MOH London in numbers
- MOH London was founded in 2013 and has its atelier in Hatton Garden, London's historic jewellery quarter; the shop states that its stones are 100% conflict-free.
- Delivery is free worldwide on all orders. UK orders are sent by Royal Mail Next Day Delivery (by 1pm), fully insured and with a signature required; international orders go by FedEx Priority.
- Estimated transit times are 2 working days in the United Kingdom, 1–2 to Ireland, 2–3 to Europe and to the USA & Canada, and 3–4 to Asia, Australia & New Zealand, Africa and South America.
- MOH London aims to dispatch jewellery within 24 hours of an order; made-to-order and pre-order items are dispatched between 3–4 weeks from the order date.
- Eligible items can be returned within 30 days of receipt, free on UK fine jewellery orders, and the refund is processed within 14 days of inspection to the original payment method.
- Klarna lets you pay in 3 interest-free instalments or later on eligible orders; bank transfer is accepted for larger or bespoke orders, which are held for 3 working days pending payment.
- All prices are shown in GBP and include UK VAT at 20%. Card payments run through Stripe, a PCI DSS Level 1 certified payment provider.
- MOH London Ltd is registered in England and Wales under Company No. 08286836, with its registered office at 281 Kenton Road, Harrow, and trades as MOH London at Hatton Garden.
Sources: About us, Delivery information, Returns policy – fine jewellery, Payment methods, Terms & Conditions, Homepage, FAQs.
Questions about MOH London
What does MOH London sell?
MOH London sells fine jewellery: engagement rings, wedding rings, earrings, tennis bracelets, eternity rings, pendants and necklaces, bangles, men's rings and made-to-order pieces. The personalised Alphabet Collection covers pendants, stud and hoop earrings, bracelets, charms, signet rings and drop rings. There is also a fragrance line, for example Green Gravity Eau de Parfum in 100 ml at £240 and a Discovery Set at £56.
How does the MOH London ring builder work?
It works in 3 steps. First you select a setting such as Solitaire, Halo, Three Stone, Side Stone, Vintage or Bridal Set. Then you choose a natural, lab, coloured or coloured lab diamond in shapes from Round and Princess to Marquise and Heart, viewed with 360-degree videos and filters. Finally you complete the ring and add it to your bag.
Which MOH London items cannot be returned?
Bespoke, engraved or personalised pieces, resized rings, earrings and pierced jewellery, wedding rings and eternity rings cannot be returned. The same applies to made-to-order items, including pieces from the Ring, Earring or Pendant Builder, any item not marked “Ready to Ship” and items that have been worn, altered or damaged. Returns also need the GIA or IGI certificates and original packaging.
What should I do if a MOH London piece arrives damaged?
Contact MOH London within 48 hours and send photographs of the damage or manufacturing defect. The shop then arranges collection and provides a full refund or a replacement at no cost to you. Your statutory rights are not affected. Before signing for any parcel, MOH London asks you to check it for damage or tampering.
Do I pay import duties on MOH London orders outside the UK?
Possibly, yes. For deliveries outside the UK your country's customs authority may levy import duties or taxes, and these are the recipient's responsibility. MOH London cannot predict the amount and recommends asking your local customs office before ordering. Delivery itself remains free via FedEx Priority, and international returns are paid by you unless the item is faulty.
Where in the UK does MOH London not deliver, and where does it take longer?
MOH London cannot deliver to P.O. Box or BFPO addresses. For the Scottish Highlands, Northern Ireland, Aberdeen and other rural areas you should allow one additional working day. If nobody signs for the parcel, it goes back to your local sorting office, where you can collect it with valid identification.
Does MOH London charge a restocking fee?
Only for some bespoke designs: a £200 restocking fee may be deducted from your return total. MOH London says you will be told about this before you place the order. Note also that ring sizes below H and above Y are made to order and cannot be returned at all.
Can I get advice from MOH London before buying?
Yes. MOH London offers a complimentary, no-obligation consultation with a personal design consultant, either in person or by video conference. The team helps with carat weight, colour, cut and clarity as well as the ring design. You can book through “Book a Consultation” or visit the Hatton Garden atelier.
