Kuishi in numbers
- Kuishi offers free UK delivery on orders over £60. Free shipping also applies over €60 in the EU and $200 in the USA, but excludes oversized or heavyweight items such as the Apothecary Jars.
- Most orders are dispatched within 1–2 working days. UK orders go by Royal Mail / DHL Next Day in 1–4 working days, EU orders by Chronopost / FedEx in 1–5 working days and US orders by FedEx DDP in 7–14 working days.
- Orders to the UK, US, Australia and countries outside the EU are shipped from Kuishi's UK warehouse, while orders within the European Union are shipped from its French fulfilment centre.
- Unused items can be returned within 30 days of delivery in their original condition and packaging. Customers arrange and pay for the return postage themselves.
- Most Kuishi glass bottles are made from up to 45% recycled glass and are fully recyclable. The wall holders are adjustable and fit most bottles between 200ml and 500ml.
- Kuishi was founded almost a decade ago, is B-Corp registered and works with climate specialists to offset emissions from cradle to grave.
- The Kuishi team can be reached on +44 (0) 203 9871743 Monday to Friday, 10 am–12:00 and 15:00–16:00 GMT, and asks for a 24-hour response time on emails during the working week.
- The bespoke glass etching service has no minimum order, from a single bottle to larger hospitality and commercial projects, and uses no inks, labels or additional coatings.
Sources: Shipping policy, FAQs, About Kuishi, Contact, Homepage.
Questions about Kuishi
How much does Kuishi charge for delivery under £60?
Below the £60 threshold, Kuishi calculates shipping at checkout based on the total weight of your order, so there is no flat fee listed. All deliveries are sent with tracked services. Even above £60, oversized or heavyweight items such as the Apothecary Jars are not covered by free shipping, and for larger quantities of these the charge is also calculated at checkout.
Which countries does Kuishi deliver to?
Kuishi ships worldwide, listing the United Kingdom, the European Union, the United States, and Australia and the rest of the world in its shipping overview. For Australia and other countries the courier varies, usually UPS, FedEx or local partners. Note that the US free shipping threshold appears as $200 in the overview and as $150 in the US duties section of the same policy, so check your cart.
Will I pay customs on a Kuishi order to the EU?
Usually not, if the order ships from Kuishi's French warehouse: no import duties apply and VAT is charged at the local rate under the EU OSS scheme. Orders under €150 sent from the UK have VAT collected at checkout via IOSS. For orders over €150 or when EU stock is unavailable, import duties and taxes may apply on arrival and are paid by the customer.
Can I exchange a Kuishi product for another size or colour?
No, Kuishi does not offer direct exchanges. If you ordered the wrong size, colour or style, you return the original item within 30 days of delivery, unused and in its original packaging, and place a new order for the product you prefer. To arrange the return you contact the team by email, and you cover the return postage yourself.
What should I do if my Kuishi order arrives damaged?
Contact Kuishi within 7 days of receiving the order, ideally with a few photos of the item and the packaging. The team says it will look into the case as quickly as possible and work with you to put things right. This also applies when you receive an incorrect item rather than the product you ordered.
Can personalised Kuishi bottles be returned?
No. All bespoke and personalised Kuishi products are made specifically to your requirements, and once payment has been made these orders cannot be cancelled, returned, exchanged or refunded. The 30-day return window therefore only covers the standard range. Personalised items may also take slightly longer to dispatch than the usual 1–2 working days.
Do Kuishi dispensers come with a pump or spray top?
Yes, every Kuishi dispenser comes complete with your choice of pump or spray top, which you select during checkout. Foaming pumps are made for diluted liquid soap and create a lather, while lotion pumps suit thicker liquids such as shampoo, conditioner or body lotion. The two types are not interchangeable, so choose the one that matches what you will fill.
How should I clean Kuishi bottles and pumps?
Rinse Kuishi glass bottles with warm soapy water and avoid harsh chemicals or abrasive cloths. Pump and spray tops should be washed by hand only, as dishwasher heat can damage the internal parts. Stainless steel pumps work best with pH-neutral products, and a clogged pump can often be cleared by rinsing it in warm water; replacement parts are available.
Does Kuishi supply hotels and offices?
