Patrol Store Discount Codes UK

Online orders must be placed before 12pm, or before 2.00pm if you order by phone, Monday to Friday, to be dispatched the same day. Bank holidays and stated closed days are excluded. Services outside the mainland can take longer, and certain postcodes, for example Northern Ireland, the Isle of Wight and the Shetland Islands, add 2 days.

For hygiene reasons Patrol Store does not accept returns of earpieces or underwear, and blister packs cannot be returned once opened. Items worn outside invalidate the return, so you should try them on indoors. Items with damaged packaging or removed tags are accepted only if faulty, and a damaged boot box incurs a non-negotiable £10 re-boxing fee.

You enter your order number and email address on the online returns page, choose refund or exchange and wait for a confirmation email with shipping guidelines. A prepaid Royal Mail Tracked 48 label costs £3.95. You may use your own carrier instead, but at your own cost and liability. Original shipping charges are non-refundable unless an item is faulty or under warranty.

Patrol Store processes a received return within 10 working days of delivery in-store and tells you whether the refund is approved or rejected. If approved, a credit goes automatically to your original payment method within 10 working days, with the postage and return fee removed from the refund total.

Write the item you want in the note of the return request. Before Patrol Store dispatches the new item, you pay the £3.95 return charge plus £3.95 postage back to you. You receive an invoice covering the return cost and any price difference between the items being exchanged.

Patrol Store guarantees that if your order does not arrive within the specified time frame for your delivery address, it refunds the full cost of postage and packing. If an item is missing, you can call 01892 662 280; the courier may need up to 48 hours, or longer over a weekend, to investigate.

Refusing delivery leads to a £15 deduction from the refund against the cost of goods. If the courier returns an order to sender for any reason, Patrol Store charges a second postage fee, and if you ask for a refund instead, the original postage cost is not refunded.

Yes. Patrol Store has a Corporate and Bulk Sales Team offering custom pricing for teams, departments, forces or agencies, reachable on 01737 223062 or sales@patrolstore.com. It also says it can source items not listed on its website. Customers making bulk purchases for a government or commercial organisation may, under certain circumstances, be given credit.

Possibly, if you act fast. Patrol Store says you may be able to cancel or amend an order within the hour of placing it, as long as this is before 2pm, because courier collections come at 3pm. Address changes also need to be reported within the hour.

You need your order number and the email address you used at checkout. The order number is in your confirmation email, which can take up to 30 minutes to arrive. A second email tells you when the order is on its way; large orders may come in more than one parcel.

Contact Patrol Store before using the returns process. For a faulty or incorrect item, email info@patrolstore.com with your name, order number, product name and code, and a picture of the fault. Warranty returns carry no charges.