FineDiam in numbers
- The FineDiam Ready to Ship collection listed 3706 results. Every piece in it is finished, hallmarked and dispatched the same day or the next working day from the Hatton Garden studio in London.
- The shop can be browsed in four price bands: Under £500, £500 - £1,000, £1,000 - £2,000 and Above £2000.
- FineDiam sorts its diamonds by eight shapes on the homepage: Round, Princess, Cushion, Emerald, Oval, Pear, Marquise and Radiant.
- FineDiam Ltd offers a 30-day return policy from the date of delivery for eligible items, which must be unused, unworn and returned with all original packaging, certificates and proof of purchase.
- For eligible standard online purchases, UK customers may cancel within 14 days from the day after receiving the goods and must return the item within 14 days of notifying FineDiam.
- If a made-to-order or customised order is cancelled after 24 hours and work has started, typical cancellation charges for lab-grown diamond jewellery are up to 30%.
- FineDiam is based at 35 Greville House, Suite 1 Rear Ground Floor, Greville St, London EC1N 8TB, and is open Monday to Saturday from 10:00AM to 6:00PM.
- FineDiam lists itself as an NAJ Member and BJA Member, with IGI certified diamonds and jewellery UK hallmarked after independent testing by the Assay Office.
Sources: Ready to Ship collection, Homepage, Cancellation, Returns & Refunds Policy, Contact, About FineDiam, Terms of Service.
Questions about FineDiam
Does FineDiam charge for delivery in the UK?
No, FineDiam advertises free UK shipping on its homepage, and Ready to Ship pieces there are shown with free insured UK delivery and the note «Order today for next day delivery». Ready to Ship pieces are available in limited quantities. Made-to-order items may need extra production time, and FineDiam calls any delivery times on its website estimates only.
What is in the FineDiam Ready to Ship collection?
The FineDiam Ready to Ship collection listed 3706 results, from diamond tennis bracelets and necklaces to pendants, chains and solitaire rings. Pieces can be filtered by carat, price, metal type and diamond shapes such as Baguette, Heart, Oval, Round, Square and Triangular. Every piece is finished, hallmarked and dispatched the same day or next working day from Hatton Garden.
How long do I have to return a FineDiam order?
You have 30 days from the date of delivery for eligible FineDiam items. The piece must be unused, unworn, in original condition, free from scratches, perfume or signs of wear, and returned with all original packaging, certificates, tags, boxes and proof of purchase. Every returned item is inspected before a refund, exchange or credit is approved.
Which FineDiam items cannot usually be returned?
Bespoke, personalised, engraved, made-to-order and customised jewellery usually cannot be returned to FineDiam, and neither can rings made to a size you requested, full eternity rings, special-order diamonds or gemstones and one-of-a-kind stones. Items worked on by another jeweller or sent back without certificates also count. The exception is a piece that is faulty, damaged on arrival or not as described.
What does it cost to cancel a made-to-order piece at FineDiam?
It depends on how far production has gone. FineDiam asks you to cancel within 24 hours where possible. After that, if work has started, typical charges are up to 30% for lab-grown diamond jewellery, while natural diamond and bespoke pieces are charged by the work completed, stone allocation and materials used.
How do I start a return with FineDiam?
Contact FineDiam before sending anything back, by email to sales@finediam.com, giving your order number, full name, contact details, the reason for the return and photographs where relevant. The team then confirms the process and sends return instructions. Items returned without prior contact may take longer to process.
Are FineDiam diamonds certified and hallmarked?
Yes, FineDiam advertises IGI certified diamonds and jewellery that is UK hallmarked after independent testing by the Assay Office. The homepage also lists NAJ membership, British Jewellers' Association (BJA) membership and Trustpilot reviews, alongside free ring resizing and a lifetime warranty.
Can I design my own ring at FineDiam?
Yes, FineDiam offers bespoke jewellery: you can customise an existing design, change the metal, select a diamond, adjust a setting or create a new piece from scratch, and the team guides you through the process. The homepage links this custom ring service under «Build Your Own». Bespoke pieces may need additional production time.
How can I reach FineDiam customer service?
