Haloral in numbers
- Haloral ships free worldwide on orders over $69 USD; for orders under $69 USD a shipping fee of $9.99 USD applies, and certain remote countries or regions may incur a minor surcharge.
- Orders are processed within 1–3 business days, and delivery to Europe takes 7–15 business days via carriers including DHL, USPS, UPS and FedEx.
- Eligible products can be returned within 90 calendar days from the date of delivery; approved refunds are typically issued to the original payment method within 7 business days.
- For change-of-mind returns you pay all return shipping costs, and unopened products returned for non-quality reasons carry a 10% restocking fee.
- Haloral's homepage states a 1-Year Warranty, 174+ countries covered and 100K+ Haloral users.
- Haloral digital gift cards come in denominations of $50, $100, $200, $500 and $1000, are delivered by email and have no expiration date or service fees.
- Price adjustment requests must be submitted within 7 days of purchase; clearance and final sale items are not eligible.
- Haloral's online store runs on the e-commerce platform hosted by Shopify Inc., and its Terms of Service were last updated on 2024/09/05.
Sources: Shipping policy, Refund policy, Homepage, Digital gift card, Terms of Service, Contact us, About us, HSA / FSA eligibility.
Questions about Haloral
How much does shipping cost at Haloral?
Shipping is free worldwide on Haloral orders over $69 USD. For orders under $69 USD, a shipping fee of $9.99 USD applies. Haloral notes that certain remote countries or regions may incur a minor surcharge. If you order several items, they may ship separately depending on stock and warehouse location, and you receive a separate shipment notification for each package.
How long does Haloral delivery take to Europe?
Delivery to Europe takes 7–15 business days, after a handling time of 1–3 business days. Haloral ships via DHL, USPS, UPS and FedEx depending on destination and availability. You receive a Shipment Confirmation email with tracking details; tracking numbers typically activate within 72 hours, and if nothing updates within 5 business days you should contact support@haloral.com.
Who pays import duties on a Haloral order?
You do. Haloral states that local import duties, taxes and customs fees may apply depending on your country's regulations and that these charges are the customer's responsibility. Haloral does not cover or reimburse import duties, taxes or related charges, so it advises you to consult your local customs office before placing an order if you are unsure.
Can I cancel a Haloral order after paying?
Yes, but only before it ships, and a cancellation after payment incurs a 5% payment gateway fee charged by the payment provider. Once an order has shipped it cannot be cancelled and has to go through the standard return process. Haloral also cannot change the delivery address once the order has been shipped, so check it carefully at checkout.
How do I return a product to Haloral?
You email support@haloral.com within 90 calendar days of delivery with your order number, the product name and quantity, the reason for the return and, for quality claims, a clear video of the issue. Do not send anything back before approval: the support team then gives you the correct return address, which may be in the United States or another country.
What does a change-of-mind return at Haloral cost?
You pay all return shipping costs, and unopened products carry a 10% restocking fee. Items must come back with the original packaging, essential accessories and documentation; missing complimentary gifts may be deducted at their original retail value. Use a trackable service and drop the parcel at a staffed post office or carrier location. Approved refunds are typically issued within 7 business days.
What does the Haloral warranty cover?
Haloral gives a 1-Year Limited Warranty for eligible product-quality issues. Even after the 90-day return period has ended, quality problems may still be covered under this warranty, including repair or replacement where applicable. For a quality claim, Haloral asks for a clear video showing the reported issue together with your order number and product details.
Does Haloral refund the difference if a price drops?
Yes, through its Price Match Guarantee. You must submit a price adjustment request within 7 days of purchase. If the request is eligible, the difference is refunded to the original payment method within 7 business days. Clearance and final sale items are not eligible for price adjustments, so this only helps with regularly priced devices.
How quickly does Haloral customer support reply?
Haloral says it responds within 2 business days to enquiries sent to support@haloral.com or through the contact form. For return requests, the customer support team typically responds within 1–2 business days. The contact page also points to the Haloral blog with product guides and self-care tips for questions about its devices.
Which certifications do Haloral devices have?
Haloral states that many of its products are developed with internationally recognised testing and standards in mind, including FDA registration, CE, FCC, RoHS and UL certifications where applicable. The wording "where applicable" means not every device carries every mark, so check the individual product page if a specific certification matters to you.
