MONÉ in numbers
- Standard UK delivery costs £5 for eligible orders up to £25 and is free for eligible orders from £25.01. Express delivery costs £8 where available.
- Standard shipping typically takes 5 to 10 business days from dispatch. Express shipping takes approximately 2 to 5 business days, where available at checkout.
- The online store is based in France and ships to the United Kingdom, so customs fees and taxes may apply and are the buyer's responsibility.
- Moné Professional states 25 years of professional hair care expertise and sales in more than 30 countries. It is part of MONE Group, headquartered in Issy-les-Moulineaux, France.
- The styling range offers heat protection up to 220°C. The shampoos are sulfate-free, and the masks and leave-ins are paraben-free.
- Moné offers a 14-day no-questions-asked return policy under the UK Consumer Rights Act 2015 and a free gift with every order over £25.
- If an order arrives damaged, you contact Moné within 48 hours of receipt and send photos of the product and the packaging.
- Best sellers include the Hyaluronic Dream Luminizer 50ml at £16.90 GBP and the Texturizing Volume Powder 8g at £14.90 GBP, which shows 2626 reviews.
Sources: Shipping policy, About Moné Professional, Homepage, Contact us, Terms of sale.
Questions about MONÉ
Where does MONÉ ship from, and can customs fees apply?
MONÉ ships from France to locations within the United Kingdom. Because parcels cross from France to the UK, additional customs duties, taxes or other fees may apply. The buyer pays these on receiving the package. Moné asks you to check the UK import regulations before you place an order, so allow for possible charges in your total.
How long does delivery from MONÉ take?
Standard shipping from MONÉ typically takes 5 to 10 business days from the date of dispatch. Express shipping takes approximately 2 to 5 business days where it is offered at checkout. After dispatch you receive an email with a tracking number, so you can follow the parcel on the courier's website. Delivery times are estimates and may vary during holidays.
What does express delivery cost at MONÉ?
Express delivery at MONÉ costs £8 where it is available. Standard UK delivery costs £5 for eligible orders up to £25 and is free from £25.01. Which delivery options apply to your basket and address, and the final delivery charge, are shown at checkout before you pay. This lets you compare standard and express before you place the order.
What happens if a MONÉ parcel arrives damaged or gets lost?
For a damaged MONÉ order, contact the shop within 48 hours of receipt and send photos of the product and its packaging. If a parcel is lost, Moné works with the courier service to resolve the issue. If the parcel cannot be located, Moné offers a replacement or a refund. Orders are packed carefully to minimise the risk of damage.
What is MONÉ's return policy?
MONÉ offers a 14-day no-questions-asked return policy under the UK Consumer Rights Act 2015. The shipping policy refers to a separate Return Policy page for the details of returns and exchanges. Read that page before you send anything back, because the sources used here do not state who pays for return postage.
Are MONÉ shampoos sulfate-free?
Yes. Moné Professional states that its shampoos are sulfate-free and that its masks and leave-ins are paraben-free. The brand says it does not make blanket «clean» claims. Instead, it lists what it leaves out and why. The range is structured around the hair concern, such as fine, thick, coloured, bleached, curly or damaged hair.
Up to what temperature do MONÉ heat-protective sprays work?
MONÉ's styling range offers heat protection up to 220°C. The brand says its heat-protective sprays were built for people who blow-dry, straighten or curl their hair. The Heat-Protective Styling Spray, 150ml, is listed among the best sellers at £15.90 GBP with 2233 reviews. This makes it one of the most reviewed products on the homepage.
What active ingredients do MONÉ products use?
Moné builds each formula around an active complex. The Root Volumizer uses hemp and avocado oils. The Sparkling Shine line uses an 8-oil blend. Moneplex 04 uses keratin and silk proteins. The brand says its products are created by a team of hairdressers, designers and chemists. They are designed to be multifunctional and time-saving.
Does MONÉ offer special prices for hairdressers and salons?