Yes, Kuishi has dedicated ranges for hospitality, the workplace and commercial bathrooms, and names case studies such as The Pig in the United Kingdom, Maslina in Croatia and Fora in the United Kingdom and EU. Businesses can add their brand with the organic ceramic printing service or bespoke glass etching and request a bespoke quote through the website.
How can I contact Kuishi customer service?
You can email Kuishi at hello@kuishi.co.uk, use the contact form or call +44 (0) 203 9871743 from Monday to Friday, 10 am–12:00 and 15:00–16:00 GMT. The team aims to reply swiftly but asks for a 24-hour response time on emails during the working week. Returns are also arranged by contacting the team.
Why is my Kuishi voucher code not accepted?
Most often the code has expired, the minimum spend has not been reached or the products in your basket are excluded from the offer. Check the terms shown with the code on this page or try another current offer. Codes on this page are synced with the affiliate networks several times a day and expired ones are marked as expired.
Kuishi: refillable soap dispensers that replace single-use plastic at home and at work
Kuishi is a UK-based brand of refillable soap dispensers and bathroom and kitchen accessories, built on its principles of simplicity, sustainability and sophistication. It sells to households that want glass bottles instead of plastic ones, and to hotels, restaurants and offices that want dispensers carrying their own branding. Orders are shipped from a UK warehouse and a French fulfilment centre.
Whether you are replacing a single bathroom bottle or building a matching set for the kitchen, a voucher code from save-up.co.uk makes your Kuishi order cheaper.
The Kuishi range from glass bottles to replacement pumps
The core of the shop is the dispenser itself, offered in several materials and finishes and in a range of styles and sizes. Every dispenser comes with your choice of pump or spray top, and the wall holders adjust to fit most bottles between 200ml and 500ml, so sizes can be mixed. Around the dispensers Kuishi sells storage and bathroom pieces, among them a toothbrush holder, amber glass apothecary jars and a black double bottle holder.
- Glass, printed, coloured and plastic soap dispensers
- Foaming dispensers for diluted liquid soap
- Bottles with caps, spray bottles and glass storage
- Wall mounted soap dispensers and bottle holders
- Replacement pumps for existing bottles
Refill and reuse instead of buying new plastic
Kuishi designs its products around circular living: you buy a bottle once and refill it rather than buying soap in new plastic containers. Most of its glass bottles contain up to 45% recycled glass and are fully recyclable, and orders are packed in plastic-free, recyclable materials. The company describes its dispensing solutions as carbon neutral, is B-Corp registered and works with climate specialists on its carbon footprint. Its blog adds practical guides, for example on refilling and maintaining dispensers or on screwing versus sticking a wall mount.
Branded dispensers for hotels, pubs and offices
A large part of Kuishi's work is for business. There are dedicated sections for hospitality, the workplace and commercial bathrooms, and case studies include The Pig in the United Kingdom, Maslina in Croatia and Fora in the United Kingdom and EU. Businesses can print a logo directly onto the bottle with the organic ceramic printing service, without labels, or choose bespoke glass etching, which is etched into the glass so it will not fade or peel. Etching has no minimum order, so even a single personalised bottle is possible. Keep in mind that personalised orders cannot be cancelled or returned once paid for.
Saving at Kuishi with codes, sets and free delivery
Kuishi runs its own set offers on its homepage, with savings when you buy several dispensers or pair holders with bottles, and some products are marked as on sale. A voucher code from this page is entered at checkout; whether it combines with a set offer depends on the code's terms, so compare the basket total. Reaching £60 also brings free UK delivery, except for oversized or heavyweight items such as the Apothecary Jars. If you are furnishing more than the bathroom, save-up.co.uk lists further Home & Furniture shops with voucher codes, such as OROMED Voucher Codes, Cheap Furniture Warehouse Discount Codes, QD stores Voucher Code and Big Green Smile Promo Code.
Delivery and returns from the UK and France
Most orders leave within 1–2 working days, and UK parcels travel with Royal Mail or DHL using tracked services. EU customers are usually served from the French fulfilment centre, which avoids import duties, while US orders are shipped Delivered Duty Paid with duties and taxes settled at checkout. Unused items can be sent back within 30 days of delivery in their original packaging, at your own postage cost; exchanges are handled as a return plus a new order.
- UK: free delivery over £60
- Dispatch: usually 1–2 working days
- Returns: 30 days, unused, return postage paid by you
- Damaged items: report within 7 days