House of Stanbury in numbers
- House of Stanbury is the trading and website name of Bust The Label FZ-LLC, a company licensed in Ras Al Khaimah, United Arab Emirates, under Licence Number 5031771.
- A change-of-mind return can be requested by email within 14 days of receiving the order, giving the order number and the items to be returned.
- Once a return has been approved, the item must be dispatched back to House of Stanbury within 14 days; a tracked and insured delivery service is strongly recommended.
- Eligible items can be exchanged within 14 days, subject to availability and the same conditions as the returns policy; personalised pieces cannot be exchanged.
- Cancellation requests for personalised orders must be received within 12 hours of placing the order, because production may begin shortly afterwards.
- House of Stanbury ships worldwide. Customs duties, import taxes, VAT and brokerage fees charged by the destination country are the customer's responsibility unless checkout expressly states otherwise.
- For change-of-mind returns you arrange and pay for the return shipping, and the original shipping charges are generally non-refundable unless the law requires otherwise.
- The shop offers a curated collection of clothing, accessories, jewellery, homeware, travel pieces and other lifestyle products, some of them handmade, handwoven, produced in limited quantities or created to order by artisans.
Sources: Terms of service, Returns, exchanges, refunds & shipping policy, FAQ.
Questions about House of Stanbury
Where does House of Stanbury deliver?
House of Stanbury ships worldwide, and eligible international returns are accepted as well. Orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges set by the destination country, and unless checkout expressly states otherwise these are the customer's responsibility. For buyers in the UK this means the final cost of an order can include charges on top of the basket total, which is worth keeping in mind when you weigh up a discount.
How long does shipping take at House of Stanbury?
Most House of Stanbury orders are shipped promptly unless the product page states otherwise. Pieces that are handmade, handwoven or made to order by artisans may take longer to reach you. Once your order has been dispatched, you receive a shipping confirmation with tracking details so you can follow the parcel. The sources give no fixed number of days, so read the product page before you order if you need an item by a certain date.
How do I return an item to House of Stanbury?
You email houseofstanbury@gmail.com within 14 days of receiving your order, giving your order number and the items you want to return. Do not send anything back before contacting the team, as they provide the return instructions and the return address. Once the return is approved, the item must be dispatched within 14 days. A tracked and insured delivery service is strongly recommended, particularly for high-value items, and you should keep proof of postage.
What condition must items be in for a House of Stanbury return?
Items must be unused, unworn and in their original condition, free from marks, make-up, perfume, deodorant, damage or signs of wear. All original tags, labels and accessories must be attached or included, along with dust bags, boxes or product-specific packaging where reasonably possible, and the parcel must be packed to prevent damage. House of Stanbury may refuse a return or deduct from the refund if an item has been handled beyond what inspection requires.
Which products can't be returned to House of Stanbury?
Personalised, customised and bespoke products, items made to your individual specification, made-to-order personalised pieces and items marked as final sale or non-returnable normally cannot be returned or exchanged. Sealed goods that are unsuitable for return for health or hygiene reasons once opened are excluded where applicable. These limits do not affect goods that are faulty, damaged, incorrectly supplied or misdescribed, and handmade pieces that are not personalised may carry their own conditions on the product page.
Can I exchange an item at House of Stanbury?
Yes, eligible items can be exchanged subject to stock availability and the same conditions as returns. Contact houseofstanbury@gmail.com before sending anything back. Unless the item is faulty, damaged or incorrectly supplied, you pay for returning the original, for shipping the replacement and for any customs duties or taxes involved, and House of Stanbury may ask for the replacement delivery charge before dispatch. Personalised, bespoke or customised pieces cannot normally be exchanged.
Can I cancel or change a House of Stanbury order?
Yes, as long as the order has not yet been packed or dispatched; contact houseofstanbury@gmail.com as soon as possible. In that case the team will do its best to cancel or change the order and, where applicable, issue a full refund. For personalised orders the cancellation request must arrive within 12 hours of ordering, because production may begin shortly afterwards. Once preparation or dispatch has begun, a change or cancellation cannot be guaranteed.
Who operates House of Stanbury?