How can I contact MOH London customer care?
Email care@mohlondon.com for payment and general questions, or sales@mohlondon.com for returns. The FAQ page says email replies come within 24 hours, phone lines are open Mon-Sat, 10am-6pm, and a live chat is available. The contact form on the website also promises a reply within 24 hours.
When is my MOH London order legally binding?
A binding contract is formed when MOH London sends the dispatch confirmation email, not with the order acknowledgement. Until then the shop may decline an order, for example after a typographical pricing error, and would refund any payment taken. Risk passes to you on delivery, title once payment is received in full.
Does MOH London offer aftercare for its jewellery?
Yes. Every MOH London piece comes with a comprehensive care guide, and the Hatton Garden atelier offers professional cleaning and maintenance services. Keep in mind that warranty and refunds are void as soon as a third-party jeweller attempts to work on a MOH piece, so maintenance is best left to the atelier.
MOH London: engagement rings and fine jewellery from a Hatton Garden atelier
MOH London is a jeweller based in Hatton Garden, London's historic jewellery quarter, and has been making pieces there since 2013. If you are looking for an engagement ring, a wedding band or a personal piece of fine jewellery, the shop lets you buy ready-made designs or put a ring together yourself from a setting and a certified diamond.
The diamonds come with GIA or IGI certificates, and the shop states that its stones are 100% conflict-free. A voucher code from save-up.co.uk makes your order at mohlondon.com cheaper, while delivery is already free on every order.
The range from bridal rings to fragrance
The core of MOH London is bridal jewellery, but the collection goes further. Alongside rings for women and men you will find bracelets, necklaces and earrings, a personalised line built around initials, and even a small range of perfumes with names such as Honeyism, London Lover and Rose Dose.
- Rings: engagement rings, women's and men's wedding rings, eternity rings
- Jewellery: earrings, tennis bracelets, pendants and necklaces, bangles
- Alphabet Collection: pendants, stud and hoop earrings, bracelets, charms, signet and drop rings
- Diamonds: natural, lab grown, coloured and coloured lab diamonds
- Fragrance: Eau de Parfum in 100 ml and a Discovery Set
A ring built in three steps with expert help
The ring builder is what sets MOH London apart. You start with a setting, from a classic Solitaire or a Halo to Three Stone, Vintage or a matching Bridal Set, then pick a loose diamond in shapes such as Oval, Cushion, Emerald or Pear. Each stone can be viewed in real 360-degree videos and narrowed down with filters. If you would rather talk it through, a complimentary, no-obligation consultation with a design consultant is available in the atelier or by video call. Bear in mind that pieces from the builder are made to order: they leave the workshop after 3–4 weeks and cannot be returned.
Delivery, returns and payment
Every order travels free and fully insured. In the UK, Royal Mail Next Day Delivery needs a signature; abroad, FedEx Priority takes over, though customs charges outside the UK are yours to pay. Ready-to-ship pieces can go back within 30 days, with a prepaid label for UK orders, and the refund follows within 14 days of inspection. At checkout you can pay by Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal or Klarna, and bank transfer can be arranged for larger or bespoke orders.
How to save at MOH London
Because delivery costs nothing, the whole value of a code goes towards the jewellery itself. Before you enter one, check whether it covers engraving or personalisation, and remember that a discounted piece made to order still cannot be returned. Signing up to the newsletter brings new collections and exclusive offers from Hatton Garden, and Klarna lets you spread a larger purchase over 3 interest-free instalments. If you are comparing shops, further Jewellery & Watches shops with voucher codes on save-up.co.uk include Beaverbrooks Voucher Codes, Molly Brown London Discount Codes, Autumn and May Promo Code and Sekonda Voucher Code.
A name taken from the Sanskrit word for love
MOH comes from the Sanskrit word for love and also stands for “My Other Half”, a fitting name for a house centred on engagement and wedding rings. The pieces are crafted in the Hatton Garden atelier, where you can also see the collections in person. Every item ships with a care guide, and the atelier offers professional cleaning and maintenance, which matters because warranty and refunds lapse once another jeweller works on a MOH piece.