Atenai London in numbers
- For UK mainland orders (England, Scotland and Wales) Atenai London offers free delivery from £50; for non-UK mainland and international orders free delivery starts at £150.
- The shipping page lists UK Standard Service at £2.99, UK Express Service at £7.99, European Standard Service at £12.99 and Worldwide Service at £19.99; the FAQ states £3.99 for UK mainland orders under £50.
- Package handling takes 2 business days at the Atenai London warehouse, and orders placed at the weekend are shipped within 2 days.
- Atenai London bottles use 30% PCR recyclable plastic, the whole range is vegan and cruelty-free, and manufacturing partners are GMP-approved.
- The seller is Atenai London Limited, 167-169 Great Portland street, 5th Floor, London, W1W 5PF, with registration number 15385467.
- Atenai London ships to most locations worldwide but not to China or Russia, and room sprays are only sent to addresses on the UK mainland.
- Gift messages can be added at checkout within a 200-character limit; there is no gift wrap, and orders are packed in recyclable brown paper with compostable corn starch chips.
- The range is built around three fragrances, Sanctuary, Oasis and Blossom; the Sanctuary Eau de Parfum combines rose and frankincense in a 50ml size at £60.00.
Sources: FAQs, Shipping and returns, Our story, Terms & Conditions, Homepage.
Questions about Atenai London
Can I add an Atenai London promotional code after my order is placed?
No. Atenai London cannot amend an order once checkout is completed, so it cannot add a promotional code for you afterwards. Enter every code you want to use in the basket or at checkout before you pay, and check that the discount is shown in the total before you confirm the order.
What happens to free delivery if an Atenai London discount code lowers my total?
You pay shipping if the discount takes your order below the free delivery threshold. Atenai London counts the order value after the discount, so on the UK mainland your total after the code must still be £50 or more, and for non-UK mainland and international orders £150 or more, to qualify for free delivery.
Why is my Atenai London promo code not working?
Usually the code has been typed incorrectly or its expiry date has passed, so Atenai London asks you to double-check both first. If the promotional code still does not work, you can contact customer service at wecare@atenailondon.com. If checkout fails altogether, check that no item in the basket cannot be shipped to your region.
Which couriers deliver Atenai London orders?
UK mainland deliveries go with Evri Local, and UK mainland customers receive a tracking reference from Evri or DPD. Non-UK mainland and international orders are delivered by DHL. Orders containing only fragrance samples are sent via Royal Mail without tracking, so they simply arrive in your post.
How long does Atenai London take to deliver in the UK?
With DPD you can usually expect your order within 3 working days from dispatch. Dispatch itself can take up to 3 working days at busy periods, and you get a notification once the parcel leaves. Orders of fragrance samples only, sent by Royal Mail, can take up to 6 working days from dispatch.
Can I cancel or change an Atenai London order?
No. Once you have completed checkout and paid, Atenai London cannot cancel the order, change products or quantities, or amend the billing address. Check all products, quantities, payment and shipping details before you place the order; an address change should be noted on the payment or emailed before you pay.
Does Atenai London ship internationally?
Yes, Atenai London ships to most locations across the world from its warehouse in England. China and Russia are excluded at present, and room sprays cannot go outside the UK mainland. International orders under £150 cost between £20 and £30 for delivery, depending on location; from £150 delivery is free.
Who pays taxes on Atenai London orders from abroad?
You do. The shipping page says that a buyer ordering from abroad has the duty to pay the tax, and that the price does not include taxes, VAT or other charges for such orders. Shipping is by UK post office to the address in the final billing or, with PayPal, only to a verified PayPal address.
Is Atenai London vegan and cruelty-free?
Yes. Atenai London describes its formulations as vegan and cruelty-free across the entire range and says its products are designed for all skin types, tones and genders. It also names responsible sourcing, GMP-approved manufacturing partners and an increasing use of recyclable and recycled packaging materials.
Where are Atenai London products made?
Atenai London states that all its products are designed and made in the UK. The homepage also describes the signature packaging as fully recyclable and biodegradable, and the FAQ adds that orders are shipped from the company's warehouse in England.
Does Atenai London sell to businesses or resellers?
No. According to the terms, online purchases and use of the Atenai London website are available to consumers only. The company is not obliged to accept orders from entrepreneurs or legal entities and may refuse orders meant for resale through an unauthorised channel, drop shipping included. Misuse of promotions can lead to cancelled orders.
Atenai London: fragrance-led body, hair and home care made in the UK
Atenai London is a London brand that builds its whole range around scent. Each collection starts with a perfume-grade fragrance developed with expert perfumers, and that same fragrance then runs through body wash, lotion, hand cream, shampoo, candles and diffusers, so your shower, your hands and your living room share one mood. The brand describes itself as sitting between perfumery, body care and wellbeing.
The shop suits you if you like matching scents across your routine or are looking for a gift set built on one fragrance. With an Atenai London voucher code from save-up.co.uk, your order becomes cheaper, as long as you enter it before you complete checkout.
Three signature fragrances across body, hair and home
The range is organised by fragrance as much as by product. Sanctuary, Oasis and Blossom each appear as Eau de Parfum, in bath and body care and in gift sets. Sanctuary pairs rose and frankincense and is described as calming and uplifting; its Eau de Parfum comes in 50ml at £60.00, and the Sanctuary Hair Shampoo costs £20.00. The Sanctuary Hand & Body Duo Set combines hand and body wash with hand and body lotion.
- Bath & Body: hand and body wash, hand and body lotion, hand cream
- Hair: shampoo and conditioner
- Home: candles, reed diffusers and a candle care set
- Fragrance: Eau de Parfum in Sanctuary, Oasis and Blossom
- Gift sets for each of the three fragrances
- Accessories: a beauty pouch
Made in the UK, vegan and cruelty-free
Atenai London says all its products are designed and made in the UK and that every ingredient is cruelty-free and vegan. The formulas combine science-based active ingredients with natural extracts and are meant for all skin types, tones and genders. On packaging, the bottles use 30% PCR recyclable plastic, and orders leave the warehouse in England wrapped in recyclable brown paper with compostable corn starch chips. Manufacturing partners are GMP-approved, and the brand calls its sustainability work an ongoing commitment rather than a finished claim.
Delivery, payment and the order rules to know
UK mainland orders ship free from £50, while non-UK mainland and international orders ship free from £150. Evri Local and DPD handle UK mainland parcels, DHL takes international ones, and fragrance samples travel by Royal Mail without tracking. Room sprays only go to UK mainland addresses, and China and Russia are not served at present. You can pay by credit or debit card, Apple Pay, Google Pay, PayPal or a pre-purchased gift card.
Be careful before you pay: once checkout is complete, Atenai London cannot cancel the order, change items or amend the billing address. Unopened products can be returned easily, and a gift message of up to 200 characters can be added at checkout.
Saving at Atenai London with codes and the newsletter
A code only counts if you add it before completing checkout, and the free delivery threshold is checked on the total after the discount. If a code takes your basket below £50 on the UK mainland, shipping is charged, so it can pay to add one more hand cream or candle. Signing up with your email on the homepage brings updates, exclusive offers and news, and the customer service menu also lists an Atenai London Club. The terms mention an Atenai London mobile app as well.
If you shop for more health and beauty products, save-up.co.uk also lists Murad Voucher Codes, Kiko Discount Codes, Arran Promo Code and The Beauty Store Voucher Code as further Health & Beauty shops with voucher codes.