Naturehike in numbers
- Naturehike was founded in 2010 and describes itself as a premiere destination for camping equipment for families and friends who enjoy the outdoors.
- Naturehike currently ships to 68 countries worldwide and fulfils orders through a global warehouse network, using the closest warehouse that has the item in stock.
- After your payment is verified, Naturehike processes and ships the order within 3 business days.
- Naturehike covers all import duties and taxes. If you are asked to pay on receiving the package, you can pay and then contact support to claim a refund of the cost.
- Returns and exchanges must be requested within 7 days of receipt, with the items in new, unused condition and with original tags, packaging and accessories.
- All Naturehike products come with a 2-year free replacement parts warranty, excluding damage caused by misuse or human factors.
- If you choose the free shipping option, delivery can take up to 10-25 business days. Faster shipping options may be available at checkout.
- Naturehike customer service answers e-mails within a business day. Office time is 8:30 a.m. to 5:30 p.m. (GMT+8), Monday to Friday, excluding holidays and weekends.
Sources: About us, Shipping policy, Refund policy, FAQ, Contact us, Terms of service.
Questions about Naturehike
Does Naturehike ship to the UK?
That depends on the country list: Naturehike ships to 68 countries worldwide and lists them at the end of its shipping policy page, so check that list for your destination. If there is a shipping fee, it is displayed at checkout. The start page also advertises free shipping locally, and the FAQ describes a free shipping option.
How long does Naturehike delivery take?
The free shipping option can take up to 10-25 business days to arrive, and faster options may be available at checkout. Delivery time depends on the warehouse where the item is stored and on the destination; the estimate is shown on the product and checkout page. Weather, shipping holidays, peak seasons and incorrect billing information can delay it too.
Who pays import duties on a Naturehike order?
Naturehike covers all import duties and taxes. If you still have to pay an extra amount when the package arrives, make the payment first and then contact the Naturehike support team to claim a refund of that cost. Questions about an order can be sent to support@naturehike.com.
How long do I have to return a Naturehike order?
A return or exchange must be requested within 7 days of receipt. Items must be new and unused with all original tags, packaging and accessories, and you need proof of purchase such as the order confirmation email or number. Requests go through the Contact Us form with the order ID and the reason. Orders shipped from China follow a separate rule.
Can I return a Naturehike order shipped from China?
Only if the product has a quality issue. For international orders shipped from China, Naturehike does not accept returns or exchanges otherwise, citing the high cost and complexity of international logistics. All products still come with a 2-year free replacement parts warranty, excluding damage caused by misuse or human factors.
Who pays return shipping and how does a Naturehike refund work?
The buyer pays return shipping and has to use a trackable method. After you contact Naturehike, the request is reviewed and, if approved, return instructions and an address are provided. Refunds are processed within 3 business days after inspection and go to the original payment method. A restocking fee may apply if the product is not in original condition.
Which Naturehike items cannot be returned?
Clearance or final sale products, gift cards or store credits, and customised or personalised items are non-returnable at Naturehike. Keep this in mind if you combine a voucher code with reduced items: many codes exclude them anyway, and the terms of each offer say which products are covered.
What warranty does Naturehike give on its products?
All products come with a 2-year free replacement parts warranty, excluding damage caused by misuse or human factors. To request warranty service, start a return or ask a question, contact Naturehike through the Contact Us form or at support@naturehike.com. The warranty is separate from the 7-day period for returns and exchanges.
Can I cancel or change a Naturehike order?
Yes, before it has shipped: contact support@naturehike.com and Naturehike will do its best to accommodate the request. After shipment an order cannot be cancelled, but you can return the products once they arrive for a refund. Report an address error immediately, because changes may not be possible once the package has been dispatched.
How do I contact Naturehike customer service?
Use the contact form or write to support@naturehike.com for after-sales support. Customer service representatives respond within a business day, and office time is 8:30 a.m. to 5:30 p.m. (GMT+8), Monday to Friday, excluding holidays. If you hear nothing, check your spam bin. The overseas sales contact number is +86-15990241150.
Do I need an account to order from Naturehike?
Yes. The Naturehike FAQ says that creating or using an account during the purchasing process lets you keep track of the delivery status, change or cancel the order, and use your previous purchase history to become eligible for a Loyal Customer's discount. Check the terms of a voucher offer before assuming it can be combined with other discounts.
