GENT Skincare in numbers
- GENT Skincare sells a three-step routine for men: Step 01 Cleanser (150ml), Step 02 Serum (30ml) and Step 03 Moisturiser (50ml), also available together as the set.
- Every GENT product is dermatologically tested, vegan with no animal-derived ingredients, and all three products are made in the UK.
- The routine contains six actives across three steps, including Niacinamide, Azelaic Acid, Ceramides NP, AP and EOP, a Hyaluronic Acid complex, Gluconolactone (PHA) and Allantoin with Pro-Vitamin B5.
- Orders are processed within 24 hours of receiving payment, excluding weekends and holidays, and a confirmation email with tracking information follows. Delivery is handled by Royal Mail.
- Unopened items in original packaging can be returned if the return is started within 14 days; faulty or damaged items must be reported within 7 days of delivery with photos.
- Approved refunds go back to the original payment method within 5–10 business days of GENT Skincare receiving the return.
- The GENT Skincare homepage shows a rating of 5.0 from 18 reviews, and the shop states free UK delivery on orders over £40.
Sources: Home page, About us, Shipping policy, Refund policy, How to apply, Contact, Terms of service.
Questions about GENT Skincare
What does GENT Skincare actually sell?
GENT Skincare sells three face products for men, used in a fixed order: a cleanser that removes dirt and excess oil, a serum that calms redness and refines enlarged pores, and a moisturiser that locks in hydration and strengthens the skin barrier. Each bottle carries its step number, and all three can be bought together as the set, described as the easiest way to start.
How quickly does GENT Skincare dispatch an order?
GENT Skincare processes all orders within 24 hours of receiving payment, not counting weekends and holidays. Once the order has been processed, you receive a confirmation email with tracking information, so you can follow the parcel from that point. Exact delivery dates are not guaranteed, because transit times depend on the Royal Mail network.
What happens if my GENT Skincare parcel is delayed?
You can contact GENT Skincare, and the shop says it is happy to contact Royal Mail on your behalf to help resolve the issue. However, no refunds are issued for delays caused by Royal Mail once the order has been dispatched, so a late parcel alone does not give you money back.
What should I do if a GENT Skincare product arrives damaged?
Contact GENT Skincare within 7 days of delivery and include a clear description and photos of the issue. This applies to items that arrive faulty or damaged. For any return, ask for the return address and instructions before sending anything back, and use a trackable shipping method, because the shop is not responsible for items lost in transit.
Which GENT Skincare items cannot be returned?
Opened or used products cannot be returned or refunded at GENT Skincare, which cites hygiene reasons. The same applies to products sent back without prior communication and to items not in their original condition. Refunds are only issued once the shop has received and inspected the returned items, so contact the team before posting anything.
How long does a GENT Skincare refund take?
An approved GENT Skincare refund is processed to your original payment method within 5–10 business days of the shop receiving the return. The clock starts only after the returned items have arrived and been inspected, so the time your parcel spends in the post comes on top. Return shipping costs are paid by you.
In which order should I use GENT Skincare products?
Use the cleanser first on a damp face, rubbing it in until it foams, then rinse with lukewarm water and pat dry. Apply the serum once your face is dry and leave it to absorb. Finish with a pea-sized amount of moisturiser on cheeks, forehead and neck; it takes slightly longer to absorb than the serum.
Does the GENT Skincare moisturiser contain fragrance?
Yes. The GENT Skincare moisturiser contains fragrance, listed as parfum. The shop therefore advises that if your skin is very reactive, you should patch test each product first. The routine is designed for daily use, and the moisturiser relies on Ceramides and Hyaluronic Acid to hold in hydration.
How can I contact GENT Skincare?
GENT Skincare uses a contact form on its website for general enquiries and product questions. You enter your name, email, phone number and message, and the shop says it will get back to you as soon as possible. No postal address or phone number is published on the contact page.
Can GENT Skincare decline or cancel my order?
Yes. Under the Gent Skincare terms of service, placing an order is an offer to purchase, and the shop may accept or decline it at its discretion. Your order is only accepted once Gent Skincare confirms it and has received your payment. Cancellation requests may not be possible after acceptance, so review your basket carefully.
Which GENT Skincare step suits which skin concern?
GENT Skincare matches each concern to a leading step: oil and shine start with the cleanser, redness is led by the serum, and dry or tight skin is led by the moisturiser with Ceramides and Hyaluronic Acid. One routine covers all three, and a two-question quiz on the homepage suggests your starting point.
GENT Skincare: a numbered three-step routine for men who want less fuss
GENT Skincare, also called GENT Skincare For Men, is a UK brand built around one idea: no shelf full of products and no guesswork, just three steps numbered in the order you use them. It is aimed at men who want a simple daily routine for oil, redness or dry skin, and at people buying for them. A voucher code from save-up.co.uk can make your order at gentskincare.co.uk cheaper.
Three products and one set make up the range
The range is deliberately small. The shop menu is organised around the routine, the set, a shop-all page and a Buying for section split into Yourself, Him and New to skincare. Each bottle carries its step number, so you never have to work out what goes on first. The homepage also offers a two-question quiz that asks who the routine is for and what bothers you most, then suggests a starting point.
- Step 01 Cleanser, 150ml: Niacinamide, PHA and Hyaluronic Acid
- Step 02 Serum, 30ml: Azelaic Acid, Niacinamide and B5
- Step 03 Moisturiser, 50ml: Ceramides and Hyaluronic Acid
- The set: all three steps in full size
Tested, vegan and made in the UK
GENT states that every product is dermatologically tested, that no step contains animal-derived ingredients and that all three products are made in the UK. The ingredients are named on the bottle and explained on the site: six actives spread across the three steps, from Niacinamide for oil and pores to Ceramides NP, AP and EOP for the skin barrier. One detail is worth knowing before you buy: the moisturiser contains fragrance, listed as parfum, and the brand itself advises a patch test of each product if your skin is very reactive.
Delivery and returns at GENT Skincare
Orders are processed within 24 hours of payment, outside weekends and holidays, and travel with Royal Mail; a tracking email follows once your parcel is on its way. Delivery within the UK is free on orders over £40. Returns are stricter than at many shops because these are skincare products: only unused, unopened items in their original packaging qualify, the return must be started within 14 days, and you pay the postage. Get in touch through the contact form first, since parcels sent without prior communication are not accepted.
How to save on your GENT Skincare order
Because the range has only three products, the set is the natural place to start, and the shop shows its saving against buying each step separately. When a voucher code is live, enter it in the discount code box at checkout and check the total before paying; codes generally exclude items that already carry a promotion, so read the conditions on each offer. Keep an eye on the £40 delivery threshold too, as free delivery can be worth as much as a small code. If you are looking for more from the same category, save-up.co.uk also lists Wild Wipe Voucher Codes, Haloral Discount Codes, 5Kind Promo Code and DAME Voucher Code among its further Health & Beauty shops.