BioGaia in numbers
- BioGaia is a Swedish healthcare company whose story began in 1990, and it has worked on microbiome and probiotic research for more than 30 years.
- BioGaia products are sold in more than 110 countries, and more than 200,000 hours of probiotic and gut microbiome research stand behind them.
- UK shipping is free on all subscriptions and on orders over £40. A money-back guarantee lets you request a full refund within 30 days.
- One daily dose of any BioGaia probiotic contains a minimum of 100 million live L. reuteri, shown to reach the gut alive.
- BioGaia handles an order within 1-3 weekdays until it leaves the warehouse, provided the product is in stock. Delivery is only possible to an address in the United Kingdom.
- Accepted payment methods are Visa, Mastercard, Maestro, Apple Pay and Google Pay, processed through Shopify Payments.
- The Aldermis Probiotic Ointment contains just four ingredients, including live L. reuteri DSM 17938, and clinical testing showed it helps hydrate skin for up to 8 hours.
- You must be 18 to order at Biogaia.co.uk, and for orders of products valued at more than £2,000 you are asked to contact customer service.
Sources: About us, Homepage, Terms of service, FAQ, Contact us.
Questions about BioGaia
Where does BioGaia deliver?
BioGaia delivers only to addresses in the United Kingdom. Biogaia.co.uk sells via the internet to private individuals in the UK, and the products come with an English user manual. At checkout you can choose between different shipping methods, and the cost of each one is clearly shown before you complete the order.
How quickly does BioGaia dispatch an order?
BioGaia handles an order within 1-3 weekdays from the moment you place it until it leaves the warehouse, provided the product is in stock. After that, the shipping company is responsible for delivery within the time set for the method you chose. BioGaia cannot guarantee an exact delivery date for items out of stock at the time of ordering.
How does the BioGaia money-back guarantee work?
If you are not happy, you can request a full refund within 30 days. BioGaia states this money-back guarantee on its UK homepage. To start a request, email customer service at support@biogaia.co.uk, which is the contact channel the shop gives for questions about orders.
Which payment methods does BioGaia accept?
BioGaia accepts Visa, Mastercard, Maestro, Apple Pay and Google Pay. Payments on Biogaia.co.uk run through Shopify Payments. Prices are stated in GBP including VAT but excluding shipping and handling costs, which are shown during checkout.
How do BioGaia subscriptions work?
With a BioGaia subscription, the products you select are sent automatically at the frequency you choose until you cancel. You can cancel at any time and the subscription ends immediately; customer service can also change it for you. Subscriptions always come with free UK shipping, and BioGaia gives notice in good time before changes to range or delivery interval take effect.
What does BioGaia sell in its UK shop?
BioGaia sells probiotic supplements and probiotic skincare for babies, children and adults. The range covers gut, immune, oral and skin health, for example Protectis Baby Drops from £16.49, Prodentis BABY 5ml at £19.99, Gastrus Tablets 30s at £26.99 and the Aldermis BABY Ointment at £24.99. Bundles and packs are offered as well.
What is L. reuteri in BioGaia products?
L. reuteri is the probiotic bacterium contained in all BioGaia products. BioGaia describes it as one of the world's most researched probiotics. One daily dose of any BioGaia probiotic contains at least 100 million live L. reuteri, and some products add vitamin D for immune support.
What is BioGaia's LongevityGuard technology?
LongevityGuard is BioGaia's technology that keeps probiotic bacteria in a dormant state until use, protecting their viability. As a result, products such as the Aldermis ointment can be stored at room temperature and do not need refrigeration. BioGaia presents it as exclusive to its products.
Is the BioGaia Aldermis ointment free of fragrance and preservatives?
Yes, Aldermis is fragrance-free, water-free and preservative-free. Its four ingredients are shea butter, canola oil, hydrogenated rapeseed oil and L. reuteri DSM 17938. It is Kind to Biome certified, dermatologically tested for sensitive skin and can be used twice daily by babies, children and adults.
How can I contact BioGaia customer service?
You contact BioGaia by email at support@biogaia.co.uk, and the team replies as soon as it can. The contact page names no telephone number. The seller is BioGaia UK Limited, Unit 5, Albert Edward House, Preston, PR2 2YB.
Who can place an order at BioGaia?
Orders at Biogaia.co.uk can be placed by private individuals aged 18 or over who are not under guardianship. Products may only be bought for personal, non-commercial use. For orders of products valued at more than £2,000, BioGaia asks you to contact customer service first.
Why is my BioGaia voucher code not working?
Usually the code has expired, a minimum spend has not been reached or the products in your basket are excluded from the offer. Check the terms of the code on this page or try another current BioGaia offer instead.
BioGaia: probiotic supplements and skincare for the whole family
BioGaia is a Swedish healthcare company that has researched the microbiome and probiotics for more than 30 years, and its UK shop at uk.biogaia.com is run by BioGaia UK Limited in Preston. Every product contains the probiotic bacterium L. reuteri, from baby drops and children's tablets to lozenges for adults and a small probiotic skincare line.
The shop is aimed at parents, families and adults who want food supplements for gut, immune, oral or skin health, delivered to a UK address. With a voucher code from save-up.co.uk, your order at BioGaia costs less.
Free shipping from £40, subscriptions and a 30-day refund
BioGaia ships free on every subscription and on orders over £40; below that, the cost of each delivery method appears at checkout. Orders leave the warehouse within 1-3 weekdays if the product is in stock, and delivery is only possible within the United Kingdom. If you are not happy, the money-back guarantee lets you request a full refund within 30 days.
Subscriptions send your chosen products automatically at the frequency you set. You can change or cancel them at any time, either online or through customer service at support@biogaia.co.uk. You pay by Visa, Mastercard, Maestro, Apple Pay or Google Pay via Shopify Payments.
How to save on your BioGaia order
The simplest saving at BioGaia is to clear the £40 threshold so shipping costs nothing, or to switch a product you use daily to a subscription, which always ships free and comes with a subscribe-and-save price. The bundles and packs section groups products for daily care, and a voucher code from this page can be added at checkout; normally only one code works per order, so compare before you pay. If you shop for other health products too, further Health & Beauty shops with codes on save-up.co.uk include Higher Nature Voucher Codes, Oxford Online Pharmacy Discount Codes, The Body Shop Promo Code and Arran Voucher Code.
L. reuteri and LongevityGuard technology behind every product
What only BioGaia has is its focus on one bacterium. The company's story began in 1990, when its founders explored friendly bacteria to extend the shelf life of organic vegetables and came across Limosilactobacillus reuteri. BioGaia then acquired the patent for this bacterium, and today more than 200,000 hours of research stand behind its products, which are sold in more than 110 countries. One daily dose contains at least 100 million live L. reuteri. LongevityGuard technology keeps the bacteria dormant until use, so products such as the Aldermis ointment can be stored at room temperature without refrigeration, while the SelectBiotics approach selects strains with documented safety and stability profiles.