Kokoso Baby in numbers
- Kokoso Baby only delivers to the UK. Standard UK delivery is free on orders of £25 or over and costs £3.50 on orders under £25.
- Orders are sent by Royal Mail 48-Hour Tracked, and Kokoso Baby asks you to allow 3-5 working days for delivery, excluding weekends and holidays.
- Unwanted items can be returned up to 30 working days after delivery for a full refund if they are unused, in their original condition with packaging intact and saleable. You pay the return postage unless an item is faulty or was sent in error.
- Kokoso Baby accepts PayPal as well as Visa, Mastercard and American Express debit and credit cards, and you must pay before the products are dispatched.
- Kokoso Baby was launched in June 2014; in 2015 it won the Boots 'Inspired by Baby' competition and its coconut oil went into 200 stores nationwide.
- Kokoso Baby Organic Coconut Oil has one ingredient, coconut, and is produced on an ethical family-run, certified-organic farm in Thailand using a 13-step zero-waste process.
- The Kokoso Baby Coconut Oil comes in two sizes: Original 168g at £7.99 and Mini 70g at £5.49. The Gentle Hair & Body Wash costs £8.99 and its refill £17.99.
- Kokoso Baby won Best Baby Scalp Care Product at the 2026 Beauty Shortlist Awards and Best Baby Body Wash at the 2025 Made For Mums Awards.
Sources: Delivery and returns, Payment policy, Our story, FAQs, Homepage.
Questions about Kokoso Baby
Where does Kokoso Baby deliver to?
Kokoso Baby delivers to the UK only at present. Standard UK delivery is free on orders of £25 or over and costs £3.50 below that amount. All deliveries depend on stock availability and on your payment being authorised. After you order you receive an order confirmation by email, and a second email once your parcel has been dispatched.
How long does Kokoso Baby delivery take?
Kokoso Baby asks you to allow 3-5 working days for delivery, which do not include weekends or holidays. Parcels go by Royal Mail 48-Hour Tracked. The time given is an estimate: once the parcel has been handed to Royal Mail, Kokoso Baby states it has no influence over how long delivery takes.
How do I send a return to Kokoso Baby?
Re-package the items carefully and include your name, your order number and whether you want an exchange or a refund, then send them to Kokoso Skin Ltd, Unit 5 Waterloo Park, Bidford On Avon, B50 4JG. Kokoso Baby recommends a free certificate of posting from the Post Office, so you can claim from Royal Mail if the parcel goes missing.
What should I do if a Kokoso Baby product arrives faulty?
Email info@kokoso.co.uk and Kokoso Baby will help you; it will ask to see a photograph or video of the faulty or damaged item. For faulty items or items received in error you do not pay the return postage. For any other problem with an order, contact the same address as soon as possible with a photo or video and a description.
Do customers outside the UK have other cancellation rights at Kokoso Baby?
Yes. Customers in the European Economic Area have 14 days to cancel the whole order for a full refund, including any postage paid at the time of ordering. The period starts the day after you receive the order or its last item, and you must notify Kokoso Baby of the cancellation in writing.
Can I swap a Kokoso Baby voucher code for cash or pass it on?
No. Kokoso Baby's payment policy states that voucher codes cannot be resold, transferred for value or redeemed for cash. Codes can only be used on the Kokoso Baby website, they are issued subject to availability and they can be withdrawn at any time without notice, so use a code within the period it gives.
What is in Kokoso Baby Organic Coconut Oil?
Kokoso Baby Organic Coconut Oil contains a single, 100% natural ingredient: coconut. The brand describes it as 100% edible, natural and organic. The coconuts come from an ethical family-run, certified-organic farm in Thailand, from some of the oldest coconut orchards in the country, and the variety used is unique to its region.
How is Kokoso Baby coconut oil made?
Kokoso Baby coconut oil goes through a 13-step zero-waste process. It is cold-pressed, fresh-pressed and taken from the first press, with no heat or chemicals. Each coconut is hand-checked, washed with purified water, shredded and squeezed through muslin; the oil is filtered three times and poured into recyclable BPA-free packaging.
What does the Kokoso Baby range include?
Kokoso Baby sells skincare, bathtime and gift products plus a sanitiser range. Besides the coconut oil, the homepage lists the Coconut Oil Baby Lotion at £10.99, Happy Nappy Cream at £9.99, the Baby-Soft Balm Stick at £8.99, Organic Baby Soap at £8.49, a Natural Konjac Baby Bath Sponge at £7.49 and Kokoso Protect Foaming Hand Sanitiser from £3.99 to £9.99.
How can I contact Kokoso Baby?