You can text FineDiam on +44 7860273833 or email sales@finediam.com, or use the contact form. The studio at Greville St, London EC1N 8TB, opens Monday to Saturday from 10:00AM to 6:00PM. The homepage says the team helps 7 days a week, replies to emails within 24 hours and offers WhatsApp chat and booked appointments.
When is a FineDiam order accepted?
A FineDiam order is only accepted once FineDiam Ltd has reviewed and confirmed it; placing it on the site is not enough. The shop may refuse, cancel or limit orders, for example after a pricing error or stock issue. If payment was taken and the order cannot be fulfilled, a refund is issued.
Which metals does FineDiam offer?
FineDiam offers 9k and 18k gold in yellow, white and rose, plus 950 platinum, according to the options shown in the Ready to Ship collection. Several bracelets are listed in a choice of 9K or 18K gold or platinum, and both natural and lab-grown diamonds are available across the range.
Does FineDiam serve customers outside the UK?
Yes, according to its Terms of Service, FineDiam Ltd provides fine jewellery, engagement rings, wedding bands, gemstone jewellery and bespoke jewellery services for customers in the UK and internationally. The sources state delivery costs only for the UK, where shipping is advertised as free, so check the checkout for other destinations.
FineDiam: diamond jewellery from Hatton Garden, ready to ship or made to your design
FineDiam is a London jeweller with its studio in Hatton Garden. FineDiam Ltd makes engagement rings, wedding bands, earrings, bracelets, necklaces and bespoke pieces, working directly with its master craftsmen and offering both natural and lab-grown diamonds. The shop suits you if you are planning a proposal, a wedding or an anniversary and want certified stones and UK hallmarked metal.
You can buy a finished piece for next day UK delivery or have a ring made to your own specification, and a voucher code from save-up.co.uk makes the order cheaper.
The FineDiam range from solitaires to tennis bracelets
The menu of FineDiam is built around rings, but tennis bracelets, pendant necklaces and earrings take up a large part of the shop. Diamonds can be chosen in eight shapes, from Round and Oval to Pear, Marquise and Radiant, and the metals range from 9k and 18k gold in yellow, white and rose to 950 platinum. Styles include Pave, Solitaire, Three Stone, Hidden Halo, Vintage and Halo.
- Engagement rings: solitaire, side stone, halo, hidden halo, cluster and bridal set rings
- Wedding rings: full and half eternity, pave set, wishbone, bubble and fancy rings
- Gemstone rings: sapphire, emerald and ruby
- Earrings: stud, drop, hoop, halo and gemstone earrings
- Bracelets and necklaces: diamond tennis bracelets, tennis necklaces, pendants and chains
Ready to Ship pieces leave Hatton Garden the next working day
The Ready to Ship collection is what sets FineDiam apart for a last-minute gift. It listed 3706 results, and every piece in it is finished, hallmarked and sent from the Hatton Garden studio the same day or the next working day; the homepage sums it up as «Find it today. Wear it tomorrow.» UK shipping is advertised as free and insured. Stock is limited, so a piece shown today may be gone tomorrow. Because these items are standard stock, they also keep the 30-day return window for eligible items, unlike pieces made to your specification.
Bespoke rings, appointments and aftercare
If nothing in the range fits, the «Build Your Own» service lets you start from an existing design or from scratch: change the metal, pick a diamond, adjust the setting or add an engraving. A virtual appointment can be booked from the menu, and the team can be reached by phone, WhatsApp or email at sales@finediam.com. The homepage advertises free ring resizing, a lifetime warranty and easy financing. Keep in mind that made-to-order pieces need extra production time and usually cannot be returned, and that cancelling after 24 hours can cost up to 30% for lab-grown diamond jewellery once work has started.
How to save at FineDiam
Many FineDiam pieces already show a reduced price beside a higher original price, and the four price bands from Under £500 to Above £2000 help you stay within budget. A voucher code is entered at checkout; check the deduction before paying, as FineDiam may change prices without notice and only confirms an order after reviewing it. A code pays off most on a returnable Ready to Ship piece, since bespoke work carries cancellation charges.
If you are comparing jewellers, save-up.co.uk also lists further Jewellery & Watches shops with voucher codes, such as Molly Brown London Voucher Codes, Jewel First Discount Codes, Philip Jones Jewellery Promo Code and Argento Voucher Code.