Pharmacy Online in numbers
- Pharmacy Online has been operating since August 2020 and states that over 1 million patients have used its service.
- On Reviews.io, Pharmacy Online holds an average rating of 4.7 from 5,203 reviews. On Trustpilot, the average shown is 4.5 out of 5.
- Royal Mail Tracked 48 costs £3.19 and is free on orders over £45, excluding weight loss treatments. Tracked 24 costs £4.19. Special Delivery costs £5.49 and is guaranteed by 1pm the next working day.
- Orders placed Monday to Friday before 3.30pm are dispatched the same day. Medication that needs a valid prescription is only dispatched after clinical approval by a prescriber.
- Pharmacy Online delivers to UK addresses only, including Northern Ireland. Every parcel arrives in plain, unbranded packaging that does not name the medicine or the pharmacy.
- The site is run by Express Healthcare Limited, a company registered in Scotland with company number SC704539. It is registered with the General Pharmaceutical Council under number 9011378.
- Weight loss medication starts from £99.99. Injections include Mounjaro, Wegovy, Saxenda and Nevolat, and pills include Wegovy, Foundayo and Orlistat. A prescriber review usually takes place within 2 hours.
- Card payments are processed by Mollie. Pharmacy Online accepts American Express, Visa, Mastercard, Electron and Maestro, and does not store card details on its servers.
Sources: Home page, Delivery and dispatch, Terms & Conditions, Weight loss treatments, Data & Payment Security, Returns & Refunds, Contact Us.
Questions about Pharmacy Online
Can I return medicines to Pharmacy Online?
No, medicines cannot be returned to Pharmacy Online. UK law on the sale and supply of medicines does not allow it, and products of a cosmetic or personal nature cannot be returned for hygiene reasons. If medication arrives not as described, damaged or faulty, Pharmacy Online refunds the price in full together with any delivery charges, paid back to the card you used.
Can I cancel a Pharmacy Online order?
Yes, you can cancel up until your medication is dispatched; the right ends on the date of the dispatch confirmation. Prescribers can issue a prescription within minutes or hours of an order. If that has already happened, you pay the prescription fee of £5.00 but are refunded the remaining costs, including the medicine and postage.
Does Pharmacy Online deliver outside the UK?
No. Pharmacy Online delivers to UK addresses only, including Northern Ireland, and states that it cannot send medicines outside the UK. All orders go with Royal Mail, every service is tracked, and you choose the service at checkout. The price is charged per order, not per item.
How quickly does Pharmacy Online deliver?
That depends on the Royal Mail service you choose. Tracked 48 aims to arrive within 2 working days of dispatch, Tracked 24 the next working day after dispatch, and Special Delivery is guaranteed by 1pm the next working day. Only Special Delivery is guaranteed; the other two are delivery aims. Delivery times count from dispatch, and bank holidays are not working days.
How does the Pharmacy Online consultation work?
You answer questions about your health online, which takes roughly 5 minutes. Within 24 hours a clinician reviews the answers and approves a treatment if it is suitable, and the medication is then delivered, with next day delivery to the UK mainland. Every request is reviewed by a UK prescriber or pharmacist, and the consultation is free.
What treatments does Pharmacy Online offer?
Pharmacy Online offers prescription treatments for erectile dysfunction, hair loss, weight loss, asthma, period delay, contraception, acne and hay fever. The online shop also sells products without a consultation, for example Regaine Foam for Men from £54.99, Solpadeine Max 24 tablets from £7.79 and Laxido Orange Powder Sugar Free 30 sachets from £6.99.
How can I contact Pharmacy Online?
You can phone Pharmacy Online on 0141 952 5918, Monday to Friday from 9am to 5pm, or email contact@pharmacyonline.co.uk. Email enquiries can take up to 48 hours to answer, and the general enquiries team cannot deal with individual medical questions. The service is not for emergencies: call 111 for urgent needs or 999 in a life-threatening emergency.
What happens if a Pharmacy Online parcel cannot be delivered?
Royal Mail leaves a card and holds the parcel at your local delivery office for 18 days before returning it. Pharmacy Online keeps a returned parcel for 7 days and re-sends most medicines for the cost of postage if you confirm your address. Cold chain medicines, weight loss treatments and antibiotics cannot be re-sent, so you would need to order again.
Is Pharmacy Online a registered pharmacy?
