clothing and bedding
The start page groups the range under pajamas, nightgowns, shirts, dresses, camisole sets and bedding. The navigation adds blouses, robes, lingerie, bonnets, scarves, silk dresses and silk panties. Many pieces are labelled 100% washable mulberry silk and come in fabric lines such as SilkFlex™, SilkLuxe™ and SilkLight™.
Filters let you shop by men, women or couples, by colour and by size. Bedding sizes run from Twin to Cal.King, and fabric weights such as 16, 19 and 25 momme are listed. The free shipping collection alone showed 437 results.
- Sleepwear: pajama sets, nightgowns, nightshirts, robes and camisole sets
- Apparel: shirts, blouses, dresses and skirts
- Bedding: fitted and flat sheets with pillowcases, and pillowcases with a hidden zipper
- Accessories: sleep bonnets and silk scarves
- Underwear and gift cards
What sets SilkSilky apart
Most of the reassurance sits in the policies. Returns and exchanges are open for 365 days after you receive an item, orders from the UK are returned to a UK warehouse, and a refund is completed within 14 working days after inspection. The shop holds OEKO-TEX certification (No. 2406198) and ECOCERT GREENLIFE certification (No. 00297582). Buyers can add Worry-Free Delivery, which covers lost packages, delays over 30 days and parcels marked delivered but not received.
Checkout accepts major cards, wallets such as Apple Pay, Google Pay and Amazon Pay, PayPal and PayPal Pay in 4, and Afterpay. The Support Center sorts help by topic, with 27 articles on shipping and delivery, 15 on returns and exchanges and 14 on promotions and store credit. Gift orders can ship to someone else, with a gift message or packaging.
How to save at SilkSilky
A code from this page goes into the “promo code” or “discount code” box at checkout. Check that the price has dropped before you pay. Codes usually reduce the price of the goods, while delivery is calculated separately unless an offer says free delivery. A minimum spend or excluded products are common reasons for a refusal. Shipping is free on orders over $59, and the free shipping collection is built around pieces that help an order reach that level.
The start page also shows sale sections and bundle deals, but items marked final sale or clearance cannot be returned. If you used a promo, a later refund equals the amount you paid. Gift card codes go into the box labelled “Discount code or gift card”. For more savings on the home, save-up.co.uk has further Home & Furniture shops with voucher codes: AirCraft Home Voucher Codes, Coopers of Stortford Discount Codes, Tile Kingdom Voucher Code and Cox and Cox Promo Code.
The idea behind the brand
SilkSilky says it began with its founder's search for relief from skin inflammation, which she found in natural silk. Since most silk products cost hundreds or even thousands of dollars, she spent years working with silk producers and optimising the supply chain to bring the price down.
Today the shop states over 1 million satisfied customers and over 1,227,000 silk sleepwear and apparel items sold in 2025. It works with 2,000+ affiliate marketers and points to over 50,000 reviews on its start page.