Juicy Couture in numbers
- Juicy Couture was established in 1995 and has its roots in Los Angeles; the brand describes itself as synonymous with the velour tracksuit.
- Standard delivery is free on UK orders over £80, and you can buy now and pay later with Klarna or Clearpay.
- Items can be returned within 30 days of the date of delivery. Underwear, swimwear and earrings cannot be returned or exchanged, and return shipping costs are yours and non-refundable.
- The Juicy Couture e-gift card comes in £25, £50, £100 and £200, is valid on juicycouture.co.uk only, expires 1 year from purchase and cannot be combined with other discount codes.
- The UK website is operated by INK (Clothing) Limited, company number 02832312, with its registered office in Watford, Hertfordshire.
- In cooperation with Klarna Bank AB (publ) in Stockholm, Juicy Couture offers Pay Later and Pay in 3 interest-free instalments.
- The SS'26 collection lists 173 results in categories ranging from bags, bikinis and bracelets to perfumes, sliders and towels, including a Roxy x Juicy Couture range.
- Orders containing out-of-stock items are fully or partially refunded within 7 days of the order being placed.
Sources: About us, SS'26 collection, Refund policy, E-gift card, Terms of service, Klarna FAQ, Contact.
Questions about Juicy Couture
Does Juicy Couture offer free delivery in the UK?
Yes, Juicy Couture offers free standard delivery on UK orders over £80. This threshold is shown on the SS'26 collection page and on product pages such as the e-gift card. The pages read do not state the delivery charge for orders below £80, so check the cost at checkout before you complete an order that falls under the threshold.
Which Juicy Couture items cannot be returned?
Underwear, swimwear and earrings cannot be returned or exchanged at Juicy Couture. All other items can be returned within 30 days of the date of delivery, provided they are unused and in the same condition you received them, including the original packaging. You need your order number and the email address you ordered with to start a UK return.
How do I get a different size from Juicy Couture?
You place a new order in the size you need and return the original item for a refund. Juicy Couture only replaces items that are defective or damaged. For faulty or damaged goods you contact service@juicycouture.co.uk with your name, order number and images of the item so the query can be resolved quickly.
Where do I send a Juicy Couture return?
UK returns go to Juicy Couture Returns, Hi-Tec House, Aviation Way, Southend-on-Sea, Essex, SS2 6GH. Repack the items in their original packaging and make sure the label covers your name and address if you reuse the original box. For items over £70 Juicy Couture recommends a trackable service or shipping insurance, as receipt cannot be guaranteed.
How long does a Juicy Couture refund take?
Once your return has been received and inspected, Juicy Couture notifies you by email, and an approved refund is processed to your original payment method within a few working days. If it does not arrive, check your bank account, then contact your card provider and your bank, and finally email service@juicycouture.co.uk.
How does Klarna Pay later in 30 days work at Juicy Couture?
After your Juicy Couture order is confirmed, Klarna emails you payment instructions within two days, and you have 30 days to pay with no extra cost. Payment is due 30 days after the item is shipped, and Klarna reminds you two days before. You pay by credit or debit card in the Klarna app or at klarna.com/uk.
Does paying with Klarna at Juicy Couture affect my credit rating?
No credit search that could affect your rating is run by Klarna or Juicy Couture UK. Klarna may run soft credit searches that are visible only to you and Klarna. Pay later in 30 days is subject to your circumstances; giving your full name, accurate address and shipping to your billing address improves your chances if you are 18 or over.
How long is a Juicy Couture gift voucher valid?
Juicy Couture gift vouchers are valid for one year from the purchase date. The e-gift card is sent straight to the recipient's inbox, can be chosen in £25, £50, £100 or £200 and is redeemable on juicycouture.co.uk only. It cannot be used together with other discount codes, so plan whether to pay with the card or use a code.
How can I contact Juicy Couture customer service?
Juicy Couture handles all customer queries by email at service@juicycouture.co.uk. The contact page asks customers who sent a query within the last 14 days to re-send their email to that address. The pages read give no telephone number, so email is the route for questions about orders, returns and faulty items.
Can I return Juicy Couture items bought from another retailer?
No. Juicy Couture items bought from third-party retailers must be returned directly to that retailer under its own returns policy. Juicy Couture UK cannot process returns or exchanges for items that were not purchased directly from juicycouture.co.uk, so keep this in mind if you compare offers between shops.
Juicy Couture UK: velour tracksuits and casual glamour from an LA brand
Juicy Couture is a lifestyle brand with Los Angeles roots, established in 1995 and closely tied to the velour tracksuit. Its UK online shop at juicycouture.co.uk is for you if you want matching tracksuit sets, hoodies and bottoms, as well as bags, jewellery, swimwear and fragrances, whether your taste is maximalist or more nostalgic and sophisticated.
The shop is run in the UK by INK (Clothing) Limited, and a voucher code from save-up.co.uk makes your order there cheaper.
A range built around the tracksuit
The menu of Juicy Couture UK is organised mostly by tracksuit type, cut and colour, from the Forever and Heritage tracksuits to embellished, fleece and knit versions. Beyond the sets, the SS'26 collection alone lists 173 results, with categories such as dresses, jeans, playsuits, pyjamas and towels, plus collaborations like Roxy x Juicy Couture and Racer x Juicy.
- Tracksuits: Forever, Heritage, Velour, Fleece, Knit, Embellished, Petite / Tall
- Bottoms: Low Rise, Wide Leg, Ultra Low Heritage, Mid Rise Straight, Capri
- Hoodies: Heritage, Embellished, Oversized, Slim Fit
- Swim and summer: bikinis, sliders, hats and beach towels
- Accessories: bags, bracelets, necklaces, earrings and perfumes
- Gifts: Gift Guide, Advent Calendar, Stocking Fillers and the E-Gift Card
Delivery, returns and flexible payment
Standard delivery within the UK is free once your order passes £80. If something does not suit you, you have 30 days from delivery to send it back unused and in its original packaging, but you cover the return postage and underwear, swimwear and earrings are excluded. Exchanges are only made for defective or damaged items, so for another size you reorder and return the first piece. At checkout you can pay by card or spread the cost with Klarna, which offers Pay Later and Pay in 3 interest-free instalments, or with Clearpay. Customers in Australia and New Zealand have their own returns portal with a prepaid label.
How to save at Juicy Couture
A voucher code goes into the promo field at checkout, and it pays to check the discount before you confirm, because Juicy Couture puts orders into fulfilment straight away and they cannot be changed afterwards. The terms also allow the shop to modify or remove promotions without notice. If you hold an e-gift card, note that it cannot be combined with other discount codes, so decide which saving is worth more. The gift guide groups items into price bands of under £50, £100 and £200, which helps you plan around the £80 free delivery threshold.
If you shop for fashion elsewhere too, save-up.co.uk lists further Fashion shops with offers, such as Ben Sherman Voucher Codes, Spartoo Discount Codes, Club L London Promo Code and Ovelis Voucher Code.
Sizes from XXS to petite and tall fits
Juicy Couture publishes a size guide that runs from XXS/6 to 3XL/20, with bust, waist and hip measurements and the matching EUR and US sizes. Several new styles are offered from XXS up to XXXXL, jeans come in waist sizes from W25 to W34, and the tracksuit range has a dedicated Petite / Tall section. Because the shop only exchanges faulty goods and you pay for returns yourself, comparing your measurements with the chart before ordering saves you postage. Care guidance on product pages advises washing inside out and taking extra care with embellished styles.