Yes. MONÉ invites representatives of beauty salons, professional stylists and hairdressers to use exclusive pricing for industry professionals. You fill in a form with your name, email, phone number and a message. A member of the team then contacts you to discuss the terms of collaboration. The menu item «For Professionals» leads to this offer.
How can I contact MONÉ customer service?
You can reach MONÉ by email at info@moneprofessional.fr or by phone on +33 6 02 12 64 86, Monday to Friday from 9am to 6pm CET. The contact page also has a form for questions about a product, an order, a return, or a press or collaboration enquiry. On Instagram the brand is @mone_professional_eu.
Can MONÉ change its prices after I have seen them?
Yes. Under section 4 of MONÉ's terms of sale, prices are subject to change without notice. Moné UK may also modify or discontinue the service at any time. Check the price and the delivery charge again at checkout, especially when you apply a voucher code. The store is hosted on Shopify.
MONÉ: salon-quality hair care from France for your routine at home
MONÉ, sold in the UK by Moné UK, is the online shop of Moné Professional. This French hair care brand belongs to MONE Group in Issy-les-Moulineaux. It is aimed at people who want the products hairdressers use, without the salon mark-up, and at salon professionals who buy at trade prices. The shop sells shampoos, conditioners, masks, leave-in sprays, styling powders and heat protection. A voucher code from save-up.co.uk makes your order cheaper.
A range sorted by hair concern
The MONÉ range is organised around what your hair needs, not around gender or trends. The main menu leads to Products, Hair Needs, a Promotion section and a dedicated area for professionals. Well-known products include the Hyaluronic Dream Luminizer, the Moneplex 04 Keratin Leave-In Conditioner Spray, the Root Volumizer, the Texturizing Volume Powder, the Curls Transformer Cream and the Beach Chic Sea Salt Spray. Several of them show well over a thousand customer reviews on the homepage.
- Coloured hair care and care for bleached and blonde hair
- Shine and smoothness
- Volume and texture, including the volume powders
- Leave-in conditioner sprays and hair masks
- Heat protection sprays
- Shampoos and conditioners for dry and damaged hair
Formulas built by hairdressers and chemists
Moné Professional says it has 25 years of hair care expertise and is sold in more than 30 countries. Its formulas come from a team of hairdressers, designers and chemists, and each one is built around an active complex. The Root Volumizer uses hemp and avocado oils, the Sparkling Shine line an 8-oil blend, and Moneplex 04 keratin and silk proteins. The shampoos are sulfate-free and the masks and leave-ins paraben-free. The styling range protects against heat up to 220°C, which matters if you blow-dry, straighten or curl your hair every day.
Delivery from France and returns
Orders leave France for UK addresses. Standard delivery takes 5 to 10 business days from dispatch, and express takes about 2 to 5 business days where it is offered. You receive a tracking number by email once your order is dispatched. Because parcels cross the border, customs duties or taxes may apply, and you pay them on receipt. If a parcel arrives damaged, report it within 48 hours with photos. If it is lost, Moné offers a replacement or a refund. Returns are possible within 14 days, no questions asked.
How to save at MONÉ
The threshold of £25.01 is worth watching: from there, standard UK delivery is free, and orders over £25 also receive a free gift. A voucher code lowers the value of your basket, so check that your total still clears the threshold after the discount. The Promotion section and the reduced best sellers show sale prices next to the original ones. Enter your code at checkout to see whether it applies on top. If you are looking for more hair and skin care, Gatineau Voucher Codes, No.98 Beauty Discount Codes, FNCTION Promo Code and The Healthy Mummy Voucher Code are further Health & Beauty shops with voucher codes on save-up.co.uk.
Trade pricing for salons and stylists
MONÉ also sells to professionals. Beauty salons, stylists and hairdressers can request exclusive pricing for industry professionals by leaving their contact details in a form on the website. A team member then gets in touch to discuss the terms of collaboration. The brand says it works with British salon professionals, distributors and home users. Press, salon educators and creators can ask for product, expert commentary and imagery.






