Dani, Partners and voucher data
Gold Boutique in numbers
- Gold Boutique is based in the UK and has offered a range of women's and men's gold and silver jewellery since 2014. The pieces are designed to be stacked and styled together.
- Gold Boutique offers a 30 day money back guarantee. Returned items must be unused and unworn, with all tags attached where tags were included.
- A 12 month guarantee comes with all Gold Boutique items and covers manufacturing faults or defects. It does not cover wear and tear or accidental damage.
- Prices can be viewed and orders placed in three currencies: pounds sterling (GBP), euros (EUR) and US dollars (USD). Pounds sterling is the native currency, and VAT is included where applicable.
- Every piece of jewellery bought through Gold Boutique is made to order. The terms say this keeps all items in stock and ready to ship within the guaranteed delivery timeframe.
- Customer service answers on 0800 97 88 777 from 9am to 5pm (GMT), Monday to Friday, excluding bank holidays. Emails to sales@goldboutique.com get a reply within 2 working days.
- An exchange, replacement or repair can take up to 20 business days from the day Gold Boutique receives your item. Returns carry no restocking fee.
- Once you have received the returns form, you must action your return within 5 days.
Sources: About us, Returns policy, Terms of use, Contact us, Home page.
Questions about Gold Boutique
Can I return an engraved or resized piece from Gold Boutique?
No. Items that have been engraved, inscribed or otherwise altered cannot be returned under Gold Boutique's policy. Items that Gold Boutique resized at your request count as a custom order and are also non-returnable. Wearing the jewellery or removing the attached tag counts as your acceptance of the item. Decide on sizes and personalisation carefully before you order.
Who pays the return postage at Gold Boutique?
You do, unless the item is faulty or damaged. Goods that are not damaged or faulty must be returned at your expense. Gold Boutique recommends an insured service such as Royal Mail Special Delivery, or a courier, and asks you to keep the postage receipt. If an item is defective or damaged on arrival and you want a replacement, Gold Boutique covers the postage with a returns label or a reimbursement.
How do I start a return at Gold Boutique?
Contact the Customer Service team by telephone, live chat, email or the contact form. Give the full name or email address on the order, the order number and the reason for the return. If you get in touch by email or contact form, the team replies within 2 business days. You must notify Gold Boutique within 30 days of receiving the goods.
What happens if I lose or break one earring from Gold Boutique?
Gold Boutique does not sell single earrings, so if you lose one you need to buy a new pair. If one earring is faulty, return both earrings and the pair will be replaced under the guarantee. Earrings can be returned under the money back guarantee, but for hygiene reasons they must be unworn and unaltered, with all jewellery tags attached.
How does the Gold Boutique e-gift card with every order work?
It is a single-use promo code that arrives by email in your shipping confirmation once your order ships. One is issued with every order at goldboutique.com, whatever you buy. You can only use it on a future purchase, not on the order that earned it. It is not valid on sale items or with other codes. It is voided if the order is cancelled or refunded.
What can Gold Boutique gift cards not be used for?
Gift cards can only be redeemed at goldboutique.com against Gold Boutique jewellery. They cannot pay for branded jewellery or for order upgrades such as chain upgrades or ring resizes. They also cannot be used on sale items or together with other promotional codes. Each gift card can be used once per transaction and per customer.
Does Gold Boutique offer free delivery in the UK?
Yes. Gold Boutique states free UK delivery on its home page and lists insured delivery and luxury gift packaging as part of the service. The Terms of Use also have separate sections on delivery timescales, international orders and alternative delivery addresses. Read those before sending an order abroad or to a different address.
How can I get future Gold Boutique discount codes?
Gold Boutique suggests signing up to its newsletter. The Terms of Use say discount codes are offered from time to time as part of a sale or promotion, and the shop's social media channels also carry news. Discounts can sometimes be issued for multiple purchases or bulk orders; for that you need to contact the shop directly.
What if my Gold Boutique ring is the wrong size?
Contact the Customer Service team, who will advise you on how to proceed. Some resizes carry a small charge. The team tells you about it and emails a payment link. Any item that Gold Boutique resizes at your request becomes a custom order, so it cannot be returned afterwards.
What does Gold Boutique do with a faulty item after the first 30 days?
Gold Boutique replaces it free of charge if the fault is a manufacturing fault or defect covered by the 12 month guarantee. If the item is out of stock, you cannot get a refund. Instead you exchange it for a like-for-like alternative at a similar price. If the alternative costs more, you receive a payment link by email before it ships.
Gold Boutique: stackable gold and silver jewellery for gifting and everyday wear
Gold Boutique is a UK-based online jeweller that has sold women's and men's gold and silver jewellery since 2014. The pieces are designed to be stacked and combined. The brand sums up its philosophy in three words: quality, design and affordability. It suits you if you want layered necklaces, stacking rings or a present that arrives gift-packed. A voucher code from save-up.co.uk makes an eligible full-price order cheaper.
A range built around stacking and layering
The shop is organised by jewellery type and by wearer. Gold Boutique says its pieces are made from the finest metals and crafted by hand. The home page groups gift ideas by category, so you can shop for a partner, a friend or yourself. A Best Sellers section collects the most popular styles, and the Sale section gathers reduced pieces. Earrings are only sold as pairs, which matters if you ever lose one.
- Necklaces for women and men
- Rings, including a men's rings category
- Earrings, sold in pairs only
- Bracelets for women
- A dedicated Men's section
- Best Sellers and Sale
Made to order, insured and gift-packed
Every piece bought at Gold Boutique is made to order. According to the terms, this lets all items count as in stock and ready to ship within the guaranteed delivery timeframe. Delivery within the UK is free and insured, and orders come in luxury gift packaging. You can view prices and pay in pounds sterling, euros or US dollars. Sterling is the native currency, and VAT is included where applicable.
After delivery, a 30 day money back guarantee covers unworn items with their tags attached. A 12 month guarantee covers manufacturing faults. Customer service can be reached by phone on weekdays, or by live chat, email or contact form.
How to save at Gold Boutique
Gold Boutique issues discount codes from time to time as part of a sale or promotion. The terms are strict, though. A code cannot be combined with any other discount and does not work on sale items, so it pays off on full-price pieces only. Signing up to the newsletter is the shop's own suggestion for hearing about future codes. For multiple purchases or bulk orders, you can ask customer service about a discount. Every order also brings an e-gift card by email once it ships, which you can use on a later full-price purchase.
If you are comparing jewellery shops, save-up.co.uk also lists Philip Jones Jewellery Voucher Codes, The Jewel Hut Discount Codes, Argento Promo Code and Miles Jewellery Voucher Code among its further Jewellery & Watches shops.
Engraving, resizing and personalised pieces follow their own rules
Personal touches change what you can send back. Items that have been engraved, inscribed or otherwise altered cannot be returned. A piece that Gold Boutique resizes at your request becomes a custom order and is non-returnable too. Some resizes carry a small charge, which customer service tells you about and bills through an emailed payment link. Gift cards cannot pay for order upgrades such as chain upgrades or ring resizes. Before using a code on a personalised piece, check whether it also covers the personalisation charge.
- Engraved or altered items: not returnable
- Resized items: custom order, not returnable
- Resizing: a small charge may apply
- Gift cards: not valid on chain upgrades or ring resizes