Louche in numbers
- Louche offers free delivery on UK orders over £75; delivery charges below that are shown during checkout before payment is completed.
- Items can be returned or exchanged within 28 days of delivery via the returns portal, and UK returns carry a £3.95 charge that is deducted from the refund.
- Around 95% of Louche dresses have pockets, and every style is fitted on a size 12 model; a design is rejected if there is any hesitation about fit or ease of wear.
- The New Arrivals collection listed 153 products, with new drops every few weeks and deliberately small production runs in jacquards, bold prints and soft baby cord.
- Louchelondon.com is operated by Nese Ltd trading as Louche, company number 14501755, registered at 8 Beadman Street, London SE27 0DN, United Kingdom.
- All prices on the website are in GBP (£) and include VAT where applicable; payment is accepted by Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna.
- Customer service answers emails Monday to Friday during normal working hours and aims to reply within 1–2 working days; order numbers usually begin with #LOUCHE-XXXX.
Sources: Homepage, Returns & Exchanges, Our Story, New arrivals, Terms & Conditions, Contact Us.
Questions about Louche
Is delivery free at Louche?
Yes, on UK orders over £75 delivery is free. For smaller orders, Louche shows the delivery charge during the checkout process before you complete payment, so you can see the full cost first. Once an order has been dispatched, responsibility for delivery passes to the courier, and an order counts as delivered when courier tracking confirms it.
How long do I have to return an item to Louche?
You have 28 days from delivery to return or exchange items through the Louche returns portal. Returns registered after this period cannot be accepted. Items must be unworn, unwashed, in their original condition and with tags still attached; pieces returned in unsuitable condition may be refused. If you believe an item is faulty, contact customer service before registering a return.
What does a UK return to Louche cost?
A UK return costs £3.95, which Louche deducts from your refund. In the returns portal you enter your order number and the email address used for the order, select the items and choose between an exchange for a different size or product, Louche Credit, or a refund to your original payment method. Separate portals exist for UK and international returns.
How long does Louche take to process a refund?
Louche asks you to allow up to 7 working days for a return to be processed after it arrives at the warehouse, where items are received and inspected first. After the refund has been issued, your bank or payment provider may need additional time to complete the transaction. Choosing Louche Credit instead lets you place a new order straight away.
Which items cannot be returned to Louche?
For hygiene reasons Louche does not accept returns of pierced jewellery, underwear or swimwear, and opened beauty or grooming products. All other items follow the normal return conditions: returned within 28 days of delivery, unworn, unwashed, in original condition and with tags attached. Faulty items are handled by contacting the customer service team before any return is registered.
When does Louche accept my order?
Your order is accepted only when the items are dispatched from the Louche warehouse. The acknowledgement email you receive after ordering confirms receipt but does not constitute acceptance. Louche may cancel orders if products are unavailable, pricing errors occur, payment cannot be authorised or fraud is suspected, refunding any payment taken. You can cancel before dispatch by contacting customer services.
How do I contact Louche customer service?
Email hello@louchelondon.com, which Louche names as the quickest way to reach the team. Emails are answered Monday to Friday during normal working hours, usually within 1–2 working days, and messages sent at weekends or on public holidays are answered on the next working day. Include your order number, which usually begins with #LOUCHE-XXXX, to speed things up.
Where is my Louche order and can I change the address?
After dispatch you receive a tracking email from the courier. If no tracking information has arrived within one working day of ordering, Louche asks you to get in touch so it can check the status. The delivery address can only be updated before dispatch, so email as soon as possible after placing your order if it needs changing.
How does Louche approach fit and sizing?
Every Louche style is meticulously fitted on a size 12 model for comfort and a flattering silhouette, and a design is simply rejected if there is any doubt about fit or ease of wear. The terms describe sizing and measurements as approximate, so Louche recommends checking the Size Guide before ordering; many sizing questions can be resolved there before a return.
Who operates the Louche online shop?
The website louchelondon.com is owned and operated by Nese Ltd trading as Louche, registered in England under company number 14501755. The registered address is 8 Beadman Street, London, SE27 0DN, United Kingdom. Wholesale purchasing runs through authorised Louche stockist channels, and wholesale enquiries can be sent to info@louchelondon.com.
Louche: London-designed dresses and womenswear in distinctive prints
Louche is a London-based womenswear label that designs dresses, tops, skirts, trousers, jumpsuits and coats for women who want clothes that are practical, comfortable and flattering. The pieces stand out through jacquards, bold prints, matte velvet, boucle, tweed and soft baby cord, and they are sold directly on louchelondon.com with prices in pounds including VAT.
Because Louche produces in small runs and adds new drops every few weeks, the range changes often. A voucher code from save-up.co.uk makes your order cheaper, as long as you keep the shop's one-code-per-order rule in mind.
The Louche range from midaxi dresses to opera coats
The shop is organised by garment type, so you can browse all womenswear at once or go straight to one category. The New Arrivals collection alone listed 153 products, with names such as the Philo velvet midaxi dress, the Aubin A-line mini skirt or the Delphia fur trim opera coat, many of them offered in several colourways like forest green, wine or mustard.
- Dresses, tops and blouses
- Skirts, trousers and shorts
- Coats & Jackets, including fur trim and boucle styles
- Jumpsuits and waistcoats
- Knitwear and sweatshirts
- A separate Sale section
Designed by women, for women, with pockets
Louche describes its design team as having decades of experience in womenswear. Each style is fitted on a size 12 model, and a design that raises any doubt about fit or ease of wear is dropped. One detail returns again and again: around 95% of the dresses have pockets.
The label has worked with many of the same suppliers since it began, inspects its factories personally and is working steadily towards becoming fully sustainable. Smaller runs are meant to reduce waste and to make pieces that can be worn, loved and passed on.
Delivery, returns and payment at Louche
UK orders over £75 ship free, and for smaller baskets the delivery charge appears at checkout before you pay. You can return or exchange items within 28 days of delivery through a returns portal, with separate portals for UK and international returns. UK returns cost £3.95, taken from the refund, and items must be unworn, unwashed and tagged. Instead of a refund you can choose an exchange or Louche Credit, which can be spent on anything on the website.
At checkout Louche accepts Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Klarna. Questions go to hello@louchelondon.com, answered on working days.
How to save at Louche
Louche offers promotional discounts from time to time, and its terms set clear limits: unless stated otherwise, only one promotional code works per order and promotions cannot be combined. It pays to compare a code with the prices in the Sale section and to check that your total stays above £75 for free UK delivery. If you need a different size, Louche Credit lets you reorder at once instead of waiting for a refund.
If you are looking for more Fashion shops with voucher codes on save-up.co.uk, try Kickers Voucher Codes, Walk London Discount Codes, a Sian Marie Promo Code or a Chesca Direct Voucher Code.