You can reach Kokoso Baby by email at info@kokoso.co.uk or by phone on 07949 314246, both given on its delivery and returns page. The contact page also offers a contact form asking for your name, email, phone number and message. The postal address is Kokoso Skin Ltd, Unit 5 Waterloo Park, Bidford On Avon, B50 4JG.
What has Kokoso Baby done for the environment?
In 2022 Kokoso Baby became an accredited Earth Positive Business with Greenspark. In 2023 it launched eco-friendly refills for its Gentle Hair & Body Wash, and in 2019 the Baby-Soft Balm Stick arrived in eco-friendly cardboard packaging. In 2024 it won Best Sustainable Skincare for Baby among 12 accolades that year.
Kokoso Baby: organic coconut oil skincare for your baby's sensitive skin
Kokoso Baby is a UK family brand of baby skincare built around organic coconut oil, sold online by Kokoso Skin Ltd from Bidford On Avon. Its paediatrician-approved formulas are made without harsh chemicals and are described as suitable for sensitive and eczema-prone skin, for newborns and older children alike. Alongside the coconut oil itself you will find lotions, washes, balms, nappy and scalp creams, bathtime accessories and gift sets, plus a child-friendly hand sanitiser range.
If you are buying for your own baby or looking for a present for new parents, a voucher code from save-up.co.uk makes a full-priced order at kokoso.co.uk cheaper.
A range that grew out of one coconut oil
Everything at Kokoso Baby starts with the coconut oil, which comes as Original 168g and Mini 70g. Over the years the brand added washes, creams and accessories, and the shop now groups them into a few clear collections. Several products are offered in a scented and an unfragranced version, which helps if your baby's skin reacts to fragrance.
- Coconut oil: Kokoso Baby Coconut Oil, Coconut Oil Baby Lotion, Baby-Soft Balm Stick
- Skincare: Baby Face Moisturiser, Happy Nappy Cream, Happy Scalp Cream and help for cradle cap, dribble rash, dry skin and heat rash
- Bathtime: Gentle Hair & Body Wash and its refill, Organic Baby Soap, Baby Bath Brush, Natural Konjac Baby Bath Sponge
- Sanitisers: Kokoso Protect Foaming Hand Sanitiser in 50ml and 500ml
- Gifts: Kokoso Baby Collection, Newborn Essentials Kit, Sensitive Scalp Set and baby shower gifts
One ingredient from a certified-organic farm in Thailand
The Kokoso Baby Organic Coconut Oil lists exactly one ingredient: coconut. It is produced on an ethical, family-run, certified-organic farm in Thailand, using coconuts from some of the country's oldest orchards. The brand describes a 13-step zero-waste process in which the fruit is hand-checked, washed with purified water, shredded, squeezed through muslin and separated in a centrifuge before an ultra cold extraction step. No heat or chemicals are used, the oil is filtered three times and it is finally sealed in recyclable BPA-free packaging. Kokoso Baby calls the result 100% edible, which says a lot about how pure it aims to be.
Delivery, returns and payment are kept simple
Kokoso Baby ships within the UK only, using Royal Mail 48-Hour Tracked, and asks you to allow 3-5 working days. Orders of £25 or more travel free; smaller orders cost £3.50. You receive one email when you order and another when the parcel leaves the warehouse. If something is not right, you can send unused items in their original packaging back up to 30 working days after delivery for a full refund, paying the postage yourself unless the item is faulty or was sent in error. Payment is taken before dispatch by PayPal, Visa, Mastercard or American Express.
How to save at Kokoso Baby
A voucher code at Kokoso Baby applies to full-priced, non-sale items only, and you can use just one code per order. Gift sets that already show a reduced price therefore usually will not take a code, while single full-priced products will. Combining a code with the free delivery threshold of £25 gives you two savings on one basket. For bath wash you use often, the refill pouch is the planet-friendly way to restock. If you are shopping for little ones more widely, save-up.co.uk also lists further Baby & Kids shops with voucher codes, such as Dotty Fish Voucher Codes, Toby Tiger Discount Codes, Pixie Dixie Promo Code and Angel and Rocket Voucher Code.
A decade of awards for an independent family business
The idea for Kokoso Baby dates back to 2012 and the brand launched in June 2014. A year later it won the Boots 'Inspired by Baby' competition and reached 200 stores nationwide, then took investment on BBC's Dragons' Den in 2016 before becoming a fully independent family business again in 2019. In 2020 it ran a 'Buy One, Gift One' initiative for NHS staff and joined 18 other brands donating over 10,000 new items to more than 40 baby banks. The brand celebrated its 10th birthday in 2024 with 12 accolades and became the official sponsor of the International Association of Baby Massage.