Yes. Express Healthcare Limited, which runs pharmacyonline.co.uk, is registered with the General Pharmaceutical Council under registration number 9011378. Its clinicians are registered independent prescribers who issue private prescriptions, and its pharmacists supply the prescribed medicines. Pharmacy Online states that all its prescribers and pharmacists are UK graduates registered with the GPhC.
Do I need a subscription for weight loss treatment at Pharmacy Online?
No, Pharmacy Online states that no subscription is needed for its weight loss treatments. The assessment takes about 3 minutes, and a UK-registered prescriber reviews it, usually within 2 hours. The registered pharmacy then sends the medication in plain packaging, and its pharmacists check in as you go, monitor your progress and adjust your plan when needed.
Why is my Pharmacy Online voucher code not working?
Usually the code has expired, the minimum spend has not been reached, or the products in your basket are excluded from the offer. Check the terms of the code on this page or try another current offer. The codes are synced with the affiliate networks several times a day, and expired codes are marked as expired.
Pharmacy Online: a registered UK online pharmacy with free consultations and discreet delivery
Pharmacy Online is a UK-based, family-run online pharmacy from Glasgow. It is for people who want prescription treatment without picking up medication in person or taking time off work to see a GP. You can order prescription treatments through a free online prescriber consultation, or buy products such as paracetamol and cold treatments in the online shop.
The service has been running since August 2020 and, by its own figures, over 1 million patients have used it. A voucher code from save-up.co.uk can make your next order at Pharmacy Online cheaper.
Treatments and products in the Pharmacy Online range
The site has two sides: the Online Clinic, where treatments are supplied after a consultation, and the Shop, which sells products you can order straight away. The clinic covers several everyday conditions, and every request is reviewed by a UK prescriber or pharmacist before anything is sent.
- Erectile dysfunction: tablets and on-demand options
- Hair loss: tablets and topical treatments
- Weight loss: injections and pills with ongoing support
- Asthma, hay fever and acne: inhalers, tablets, sprays, drops, creams and gels
- Contraception and period delay: combined and mini pill options
- Shop products such as Regaine Foam for Men, Solpadeine Max, Laxido and Ovex
How the consultation and prescribing work
You choose a UK-licensed medication, fill in a short online questionnaire and wait for a clinician to approve the treatment if it suits you. The general assessment takes roughly 5 minutes, and a decision usually follows within 24 hours. The clinicians are registered independent prescribers who issue private prescriptions, and the pharmacy's pharmacists supply the medicine. Express Healthcare Limited, which runs the site, is registered with the General Pharmaceutical Council under number 9011378. Before you register you confirm that you are aged 18 or over.
Delivery, packaging and card payment
Every order goes with Royal Mail, and every service is tracked. Orders placed on a weekday before 3.30pm leave the same day, although prescription items only go out after clinical approval. You receive your tracking number by email, and parcels come in plain packaging with nothing on the outside that names the medicine or the pharmacy. Delivery is to UK addresses only, including Northern Ireland. You pay by Visa, Mastercard, American Express, Maestro or Electron through Mollie. PayPal is not available.
- Tracked 48: £3.19, free over £45 except weight loss treatments
- Tracked 24: £4.19
- Special Delivery: £5.49, guaranteed by 1pm the next working day
Saving on your Pharmacy Online order
Because medicines cannot be returned once they are sent, it pays to check your basket, and whether a code has been applied, before you confirm the order. Codes may not cover every product, and some weight loss treatments are already listed at sale prices, so the terms of each code decide what counts. Shop orders over £45 qualify for free Tracked 48 delivery, which can be worth more than a small discount. If you are comparing other shops in the same category, save-up.co.uk also lists Scottish Fine Soaps Voucher Codes, Myprotein Discount Codes, Gatineau Promo Code and 5Kind Voucher Code as further Health & Beauty shops with voucher codes.
Weight loss treatment with ongoing pharmacist support
Weight loss is the area Pharmacy Online covers in most detail, with its own Weight Loss Switching Service in the menu. Medication starts from £99.99 and includes injections such as Mounjaro, Wegovy, Saxenda and Nevolat, as well as pills such as the Wegovy Pill, Foundayo, Orlistat and Xenical. The assessment takes about 3 minutes, a prescriber usually reviews it within 2 hours, and no subscription is needed. Afterwards, pharmacists check in, monitor your progress and adjust the plan when needed. Weight loss parcels that come back undelivered cannot be re-sent, so make sure your address is correct.