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Moyses Stevens in numbers
- Moyses Stevens has created bespoke bouquets since 1876 and works from a London studio, with flower shops across London.
- Standard delivery costs £8.50 and morning delivery between 9am and 12pm costs £12.50. Subscribers and members at certain loyalty tiers receive free delivery.
- For same-day delivery anywhere in London, order by 6pm, seven days a week. For next-day delivery to mainland UK, order by 6pm from Monday to Friday or by 3pm on Saturday and Sunday.
- Moyses Members earn ten points per pound spent, plus a 250-point welcome bonus and a 500-point birthday bonus. Subscribers earn 25% extra points on every order.
- Gift cards come in preset amounts from £50.00 to £500.00, arrive by email on a date you choose and are valid for twelve months from purchase.
- If you are not satisfied with a delivered product, call customer care within 24 hours of receipt. If an order arrives late, Moyses Stevens refunds the delivery cost.
- Moyses Stevens accepts all major credit and debit cards, PayPal, Apple Pay and Google Pay.
- Customer Care answers on 020 8772 0094 from Monday to Friday, 9am to 6pm, and on Saturday, 9am to 5pm. Emails get a reply within one working day.
Sources: Home page, Help & FAQ, Delivery information, Gift cards, Terms & conditions, Contact us.
Questions about Moyses Stevens
How much does delivery cost at Moyses Stevens?
Standard delivery at Moyses Stevens costs £8.50, and morning delivery between 9am and 12pm costs £12.50. Three-hour London slots cost extra, with the rates shown at checkout. Subscribers and members at certain loyalty tiers receive free delivery, so joining Moyses Members can reduce the cost of repeat orders.
What are the order cut-off times at Moyses Stevens?
For same-day delivery in London, order from Moyses Stevens by 6pm, Monday to Sunday. For next-day delivery to mainland UK, the cut-off is 6pm from Monday to Friday and 3pm on Saturday and Sunday. International orders need to be placed by 12pm the previous day. Orders scheduled for a future date have no cut-off.
Does Moyses Stevens deliver outside the UK?
Yes, Moyses Stevens sends flowers worldwide on request. You tell the team the destination and date, and they confirm timings and a quote within the hour during business hours. Most destinations can get next-day delivery if you order by 12pm the previous working day. Paris, Milan, Madrid and Dublin can also get same-day delivery if you order by 12pm local time.
Does Moyses Stevens deliver on Sundays and Bank Holidays?
Yes, Moyses Stevens delivers seven days a week, including most Bank Holidays. Christmas Day and Boxing Day are the only exceptions. Around Christmas, Mother's Day and Valentine's Day, the shop publishes a separate timetable of cut-off times and last-order dates. The festive calendar goes live in November each year.
What happens if my Moyses Stevens flowers arrive damaged?
Moyses Stevens offers a re-delivery at the next convenient date for your recipient. You need to email a photograph of the flowers in their original packaging to the customer service address within 24 hours of receipt. If the order arrived late, the delivery cost of that order is refunded.
Can I cancel a Moyses Stevens order?
Yes, you can cancel a Moyses Stevens order at any point before dispatch and get a full refund. Once the flowers have been hand-tied and handed to the courier, the order cannot be cancelled. Contact Customer Care by phone on 020 8772 0094 or by email at info@moysesflowers.co.uk as soon as possible.
How long is a Moyses Stevens gift card valid?
A Moyses Stevens gift card is valid for twelve months from the date of purchase. You get a reminder email a month before expiry if there is still a balance to spend. The card works online at checkout and in any of the London shops. Partial redemptions are fine, and the balance is tracked across multiple orders.
How does a Moyses Stevens flower subscription work?
A Moyses Stevens subscription delivers flowers weekly, fortnightly or monthly, and you can change the frequency at any time from your account. There is no minimum term. You can pause, skip the next delivery or cancel under Subscriptions in your account. Already-paid deliveries still arrive after you cancel. To swap the bouquet itself, contact Customer Care.
How do I redeem Moyses Stevens loyalty points?
