FitVille in numbers
- The FitVille UK homepage advertises free shipping over £75.
- FitVille processes an order within 1-2 business days. Delivery takes 5-12 business days for the UK and 5-15 business days for other European countries.
- Most FitVille inventory is sold from warehouses in the US, in either LA or New Jersey. A select few items come from warehouses in Germany and Hong Kong.
- You have 30 days from the date you receive your items to return them, and the return package must be postmarked within that window. Final sale products are not eligible for return or exchange.
- FitVille says it processes a refund within 2-3 business days after receiving your return, and pays it to the original method of payment.
- FitVille offers live chat as a 24/7 service, with a chat icon at the bottom right of the contact page, plus email support at contact@thefitville.com.
- The men's foot-condition collection can be filtered by four widths: Medium/D, Wide/2E, Extra Wide/4E and XX-Wide/6E. The Men's Rebound Core V1 is listed as available in 6E.
- FitVille names three major technologies, Comfort+™, PropelCore™ and ErgoFit™, which it describes on its story page.
Sources: FitVille UK homepage, Shipping information, Return policy, Contact us, Shoes by foot condition, FitVille story.
Questions about FitVille
How long does FitVille UK delivery take?
UK orders usually arrive in 5-12 business days. FitVille processes an order within 1-2 business days of the order date and ships it the day after processing. Other European countries take 5-15 business days. Holidays and weather can affect this, and FitVille says it is not responsible for delays caused by customs in your country. Delivery is by the local post office or a local courier.
Where does FitVille ship its shoes from?
Most FitVille inventory is sold from warehouses in the US, in either LA or New Jersey, with a select few items from warehouses in Germany and Hong Kong. FitVille says it ships all over the world. The product price does not include shipping, because the online system generates a shipping fee for each order, and free shipping is available when an order is above a certain amount.
Do I have to pay for returns to FitVille?
Yes, you pay for sending the package back. FitVille's return policy says customers are responsible for sending packages to the local warehouse. Items must be clean, unused, unwashed and unworn, packed securely in the original internal packaging. All final sale products are not eligible for return or exchange. Refunds go to the original method of payment.
How do I start a return with FitVille?
Email contact@thefitville.com to register the return; FitVille typically replies within 24-48 hours with instructions. Then pack the items securely, drop the package at the post office and email the return tracking code. Do not send items to the address on the package label, as this may result in loss. FitVille has several warehouse addresses, so contact it first.
How fast does FitVille refund a return?
FitVille processes the refund within 2-3 business days after it receives your return. The money goes back to the original method of payment, and you receive an email confirmation once the return is completed. The return itself must be postmarked within 30 days of receiving your items; later returns will not be accepted and refunds may not be processed.
Can I cancel a FitVille order after paying?
Only before dispatch. FitVille says cancellation is possible only before the product has been dispatched or produced, and a successfully cancelled order is refunded. An order that has already shipped cannot be cancelled. FitVille also asks you not to reject the package, because that may cause a loss during its transfer to the local warehouse.
How can I track my FitVille order?
FitVille emails the tracking code to the address you gave within 1 business day after purchase, with instructions on how to track the parcel. Tracking information is displayed 1-3 business days after you receive that email. If you get no tracking confirmation within those days, write to contact@thefitville.com. After a customs update, tracking may take 3-5 business days to show.
Who pays customs fees on a FitVille order?
You do. FitVille says customers need to cover any fees incurred by customs, and that you are responsible for checking your local postal regulations for restricted items. FitVille cannot be held liable for items that are not accepted into your country, and it is not responsible for delays caused by the customs department in your country.
How do I contact FitVille customer service?
Use the live chat, a 24/7 service reached through the chat icon at the bottom right of the contact page, or email contact@thefitville.com for non-urgent questions. Replies by email may land in your junk or spam folder. The contact page also links to View Order Status, Track Your Order and Return or Exchange.
Which technologies does FitVille use in its shoes?
FitVille names Comfort+™, PropelCore™ and ErgoFit™ as its major technologies. Comfort+™ transforms EVA material into a solid sole. PropelCore™ combines a dual density sole, anti-skid rubber, heel ring, removable insoles and a shock absorbing pad. ErgoFit™ is an ergonomic design that follows the contour of your feet, according to the FitVille story page.
Which shoe widths does FitVille offer?