How should I store a Naturehike tent to avoid damage the warranty excludes?
Never pack or store a tent while it is wet, damp or dirty. Storing a wet tent for as little as 24 hours in warm weather is likely to start mildew, and mildew and moisture damage are not covered under the Limited Warranty. For long-term storage, keep the tent dry and cool, out of direct sunlight, in a breathable cotton or mesh duffel instead of its stuff sack.
Naturehike: ultralight tents, sleeping gear and camping equipment for the outdoors
Naturehike calls itself a professional lightweight outdoor brand dedicated to simplifying outdoor travel. The online shop at naturehike.com sells camping tents, hiking gear and glamping equipment for families and friends who want to spend time outdoors. The brand was founded in 2010 and says it makes products that are durable and environmentally friendly.
This page collects the Naturehike voucher codes and offers for the UK, checked every day. A voucher code from save-up.co.uk can make an order cheaper, as long as the terms of the offer fit the products in your basket.
The range from tents to hiking backpacks
The start page groups the range into ultralight tents, glamping tents, sleeping gear, trail furniture, the outdoor kitchen and hiking gear. The navigation goes further: tents are sorted by type and by capacity, and the series are named, from Cloud Up™, Mongar™ and Star River™ for backpacking to Village™, Dune™ and Cape™ for camping and GEN™ and Brighten™ for glamping.
- Tents: ultralight tents, backpacking tents, winter hot tents, camping tents and canopies
- Sleeping gear: air mattresses, sleeping pads including a high R-value section, camping pillows, sleeping bags and sleeping bag liners
- Trail furniture: tables including the FlatTop™ IGT, chairs, camping cots and wagons
- Outdoor kitchen: canister gas stoves, fire pits and grills, water and storage, cookware and tableware
- Backpacks: hiking backpacks and foldable backpacks
What sets Naturehike apart
Naturehike says every product goes through a manufacturing and testing process and is tested in laboratories and in the field by professional outdoorsmen. In its sustainability section the brand names four commitments: how products are created, helping customers shop sustainably and extend the life of their gear, and giving used gear a second life.
On the service side, orders are fulfilled through a global warehouse network that uses the closest warehouse with the item in stock, and the product page shows where an item is stored. Naturehike covers import duties and taxes, and customer service answers e-mails within a business day. An account is needed to order; it lets you follow the delivery, change or cancel the order and, through your purchase history, become eligible for a Loyal Customer's discount.
Delivery, returns and warranty in practice
After your payment is verified, Naturehike processes and ships the order within 3 business days. Delivery time depends on the warehouse, the estimate appears on the product and checkout page, and the free shipping option can take 10-25 business days. Returns and exchanges must be requested within 7 days of receipt, with items new and unused, original tags, packaging and accessories, and proof of purchase. The buyer pays return shipping.
Orders shipped from China are the exception: returns and exchanges are accepted only when the product has a quality issue. All products come with a 2-year free replacement parts warranty, excluding damage caused by misuse or human factors. Refunds go to the original payment method within 3 business days after inspection.
Waterproof ratings and tent care explained
The FAQ explains what “waterproof” means for a Naturehike tent: the external fabric is coated with polyurethane and the seams are watertight out of the bag. The “mm” figure measures a coating; a 1500mm coating withstands a 1500mm column of water for more than one minute before a drop might appear. The letters D and T after a fabric stand for denier and thread count. The FAQ also advises never to store a tent wet, damp or dirty, because 24 hours of wet storage in warm weather can start mildew, which the warranty does not cover.
How to save at Naturehike
Choose a code or offer on this page, click “Show code” or “Get deal” and paste the code into the voucher or promo code field at checkout. Many codes exclude reduced items, and usually only one code works per order, so read the terms first. Clearance or final sale products cannot be returned, which is worth weighing before you order them. If no code is available, the link takes you to naturehike.com, where the latest promotions are shown. For other gear, save-up.co.uk lists further Sport & Fitness shops with voucher codes, such as Optimum Nutrition Voucher Codes, Best Gym Equipment Discount Codes, Solo Active Voucher Code and Blue Tomato Promo Code.