You redeem Moyses Stevens loyalty points at checkout for free delivery, money off or selected member-only rewards. The rewards you can claim appear in the Rewards section of your account once you have earned enough points. The Rewards page also shows your balance, tier status and recent activity.
What happens if no one is home when Moyses Stevens delivers?
The Moyses Stevens courier looks for a safe place to leave the order, or leaves it with a neighbour. If neither is possible, the flowers go back to the depot and the team contacts you to arrange redelivery. Standard delivery runs between 9am and 7pm, so you may want to choose a timed slot if no one will be in.
How can I change a Moyses Stevens order before delivery?
To change a Moyses Stevens order, call customer service on 020 8772 0094 at least 2 working days before the requested delivery date. This applies to changes such as the delivery address or gift message. For Valentine's Day and Mother's Day, changes within 72 hours of the delivery date cannot be guaranteed.
Moyses Stevens: the London florist for hand-tied bouquets, houseplants and same-day delivery
Moyses Stevens is a British florist with a London studio that has been creating bespoke bouquets since 1876. It suits you if you want flowers delivered in London on the day you order, a next-day bouquet anywhere on mainland UK, or a houseplant as a lasting gift. Every bouquet is hand-tied to order in London. The stems are conditioned overnight and inspected before they leave the studio.
Alongside cut flowers, the shop sells planted gifts, subscriptions, gift cards and Flower School courses, and it handles weddings and corporate events. A voucher code from save-up.co.uk makes your order cheaper if you enter it at checkout.
Bouquets, planted gifts and more in the Moyses Stevens range
The range starts with hand-tied bouquets made from seasonal stems sourced direct from growers, from English garden roses to scented stocks and lilac. A featured collection is refreshed each week, and named designs such as Amber Waltz, Tulip Fancy, Wild Meadow and Crown Jewel sit alongside a trending roses edit and a luxury collection. Beyond cut flowers, the menu leads to these areas:
- Flowers: birthday bouquets, tulips, roses and flowers paired with champagne
- Planted Gifts: Phalaenopsis and Dendrobium orchids, money plants, monsteras and palms, with care notes
- Subscriptions: weekly, fortnightly or monthly deliveries
- Gift Cards: e-gift cards in any amount, with presets from £50.00 to £500.00
- Weddings, Corporate & Events and Corporate Plants
- Flower School courses
Delivery options built around London
Delivery is the core of the service. Moyses Stevens runs its own delivery team and offers same-day delivery across all London postcodes, seven days a week and 365 days a year, with a 6pm cut-off. A 3-hour guaranteed service brings flowers and houseplants to London doorsteps within three hours, and morning and evening slots cover early and late windows. Click & Collect is available from any of the London shops.
Outside the capital, mainland UK gets next-day delivery, with named days available. International orders are taken on request, and Paris, Milan, Madrid and Dublin can receive same-day flowers if you order by 12pm local time.
How to save at Moyses Stevens
Moyses Members is the shop's rewards scheme: you earn ten points per pound, counted after tax and discounts, and points can be swapped at checkout for free delivery, money off or member-only rewards. Members also get priority booking for Valentine's Day and Mother's Day and an annual birthday bouquet. If you order flowers regularly, a subscription earns 25% extra points and brings free delivery. The newsletter sends news and offers, seasonal arrivals and occasional invitations to the Flower School.
A voucher code goes into the code box at checkout, where gift cards and points can also be applied. If you are comparing florists and garden shops, save-up.co.uk also lists Flower Station Voucher Codes, Serenata Flowers Discount Codes, Garden Chic Promo Code and Lawnmowers UK Voucher Code in the Garden & Flowers category.
A studio service with a replacement promise
Because Moyses Stevens works with fresh seasonal flowers whose availability depends on the climate, its florists may substitute stems with alternatives of a similar colour, style, shape and size, of equivalent or greater value. Flowers may also arrive in bud so they last longer. If something goes wrong, the shop asks you to get in touch within 24 hours of receipt, with a photo where helpful, and it will arrange a replacement or refund.
For peak days, plan ahead: a separate timetable of cut-off times and last-order dates for Christmas, Mother's Day and Valentine's Day goes live in November each year.