Can I pay for Haloral devices with an HSA or FSA?
Yes, for select devices, through Haloral's partner Flex. You add products to the cart, select Flex at checkout, confirm eligibility and enter your HSA or FSA card. IRS rules require using the device to treat or manage a medical condition; within 24 hours Flex emails a Letter of Medical Necessity and an itemised receipt.
How do Haloral gift cards work with other payment methods?
Several Haloral gift cards can be used on one eligible order, and any remaining amount can be paid by credit card. Unused balances stay available for future purchases, and you can check the balance via the link in the gift card email. Gift cards are final sale and cannot be used to buy other gift cards.
Haloral: at-home light therapy, EMS and teeth whitening devices explained
Haloral sells wellness and beauty devices for use at home rather than in a clinic or salon. The company describes its mission as making advanced wellness and beauty technology more accessible for everyday life, and its range combines red and near-infrared light therapy, EMS microcurrent technology, at-home beauty devices and oral care. It suits you if you want a routine-based tool for skin, body toning or a brighter smile that you can use on your own schedule.
Haloral's homepage refers to 100K+ users and 174+ countries covered, and orders are shipped worldwide. Because the devices are a considered purchase, a voucher code from save-up.co.uk is a straightforward way to make your order cheaper before you reach the Haloral checkout.
Red light, EMS and teeth whitening devices in the Haloral range
The Haloral menu is built around three device families: Red Light Therapy, EMS Sculpting & Lifting and Teeth Whitening, with separate collections for best sellers and new arrivals. Within red light therapy you find formats for the face, head and full body, while the EMS line covers both facial lifting and body toning. All products carry the Haloral name; the shop does not list other brands.
- Red light therapy: Red Light Therapy Panel, Red Light Therapy Cap, Full Body Red & Infrared Light Therapy Mat, Red and Infrared Light Therapy Bag
- Face care: LED Light Therapy Face Mask and EMS Face & Neck Lifting Anti-Aging Device
- Body toning: EMS Toning Shorts and EMS Ab Toning Belt
- Oral care: Halo Pro LED Wireless Teeth Whitening Kit
- Gifts: Haloral Digital Gift Card from $50 to $1000
Long trial period, warranty and worldwide shipping
What sets Haloral apart is the time it gives you to try a device. You may carefully test a product for 90 calendar days after delivery, and reasonable signs of careful use do not rule out a return. Change-of-mind returns are at your cost for postage, and an unopened product carries a 10% restocking fee. Beyond the return window, quality faults may still be covered by the 1-Year Limited Warranty, including repair or replacement where applicable.
Shipping is free on orders over $69 USD and costs $9.99 USD below that. Orders leave within 1–3 business days and reach Europe in 7–15 business days via DHL, USPS, UPS or FedEx. Import duties and taxes in your country are your responsibility.
How to save money when ordering from Haloral
The simplest saving is a voucher code entered at checkout, but read its conditions first, as some products can be excluded. Haloral also runs a sale page, and its Price Match Guarantee refunds the difference if you request a price adjustment within 7 days of purchase, though clearance and final sale items do not qualify. If you are buying a gift card, note that discount codes cannot be applied to the card itself, but they may apply to eligible products when the card is redeemed. Gift card purchases also do not count towards promotional gift thresholds.
If you shop the wider category, save-up.co.uk also lists further Health & Beauty shops with voucher codes, such as Nature's Best Voucher Codes, myvitamins Discount Codes, Latest in Beauty Promo Code and Myprotein Voucher Code.
HSA and FSA payments through Flex
One feature particular to Haloral is its partnership with Flex, which allows payment with a Health Savings Account or Flexible Spending Account on select devices, using pre-tax dollars. IRS rules require that the device is used to treat or manage a medical condition, and most customers need a Letter of Medical Necessity, which Flex provides via a short telehealth consultation. Within 24 hours of purchase, Flex emails the letter and an itemised receipt, which you should keep in case your account provider asks for them. This option is only relevant if you hold such an account.
- Add products to your cart
- Select Flex at checkout
- Confirm eligibility
- Enter your HSA or FSA card