Bust The Label FZ-LLC operates houseofstanbury.com and trades as House of Stanbury; the company is licensed in Ras Al Khaimah, United Arab Emirates, under Licence Number 5031771. Purchases are governed by its Terms of Service, Privacy Policy and Returns, Exchanges, Refunds & Shipping Policy. Where the Legal Notice and the Terms of Service differ on a purchase, the Terms of Service apply to the extent of that inconsistency.
In which currency does House of Stanbury show its prices?
Prices appear in the currency shown on the site, and where several currencies are available the conversion may be approximate and can change with exchange rates or payment-provider calculations. The final amount payable is shown at checkout. Unless stated otherwise, House of Stanbury prices do not include customs duties, import taxes, VAT or brokerage fees, so check the checkout total after you have entered a voucher code.
Why can House of Stanbury pieces differ slightly from the photos?
Because many pieces are handmade, handwoven, produced in limited quantities or created to order by artisans, so colour, texture, finish, dimensions or pattern can vary slightly. House of Stanbury states that these natural variations are part of the character of such products and do not necessarily constitute a defect. The appearance on screen can also differ depending on your device, screen settings and lighting.
Why is my House of Stanbury voucher code not working?
Usually because the code has expired, a minimum spend has not been reached or the products in your basket are excluded from the offer. Check the terms of the code on this page or try another current House of Stanbury offer. We sync the codes with the affiliate networks several times a day, and expired codes are removed and marked as expired.
House of Stanbury: a curated edit of fashion, jewellery and homeware for the well-travelled
House of Stanbury began as a curated collection of favourite accessories, homeware, clothing and travel essentials found over years of travelling the world, brought together in one online shop. It suits you if you look for pieces you do not see everywhere: artisan-made items, leather accessories, smaller gifts and things for the home sit alongside clothing and jewellery.
The shop ships worldwide from houseofstanbury.com, which is operated by Bust The Label FZ-LLC. With a voucher code from save-up.co.uk, when one is listed, your order becomes cheaper before you pay.
The range from clothing to travel essentials
The menu of House of Stanbury is short and organised by type of piece rather than by brand. Alongside the main categories there are sections for new arrivals and bestsellers, a favourites edit chosen personally for the shop and a section titled Maldives. On the homepage the collections are grouped into travel essentials, clothing, and leather accessories and smaller gifts, which makes the shop a place to look for presents as well as for your own wardrobe.
- New In and Shop All
- Clothing
- Jewellery
- Bags
- Homeware
- Travel Essentials and Bestsellers
Handmade and artisan pieces with their own character
What sets House of Stanbury apart is the share of pieces that are handmade, handwoven, produced in limited quantities, personalised or created to order by skilled artisans. The shop states openly that such items can vary slightly in colour, texture, finish, dimensions or pattern, and that these variations belong to the character of the piece rather than counting as a defect. Made-to-order items may also take longer to arrive than stock pieces, so it is worth reading the product page for any timing note. Personalised pieces are generally final sale, which is why a cancellation request for them has to come within 12 hours of ordering.
Worldwide shipping, returns and contact by email
House of Stanbury ships worldwide, and the site lets you choose among many currencies, including Australian, Canadian and US dollars. Conversions can be approximate, and the final amount is always shown at checkout. Customs duties, import taxes and VAT of the destination country are generally yours to pay. Once an order is dispatched, you receive a confirmation with tracking details.
Returns run by email: you contact houseofstanbury@gmail.com within 14 days of receiving the order, wait for the return instructions and send the item back unused, with its tags and packaging. Return postage and the original shipping charges are paid by you, so a tracked and insured service is the safer choice for valuable pieces.
Saving at House of Stanbury with a voucher code
The pages of House of Stanbury name no newsletter discount, app or loyalty club, so a voucher code is the main way to pay less. Codes usually exclude items that are already reduced, and anything marked final sale cannot normally be returned, so compare the code with the sale price and read the product page before you decide. Because duties and the exact currency conversion only become final at checkout, check the total there after entering the code.
If you shop across several labels, further Fashion shops with voucher codes on save-up.co.uk include Playful Promises Voucher Codes, Heat Holders Discount Codes, Savile Row Company Promo Code and Yours Clothing Voucher Code.






