Dani, Partners and voucher data
Sunjoy in numbers
- Sunjoy has been in business since 2001 and, according to its FAQ, has 24 years of experience in outdoor structures such as gazebos, sheds, carports and pergolas.
- Sunjoy states that more than 10 million families have made its products part of their outdoor living spaces.
- Standard shipping is free on all orders to mainland UK; express delivery fees are calculated at checkout. Delivery takes 3–7 business days after dispatch.
- Orders are typically processed within 1–2 business days; during seasonal sales or holidays processing may take up to 3–4 business days.
- Sunjoy ships only to addresses within the United Kingdom, not to PO Boxes or BFPO addresses, and remote areas such as the Scottish Highlands, Isle of Wight and Isle of Man are not covered.
- Damaged or missing items must be reported within 48 hours by emailing shop@sunjoygroup.com with photos and the order number.
- The homepage lists items such as the TODI Cedar Wooden Gazebo 3.99m x 3.35m at £1,854.96 and the MATTERHORN Solar Illuminated Louvered Pergola 3.06m x 3.06m at £2,398.29.
- Sunjoy structures are built from powder-coated steel, aluminium and cedar wood, and many gazebos and pergolas have hardtop steel or polycarbonate roofs.
Sources: FAQs, Homepage, Shipping policy, Contact us, Terms of service.
Questions about Sunjoy
How long does Sunjoy take to deliver a gazebo?
Delivery to mainland UK takes 3–7 business days after dispatch, and orders are usually processed within 1–2 business days beforehand. In peak periods such as seasonal sales or holidays, processing may take up to 3–4 business days. Sunjoy points out that the timeframes are estimates and may vary because of weather or courier delays.
Is Sunjoy delivery free?
Yes, Sunjoy offers free standard shipping on all orders, but only to mainland UK. The shipping policy adds that orders below the free shipping threshold incur a charge based on weight, size and delivery location, and that express delivery fees are calculated at checkout, so check the delivery line in your basket before you pay.
How are large Sunjoy items like pergolas delivered?
Large items such as gazebos, pergolas and big outdoor furniture may need special handling or pallet delivery, and delivery is kerbside unless otherwise stated. The courier may contact you to arrange a convenient time, and someone must be available to receive and sign for the delivery. For pallet deliveries, tracking updates may be limited.
Where does Sunjoy not deliver?
Sunjoy only ships to addresses within the United Kingdom and does not deliver to PO Boxes or BFPO addresses. Remote areas, for example the Scottish Highlands, the Isle of Wight and the Isle of Man, are not covered, and some large items cannot be delivered to remote islands, so Sunjoy asks you to contact customer service before ordering.
What happens if a Sunjoy delivery fails?
If a delivery attempt is unsuccessful, the courier usually leaves a card or sends a notification for redelivery or collection. Multiple failed attempts may lead to return-to-sender charges, which Sunjoy deducts from your refund. Making sure someone is at home for a pallet or kerbside delivery therefore protects the saving you made with a code.
How long do I have to return a Sunjoy order?
The Sunjoy homepage advertises 30-day returns. Returns and exchanges are handled solely according to the refund policy, which the terms of service refer to. Sunjoy lists return@sunjoygroup.com as the contact address for returns, and asks you to include your order number in all correspondence for faster service.
How do I claim a warranty at Sunjoy?
Email the customer care team at helpme@sunjoyonline.eu with your name, email address, contact number and a photo or screenshot of your receipt, plus a photo of the damaged item if applicable. Once approved, you receive a replacement product or parts in the original style and colour, or a similar one if the original is discontinued.
Does the Sunjoy warranty cover weather damage?
No, the Sunjoy warranty does not cover damage caused by extreme weather. Steel parts are coated with rust-inhibiting paint, but surface rust that appears once the coating is scratched is not considered a defect and is not covered. Sunjoy recommends checking each product page for snow-load and wind-resistance details for your local climate.
How quickly does Sunjoy customer service reply?
Sunjoy aims to reply within 1–2 business days. You can use the contact form or email shop@sunjoygroup.com for customer service, return@sunjoygroup.com for returns and marketing@sunjoygroup.com for collaboration enquiries. The team helps with buying advice, order tracking, assembly guidance, replacement parts and warranty questions.
Does Sunjoy provide assembly instructions?
Yes, Sunjoy publishes all manuals on the respective product pages, where you can open and save them. Its carport kits come with step-by-step instructions, pre-drilled parts and all necessary hardware. Before building a gazebo, pergola or carport, Sunjoy recommends consulting your local authority or checking local codes about permits.
Sunjoy: gazebos, pergolas and outdoor rooms for British gardens
Sunjoy is the UK shop of a company that has built outdoor structures since 2001. At sunjoyshop.co.uk you buy gazebos, pergolas, carports and garden houses, together with garden furniture, fire pits and accessories, all aimed at turning a patio or back garden into a space you can use for gatherings and relaxing. The shop describes its range as built for British gardens and designed for all-season outdoor living.
Because a cedar gazebo or a louvered pergola is a large purchase, a voucher code from save-up.co.uk can make a noticeable difference to the final price of your order.
The Sunjoy range from gazebos to garden décor
The shop is organised by product type and by occasion. Next to the core structures you find accessories that fit them, plus furniture and smaller items for the garden. Shopping by occasion groups products for Backyard Relaxation, Home Party, Patio Dining and Weather Defense. Sections for New Arrivals, Best Sellers and Showrooms help you narrow the choice.
- Structures: Gazebo, Pergola, Carport, Garden House
- Accessories: Shelter, Gazebo and Pergola Accessories
- Outdoor living: Garden Fire Pit, Garden Furniture, Garden Décor
- Comfort: Portable Air Conditioner
- Examples: TODI and PIRIN cedar wooden gazebos, MATTERHORN louvered pergola, Power-Port grill gazebo
Materials built for year-round use
Sunjoy structures are made from powder-coated steel, aluminium and cedar wood, and many gazebos and pergolas carry hardtop steel or polycarbonate roofs. Most hardtop gazebos, carports and sheds are designed for use all year, with snow-load and wind-resistance ratings listed on each product page. The FAQ explains the difference between the two main products: a gazebo has a solid soft or hard roof and often netting or curtains for full shade, while a pergola has an open or slatted roof for partial shade. Assembly manuals are published on the product pages, and carport kits come with pre-drilled parts and all hardware.
Delivery, returns and support for bulky orders
Standard shipping is free on all orders to mainland UK, with delivery in 3–7 business days after dispatch. Gazebos, pergolas and large furniture may arrive by pallet and are delivered kerbside, and the courier may call to arrange a time. Sunjoy does not deliver to PO Boxes, BFPO addresses or remote areas such as the Scottish Highlands, Isle of Wight and Isle of Man. Returns are possible within 30 days, damage must be reported within 48 hours, and the support team aims to reply within 1–2 business days.
Ways to save at Sunjoy
Only one discount or promotion can be applied per order, so it pays to compare: a voucher code from this page, the Clearance Sales section or the Bundle Deals may each be the better option for a particular basket. The homepage also shows sale prices on selected items, such as the Power-Port grill gazebo. Sunjoy additionally offers a Become A Member page, a Sunjoy Gazette and an affiliate programme; check the shop for what these currently include.
If you are planning more garden purchases, save-up.co.uk also lists further «Garden & Flowers» shops with voucher codes, such as Greenera Voucher Codes, Just Lawnmowers Discount Codes, Moyses Stevens Promo Code and Flower Station Voucher Code.