Moresoo Coupon UK

Moresoo quotes about 15–20 business days for standard shipping and typically 4–7 business days for expedited shipping. Orders are usually processed within 12–24 business hours on weekdays, and weekend orders are processed on the next business day. Custom or pre-sale items can need 4–6 weeks of production before they ship. Every shipment includes tracking information, and you receive a confirmation email once your order is dispatched.

Moresoo says it ships worldwide, although the shop's pages do not single out the UK. For faster and more reliable service it recommends FedEx or DHL. Customs duties, import taxes or clearance fees are the buyer's responsibility, vary by country and are not included in your order total. P.O. Boxes are not supported, so you need to give a physical street address at checkout.

You may request a return or exchange within 60 days of receipt, using the original packaging. The hair must not be used, washed, dyed, cut or altered, and the top gold or silver threads must stay intact. A 15% restocking fee applies. Email service@moresoo.com first and wait for approval and a return address; ship the item back within 15 days of receiving that address, with your order number and tracking number.

The return policy page states 60 days from receipt, with a 15% restocking fee. The terms and conditions page, however, lists a 30-day return policy from the day you receive the order and says all hair extensions are final sale, with exchange only on unopened hair. Because the pages differ, ask service@moresoo.com to confirm which rule applies to your item before you order.

With a tracking number, Moresoo processes a refund or exchange within 1–10 business days after it receives the parcel. Without tracking it takes 5–15 business days. You can take the refund to the original payment account or as a gift card that works on any item on the Moresoo website. Expedited shipping fees are non-refundable once the product has shipped, and returns beyond the 60-day period are not refunded.

Moresoo accepts major credit cards, PayPal, Shop Pay, Apple Pay and instalment options where available. The shop says it never stores card information and that transactions run through secure payment gateways, including PayPal, which can be used without a PayPal account. Checkout is protected with industry-standard 128-bit SSL encryption. Prices are shown in US dollars.

You can cancel an order within 24 hours of placing it by emailing service@moresoo.com within that time; Moresoo then pauses shipping and adjusts or refunds the order as you request. Orders cannot be cancelled once they have entered transit. The window for address changes is very limited because of fast processing, so check your details at checkout.

Yes. Moresoo offers custom-made extensions and toppers by length, colour, texture or base size; email service@moresoo.com with the details. Custom orders typically take 4–6 weeks to produce and are not eligible for returns or exchanges. For wholesale, the shop operates its own factory and sends a customised quote on request. Qualified salons and stylists can also ask about professional pricing and samples.

Shipping insurance is an optional add-on that covers packages lost in transit. It does not cover theft after delivery, incorrect or incomplete addresses, or delays without confirmed loss. It applies to orders shipped directly by Moresoo Hair with a total value of up to $1,000, in eligible regions such as the United States. Claims must be made at least 7 days after the expected delivery date and within 30 days of the last tracking update.

Moresoo's FAQ suggests 100–150g to add natural volume, 150g as usually enough for a full-head installation and 150–200g for thicker hair or a fuller look. To match your shade, check the colour chart or upload a photo of your hair to customer service. If you are unsure, the team gives personalised recommendations.

The Moresoo homepage lists weft, clip-ins, tape-ins, hair toppers and pre-bonded extensions. Weft styles include machine, flat silk, butterfly, genius and hand-tied, and the tape-ins include an invisible version. The shop advertises 100% virgin human hair and lets you browse by need: volume, thin hair, coverage, quick and easy, or long-lasting.

The terms and conditions describe Moresoo human hair extensions as for professional use only and advise a certified professional. Moresoo will not refund orders for issues with slipping and speaks only to licensed professional hairstylists about them. The About page, by contrast, presents toppers and clip-ins as easy-to-install options for clients who prefer a hands-off experience.