TTfone in numbers
- Standard UK delivery from TTfone is free and takes 4 to 7 working days. Expedited delivery (2 to 3 working days) and Express delivery (1 to 2 working days) cost extra.
- Orders to most EU countries are shipped free of charge from TTfone's warehouses in France and Spain without import duties. Orders to the UAE leave from a local warehouse in Dubai.
- Orders placed before 2:00 PM, Monday to Friday excluding public holidays, are dispatched the same working day.
- A 2-year service warranty covers the TT150, TT190, TT280, TT290, TT760, TT880, TT890, TT970 and TT990. Models such as the TT170, TT220 and TT950 have a 1-year warranty.
- If you change your mind, TTfone accepts returns within 30 days once a return case ID has been raised. Top-up credit is not refundable.
- TTfone is operated by TTPlus Limited, registered in England and Wales, at Unit A3 Lea Road Trading Estate, Waltham Abbey, Essex EN9 1AE.
- TTfone won the Digital Transformation Innovation Award at the 2026 Greater London Business Awards. It was also Double Award Winner at the 2025 SME Greater London Enterprise Awards.
- The TTfone homepage shows a customer rating based on 21619 reviews.
Sources: Shipping policy, FAQ, Terms of service, Awards news, Homepage.
Questions about TTfone
Which SIM cards work in TTfone phones?
All TTfone mobile phones are unlocked and work with any SIM network. The exception is the 2G-only models, which do not work with Three, iD or Smarty, because these networks do not support 2G. According to TTfone, 2G will remain available until 2033 after the 3G shutdown. The phones are configured for the UK and EU, so check frequency compatibility with your provider if you use one elsewhere.
What warranty do TTfone Open-Box and resale deals have?
Returned resale deals and 14-day items, which are not brand-new, come with a 30-day return policy and a 3-month warranty. Brand-new TTfone phones have either a 1-year or a 2-year service warranty, depending on the model. No warranty covers physical or liquid damage. All returns are inspected to confirm the fault, and your statutory consumer rights remain unaffected.
How do I contact TTfone customer service?
You can call TTfone on +44 (0) 330 333 0819, charged at the UK standard rate, Monday to Friday from 10am to 4pm. You can also use the chat bubble at the bottom right of the website or send an email. For a return, contact TTfone first so that a return case ID can be raised before you post the item.
How long does TTfone delivery take to rural areas?
Standard shipping to rural areas may take up to 2 extra business days, so up to 9 business days in total. With Expedited shipping, rural deliveries take up to 5 business days. Orders to a BFPO address go via Royal Mail and may have no tracking. TTfone ships with FedEx, UPS, Parcelforce or Royal Mail.
Does TTfone charge import duties on international orders?
Orders to most EU countries ship free from France and Spain and incur no import duties. Deliveries outside the United Kingdom and the EU may incur import duties or local taxes, and the recipient pays these. TTfone confirms courier availability before dispatch. If no courier serves the destination, it may cancel the order and refund it in full.
What payment methods does TTfone accept?
TTfone accepts payment through Shopify's supported payment providers. These include debit and credit cards and other approved methods shown at checkout. All prices are in GBP (£) and include VAT where applicable. TTfone may correct pricing errors and cancel orders affected by obvious pricing mistakes, with a full refund.
When is a TTfone order legally binding?
A TTfone order becomes a binding contract only when it has been dispatched and you receive a dispatch confirmation email. The order confirmation email alone does not count as acceptance. TTfone can refuse or cancel orders because of stock availability, fraud prevention or errors in the order details. Ownership passes to you once full payment has been received.
What does the SOS button on a TTfone phone do?
The SOS button on the back calls one or more saved contacts in sequence and sounds a loud alarm to attract help nearby. It also sends emergency text messages to the programmed contacts. It only works if a SIM card is inserted, at least 1 SOS number is programmed, and the phone has signal and credit.
What comes in the box with a TTfone phone?
Every TTfone phone comes with a user manual, a battery and a USB cable charger, and some models also include a desktop charger. To register the service warranty, fill in the form on the TTfone registration page. It is worth doing this soon after delivery so your 1-year or 2-year cover is on record.
Who are TTfone phones designed for?
TTfone says its phones are for everyone. The large buttons, audio feedback and simple features especially help elderly users, people with visual or motor impairments, and small children learning to use a phone. TTfone also offers simple digital detox phones for people who want fewer distractions, including De-Googled and WhatsApp-compatible models.
TTfone: simple big-button and digital detox phones for everyday use
TTfone makes easy-to-use mobile phones for people who want less distraction and more control. Its customers include older and disabled users who need large keys and loud sound, and people who want a break from their smartphone. The phones focus on calling and texting, with clear high-contrast screens and large tactile keys, and the shop sells them directly at ttfone.com.
The company behind the shop is TTPlus Limited, based in Waltham Abbey, Essex. With a voucher code from save-up.co.uk, your next TTfone order costs less.
The TTfone range from big-button phones to De-Googled mobiles
The shop sorts its phones by how you want to use them rather than by technical specifications. Some models run on 2G only, while TTfone has added 4G devices, WhatsApp support and Android smartphones designed for simplicity. All phones are unlocked and configured for the UK and EU. Some models come with a charging cradle or desktop charger.
- Big Button Mobiles with large keys and audio feedback
- Flip Phones and Basic Mobiles for calling and texting
- De-Googled Mobiles for digital detox use
- WhatsApp compatible Mobiles such as the TT990
- Open-Box Deals on returned resale phones
- Accessories
Delivery, warranty and returns at TTfone
Standard delivery within the UK is free and takes 4 to 7 working days. Faster Expedited and Express options cost extra. Orders to most EU countries ship free from warehouses in France and Spain, and a warehouse in Dubai serves the UAE. If you change your mind, you have 30 days to return a phone after TTfone has raised a return case ID. Selected models carry a 2-year service warranty, others 1 year, and resale phones 3 months. You can call the support line on weekdays from 10am to 4pm.
How to save at TTfone
Only one code usually works per order, so compare the codes on this page in your basket before paying. Delivery within the UK is already free, which makes a code worth more on a single phone. The Open-Box Deals section lists returned phones that are not brand-new. Monthly competitions on the TTfone blog give away a phone, such as the TT880. More shops in the «Mobile & Broadband» category with voucher codes on save-up.co.uk include italk Discount Codes, Lebara Voucher Codes, O2 Mobiles Promo Code and Metrofone Voucher Code.
An award-winning phone maker from Waltham Abbey
TTfone has collected several awards. In 2026 it received the Digital Transformation Innovation Award at the Greater London Business Awards. It also won a Quality Business Award as The Best Phone Repair Store in Waltham Abbey, with an overall quality score of 95% or above. At the 2025 SME Greater London Enterprise Awards it won Best Accessible Big-Button & Senior Feature Phone Provider and Best Customer Service & Aftersales Provider. TTfone's phones also have an SOS button on the back that calls saved contacts and sounds a loud alarm.