The men's collection for foot conditions can be filtered by four widths: Medium/D, Wide/2E, Extra Wide/4E and XX-Wide/6E. The homepage lists the Men's Rebound Core V1 as available in 6E. The same collection page can also be filtered by collections such as Golf Shoes, Slip-On Shoes, Slippers and Wide Shoes.
Which company runs the FitVille UK website?
The contact page says the website is jointly operated by USEEMALL LTD and WenZhengJiaSheng Hong Kong Holding Limited. USEEMALL LTD is named as the business and sales operations entity, with an address on Conyngham Road, Manchester, England. WenZhengJiaSheng Hong Kong Holding Limited is named as the advertisement operation party. Neither address is a returning address.
FitVille: comfort shoes with wide fits for men and women
FitVille is an online footwear shop at thefitville.uk. It sells men's and women's shoes built around wide fits, cushioning and support, and it describes its range as therapeutic, comfort and support technology designed to ease foot pain. It suits you if you want shoes sorted by activity, width or foot condition rather than by fashion trend.
A voucher code from save-up.co.uk can make an order at FitVille cheaper when the conditions of the code are met. This text explains what the shop sells and how its delivery and returns work, so that you know what to expect before you order.
A range from walking shoes to insoles
The FitVille menu sorts shoes by type and by activity. The homepage shows men's and women's models, and a Shop by Category block leads to men's shoes, women's shoes, hiking shoes and golf shoes. Beyond shoes, the menu has a section for insoles, socks, ankle supports and braces, and foot recovery tools, so one basket can combine shoes with accessories. Models carry version numbers such as Rebound Core V1 or Cloud Wanderer V8, and the colours of each model are shown on the product.
- By type: Wide/Extra Wide Shoes, Orthopedic Shoes, Walking Shoes, Diabetic Shoes, Boots, Running Shoes, Slip-On, Athletic Shoes, Sandals & Slippers and Dress Shoes
- By activity: Walking, Running, Hiking, Tennis & Pickleball, Golf and Standing
- Accessories: Insoles, Socks, Ankle Supports & Braces and Foot Recovery Tools
- Shop sections: Best Sellers, New Arrivals and Sale
Shoes sorted by foot condition and width
What sets FitVille apart is that the menu has a section for foot conditions: Diabetes, Orthopedic, Neuropathy, Plantar Fasciitis, Bunions, Flat Feet, Heel Pain, Hammer Toe and Arthritis. The men's collection is introduced with the words Wide Fit, Cushioning and Arch Support, and it can be filtered by width: Medium/D, Wide/2E, Extra Wide/4E and XX-Wide/6E. The Men's Rebound Core V1 is listed as available in 6E, and the collection also has a filter for Morton's Neuroma. These descriptions come from the shop itself, so read each product page for details on fit.
The technology behind the soles
On its story page FitVille presents itself as a guard for a healthier lifestyle, a pioneer for better footwear and a community of people who share a love of an active lifestyle and care for feet. It names three major technologies. Comfort+™ transforms EVA material into a solid sole, PropelCore™ is built from a dual density sole, anti-skid rubber, a heel ring, removable insoles and a shock absorbing pad, and ErgoFit™ is an ergonomic design that follows the contour of your feet. The homepage also shows a five-star review attributed to a podiatrist, and customer review counts and star ratings appear next to each model.
Delivery, returns and support
FitVille advertises free shipping over £75. Orders are processed within 1-2 business days, and delivery to the UK takes 5-12 business days. Most stock is sold from warehouses in the US, in LA or New Jersey, with a few items from Germany and Hong Kong, so customs fees are your responsibility.
You have 30 days from receiving your items to return them, and the return must be postmarked within that window. Items must be unwashed and unworn, final sale products are excluded, and you pay the return shipping. For questions there is live chat as a 24/7 service, with email at contact@thefitville.com for non-urgent matters.
How to save at FitVille
The current FitVille voucher codes are listed above this text and are synced with the affiliate networks several times a day. Copy a code, add your shoes to the basket at thefitville.uk and enter the code in the promo code or discount code box at checkout. Check that the price has gone down before you pay.
The homepage shows some models with a reduced price next to the original price, and the menu has a Sale section. Voucher codes often exclude items that are already reduced, so compare the code price with the sale price and pick whichever is lower. If you also shop elsewhere, save-up.co.uk lists further Fashion shops with voucher codes, such as Amicci Voucher Codes, Weird Fish Discount Codes, Heat Holders Promo Code and Luxe Fashion Clothing Voucher Code.